Enterprise Car & Van Hire - Bristol St George

Reviews

• BM

  Brett Mostert

  Aug 1, 2026
  1.0
  I booked and paid for a van online without any issues. When I arrived to pick it up, the staff suddenly ran a soft credit check and refused to hand over the vehicle.Their excuse was we cannot verify your address even though i have been living there for 4 years. Why process the payment and approve the booking online if a credit check is going to be a barrier at pickup? This wastes the customer's time. Furthermore, the on-site staff were rude and unhelpful when dealing with a problem their own system created. Would not recommend.
• SC

  sajimon chacko

  Jul 27, 2026
  1.0
  I had reserved a volvo xc60 or similar suv for a family holiday, but when i went to pick up at Enterprise ST George, Bristol,the guy who claimed as manager told me to pick up a ford Ranger which i refused. He was forcing me to pick that vehicle saying that was a premium SUV. He was very unfriendly when I went there and was asking me to pay more for RAP saying my already bought additional cover do not include wind screen or tyres. very unpleasant experiance, please keep away from Enterprise St George Bristol.
• LM

  Lisa Mead

  Jul 25, 2026
  2.0
  Not happy with their policy, i got one PCN n they took 35pnds just for the admin charge! So i have to pay another 35pnds for the actual fine! This is outrageous AND Despicable! And If ur gona take any car from them make a very careful walk around video of the whole vehicle, the body tyres front back and even roof. Had i not had the evidence from my recording they were gona charge me 350pounds for one little cut in the tyre? This is atrocious that it wasnt noted down already by ur staff??? It took for me to have the evidence to not charge me? Even wen u intially get to the office i feel they only offer u wot they want to give and not wot u want, they simply say certain cars are off the road due to repairs. I had so much time wasted by this branch, becos u simply cannot get hold of them ever on the phone! So if u have any requests it needs to be dealt with in person, and even then wotever car they have available they will giv u....not the one that u want/need, these r just a few issues with the branch..use them but be mindful of what i said and always cover your self with a walk around video for evidence!! On both occasions they never even emailed me my rental agreement, this is the very basics surely?? So again cant get hold of them on the phone so do i go in person again just for this? I did get hold of them online in the end, but theres no way of ever speaking to someone over the phone..which is usually the preferred method for something urgent??
• SU

  Shahir Usman

  Jul 23, 2026
  1.0
  Reservation confirmed days in advance for my house move. Vehicle (small van) cancelled the evening before collection. I was forced to collect 5 seater car, several hours later, change my return location and incur additional inconvenience. Following my complaint, Enterprise agreed to refund my £68.36 rental. More than a month later, despite numerous calls and multiple customer service escalations, I have still received neither the agreed refund nor any meaningful response. Very disappointed with the complaint handling rather than the branch staff themselves.
• NG

  Nathalie Godden

  Jul 10, 2026
  1.0
  DO NOT hire a car from here!! If you don't take a video of every crevice, they could end up charging you for damage you didn't cause. I was completely let down by this place. As a frequent car renter and existing Enterprise customer, I've usually had no problems... but it all started when I came to return the car. The lad inspecting it took an unusually long time looking around the vehicle. He circled the car three times, paying particular attention to each wheel. It genuinely felt like he was looking for something to charge me with and, on the third time around, what a surprise... he found what I believed to be a minor wheel scratch and decided the whole tyre needed replacing?! When I asked for evidence that this damage wasn't already there when I collected the vehicle, I was told that the signed rental agreement made me liable and that no further evidence would be provided. I strongly disagreed with that position. It was also clear that the inspector lacked customer service experience, taking offence when I questioned why he had circled the car so many times and repeatedly talking over me, which only escalated the situation. I eventually spoke to the manager, who said she'd see what she could do given I'd rented from Enterprise many times before without issue. We exchanged several more emails, during which I again requested evidence that the damage wasn't pre-existing and asked for an itemised repair quote before any work was carried out. Those requests were not answered and £500 was taken initially from my card, despite me formally disputing liability. I later discovered that £70 of that charge was an admin fee... This whole experience has been incredibly disappointing. Losing a loyal, repeat customer over the handling of a disputed damage claim seems extremely short-sighted. As a local, I certainly won't be using this branch again, and I'll be making sure my friends and family know to avoid it too. If you do rent from here, make sure you thoroughly photograph and video every part of the vehicle (especially the wheels and tyres) before you drive away.

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