Enterprise Car & Van Hire - Bristol South

Reviews

• BF

  Ben Foster

  Aug 13, 2026
  1.0
  Booked a reservation on the phone was told on the phone that can use a debit card for payment, arrived at branch spoke to luke at the desk luke told me first "waiting on a car" then "they do not accept debit card at any branch" only when i showed that it says all over there website that debit are accepted unless a larger or luxury suv hire in which case was a small car hes then changed his story to "they do accept debit but its a issue with my driving licence is now the problem" wouldnt give his full name and then decided to tell me he never said they didnt accept debit card when i said i was going to complain. Ended up being stuck outside the branch in a heatwave.
• CB

  Charley Beaton

  Aug 12, 2026
  1.0
  Awful experience. We booked a van weeks in advance, only to arrive on our moving day and be told there wasn’t one available. This left us in an incredibly difficult and stressful situation at the worst possible time. The only contact we received beforehand was a voicemail from Toby Farmer at 6:00pm the evening before, asking us to bring our ID and bank card. He then emailed at 7:30pm asking if I had received the voicemail. I replied immediately to say I hadn’t and provided my correct phone number. Despite being open for two hours before our scheduled collection, nobody contacted us to let us know there was no van available. Instead, we made the journey only to be told on arrival that they couldn’t fulfil our booking. What made the situation even worse was the complete lack of apology or urgency. We were simply told there was no guarantee they could get another van that day and were advised to try another company. Because this became a last-minute booking elsewhere, we had to pay significantly more than we would have if our original reservation had been honoured. We were told they are currently having major issues with their fleet, yet they continue accepting bookings they are unable to fulfil. This is completely unacceptable, especially for customers who rely on these bookings for important events like moving house. Overall, this was an extremely stressful, unnecessary, and disappointing experience. I would strongly advise others to think twice before booking here if they need a vehicle they can actually rely on.
• BS

  Badea Cristian Stefan

  Aug 11, 2026
  5.0
  Hello 3 weeks ago, I received a replacement car from the insurance because my car was broken down, I did the paperwork, for a 2025 Nissan juke, which after 500m of driving down the street, turned out to be faulty, having many errors in the dashboard, and it was very difficult to physically carry it away, I returned it after 1 minute, I received another Nissan juke, at which I was suggested to pay 70 pounds deposit as insurance in case of extra scratches, in which case I was told that if I return the car in 10 days without damage, I will get my money back. I brought the car after 9 days, in perfect condition, when I asked about the money, I was told that I misunderstood, and I got back 8 pounds???!!! and when I asked for a receipt for that 62 pounds, even until today 11.8.2026, I didn't receive anything, although I called 3 times, and it was confirmed that I will receive it by email, although I work at self employed and I need all the receipts. Still waiting. Thank you
• PD

  Paweł Doligalski

  Aug 9, 2026
  2.0
  I recently had a very frustrating experience with this branch of Enterprise. I've rented from them three times in the past three years. The first two rentals went smoothly, and I would have given five stars back then. On the most recent booking, however, they refused to hand over the keys once we arrived at the branch, on the grounds that I have a foreign driving licence and no credit card. The man at the counter told us this had been their policy for several years and that it was stated on their website. Neither claim was true: I had rented from this branch before with just a debit card, and the website states explicitly that a major debit card is sufficient (https://www.enterprise.co.uk/en/car-hire-faqs/uk-renter-requirements/what-is-needed-to-hire-a-car.html). I had also completed the online check-in in advance, providing the details of my foreign licence, and at no point was a credit card mentioned as a requirement. What I found most frustrating was the staff member's unwillingness to help. My wife and I tried to find an alternative so our holiday plans wouldn't be disrupted (she holds both a credit card and a driving licence, so in principle she could have rented the car herself) but he kept insisting that we were trying to "bypass the rules" and dismissed every suggestion. There was no apology and no sympathy, only what felt like an eagerness to see us leave. (Afterwards I wondered whether they simply had no cars available and cited the policy as an excuse.) Luckily we managed to rent a car from a competitor within several hours. Two good rentals, one that poisoned the start of a holiday. Your call whether that's a risk worth taking.
• OH

  O Hall

  Jul 21, 2026
  1.0
  First I would like to say that having Used this branch of Enterprise for many years (prioe to the overhaul of the premises), the service has always been very good, I have never had a reason to complain or say anything negative about it until now unfortunately. Due to my disability I contacted the branch by telephone and then I went in to have a face to face chat (May 2026) a month before I needed to hire a 9 seater vehicle from them, just to make sure they understood my circumstances and could actually acomodate the needs I had, the service was ok, I was given lots of assurances that they would be able to supply the 9 seater I needed without any problem the following month (June 2026). I went away and booked/ paid for the 9 seater online as advised by them, I paid the substantial but fair (I thought for what I was getting) price for my booking, I took all the extras as I didn't want to get caught out with anything during the rental; I recived a phone call to confirm my booking (I thought that was nice) and once again given their assurances. The day before I was due to pick up my vehicle I called the branch just to check all was still well, as I was relying on the vehicle; I was told all was good and they would see me the following day at the pick up time (I still felt confident about it all). The following day (the day I was due to pick up my 9 seater) I received a phone call from the branch (45 mins before hand) to inform me they couldn't get my vehicle until the end of the day, I was very suprised due to my call the day before and worried but I decided to work with them as long as they would garentee me it would happen with no further problems and that they would keep me informed as to the progress, they promised me they would and that my rental would definitely there. To cut a long story short, they didn't contact me again and I didn't get my 9 seater, after many more calls to the branch, empty assurances and personal visits I ended up not getting the vehicle and all my plans were completely destroyed. I was thankfully able to make some last minute alternative arrangements but due to my need for the 9 sester because of my disability my plans were ruined and I was unable fulfil my original plans. I think what has upset me the most is that throughout it all, I was nade to feel like I was never a valued customer, given the truth or looked after in any way and to top it all, no apology has ever been forthcoming from Enterprise for the utter incompetent failer on their part. I Will Never Be Using Enterprise Again because of this, while I know it was only one incident, it was a very big one to me and the way they failed to handled it and the degree to what they destroyed all my plans (after giving them a whole months notice) was just too much to over look. I am in no delusion that my one star review will not bother Enterprise in any way but I thought it was only fair to let others know so hopefully this won't happen to anyone else.