Enterprise Car & Van Hire - Bristol North

Reviews

• DD

  Daria Wojcik (Darczyk86)

  2 days ago
  5.0
  Fantastic service at Enterprise Henbury! I was provided with a courtesy car while my vehicle was being repaired. The team showed amazing patience throughout the whole process, even when there were delays with my car's repair. The hire car itself was in perfect, immaculate condition. Truly top-class customer service — thank you so much! ⭐⭐⭐⭐⭐
• ES

  Engin Sulun

  4 days ago
  3.0
  I'm sort of a regular in this branch due to my business trips and integration with the business systems and I have mixed feelings. One instance, they make you feel like you're a valued regular customer not asking for deposit, making an upgrade when available and deliver the keys just in a few minutes. But on your next visit, you wait over, driver license is checked again, deposit taken and if the car is not already available, it takes some time to get back to your work. I notice there is personnel rotation in the branch which could make things start over which is not helpful. The new people try speaking to you in a friendly manner, but it seems to me crossing the servicemen / customer borders. Finally, handing over the car with the fuel tank "almost full" and calculating how much fuel you need to top up for the return is not the best. They don't have a competition in the region so I will probably keep getting back to here but hope things get better.
• MS

  Mark Smith

  Oct 6, 2026
  5.0
  I had a very positive experience at Enterprise Bristol North. Because I had added most of the information needed while booking my car the handover from John was very quick but professional. The car was great. Very economical which in these times of high fuel prices is a bonus. The drop off was equally slick. Ben attended us and he was very polite and thorough. All in all, the staff at Bristol North are great. Very professional but friendly at the same time. I’ve already booked my next vehicle with them.
• TB

  Trojanfreefighters bristol

  Sep 23, 2026
  1.0
  I am writing to make a formal complaint regarding the vehicle I hair from you. After only one day of having the car, a red engine warning light appeared. Because of the seriousness of the warning, I was unable to safely drive the vehicle. I contacted you several times by telephone and asked for the car to be collected. Despite these calls and arrangements being discussed, the vehicle was not collected when expected. As a result, I had no choice but to leave the car unused for three days because I did not consider it safe to drive. I am extremely disappointed with both the condition of the vehicle so soon after hair and the way this matter has been handled. I expected a much more professional and prompt response, particularly given that the fault appeared just one day after I received the car.
• WW

  William

  Sep 23, 2026
  5.0
  Good service. I booked a van on the same day that i wanted it. They told me they didn't have it in stock quite quickly. I then went in person because I had another query and they weren't answering my call. They did end up having a van in stock when i got there. I was able to rent it out quite quickly. And couldn't turn it for closing. I called them up about the late return and they were fine with me returning it the next day morning before 24 hours were up. Good service overall