Enterprise Car & Van Hire - Bristol South

Reviews

• SS

  Sf

  1 day ago
  5.0
  Hired a van for the day to move house. Van was ready when I arrived, helpful team, perfect vehicle. The only thing I would say is it would be easier to just have a full-to-full fuel policy. Easy checkin/out and sensible damage deposit. Thanks enterprise!
• EE

  Emilie Entzmann

  1 day ago
  1.0
  La pire expérience que j’ai eu avec une agence de location de voitures…le personnel est mal formé et ils sont incapables de vous conseiller sur la bonne assurance à prendre pour votre location. J’ai été prélevée de 2000€ pour un éclat sur mon pare-brise suite à un aléa routier et sans ma protection juridique je n’aurais jamais récupéré cet argent… cette entreprise est connue pour son manque d’éthique et son personnel ferait mieux de donner sa compétence ailleurs. FUYEZ.
• NN

  nsd grooves (nsdgrooves)

  3 days ago
  5.0
  Really positive experience with this branch. The booking process and collection was smooth and efficient, the staff very switched on and attentive to my requirements as a customer. I have booked again for next week as a result!
• JC

  Jessica Charré-Street

  6 days ago
  1.0
  Booked a car via booking.com. Arrived at the location and there were several staff at the counter but only 1 of them serving customers. All of the staff were around their early twenties. Having pre-paid my booking online, I was not allowed to collect the car without a credit card, despite having offered to pay the deposit on my debit card and having booked full insurance. There is no logical reason why they would need a credit card, since there could not possibly be any other charge due. I do not own a credit card (few people do these days). The staff told me I could use a debit card if I had a UK address. I told them that I was going to pay the deposit using a UK debit card which has a UK billing address. I also have a UK passport. However, this was not enough for them. They checked my address in their system and it did not 'clear' me so I was not allowed to pay. I was left stranded with no other option of what to do. To make things worse, they did not refund me as I made my booking through booking.com, they said I had to cancel it myself. I am not sure if I am going to get the money back. I do think that if someone more experienced had been around, they would have found a reasonable solution.
• NG

  nicola gardiner

  Oct 7, 2026
  5.0
  From start to finish the customer care i recieved was excellent. Answered all my questions and couldn't have been more helpful. Have recommended to my friends whom i was away with... the car was great ... and will definitely use the service again.. with many thanks