Enterprise Car & Van Hire - Bristol North

Reviews

• JL

  Joe L

  3 days ago
  1.0
  I had a confirmed booking for a 7-seater vehicle with Enterprise Bristol North for an important family trip. Unfortunately, I was contacted less than 24 hours before collection and told that they could not provide the booked vehicle. What made this particularly frustrating was: Enterprise Bristol North could not provide the booked 7-seater. They said they had checked other Bristol branches, but apparently there was no alternative 7-seater available anywhere in Bristol. There was no alternative vehicle offered, even though I was willing to collect from another Bristol branch. There was no upgrade option available, despite the fact that I had already booked a higher/luxury vehicle category. I was only contacted the day before the rental, less than 24 hours before collection, leaving me with virtually no time to make alternative arrangements. I was not insisting on an XC90 specifically. I simply needed a suitable 7-seater automatic vehicle for my family. I was willing to accept another 7-seater or collect from another Bristol location, but Enterprise could not provide any solution. In the end, I had no choice but to book another vehicle with Europcar at very short notice, which cost me over £150 extra because of the urgent last-minute rental. I understand that vehicle availability can change, but cancelling a confirmed family rental less than 24 hours before collection without providing a suitable alternative or upgrade option is extremely disappointing. This caused unnecessary stress and additional expense to my family trip. Very poor customer service and contingency planning from Enterprise Bristol North. I would not recommend relying on them for an important family rental.
• LC

  Laurence Clutson

  Aug 12, 2026
  1.0
  Don’t book with this company ! I booked a large van several weeks in advance for my move from Bristol to London on Sunday 2 August and because I was moving house, having the correct sized vehicle was essential. At around midday on Saturday 1 August, less than 24 hours before I was due to collect it, I received a call from the Bristol North Henbury branch informing me that they could no longer provide the large van and could only offer me a Volkswagen Caddy instead. Unfortunately, this wasn't suitable for my move. What I found most disappointing was that I was then advised to contact other Enterprise branches myself to see if they had a suitable van available. By that point it was Saturday afternoon, with most branches closing at 2pm, leaving me with very little time to find an alternative. I spent around three hours calling as many vehicle hire companies as I could that were still open over the weekend. I struggled to get through to most Enterprise branches. The only Enterprise branch that answered was Chipping Sodbury, where the member of staff was helpful. They checked availability across the Bristol branches and told me that several customers had also had their van bookings cancelled across Bristol likely due to a organisational mistake. Eventually, after multiple attempts, I was able to secure a replacement van from another hire company. However, because it was an emergency last-minute booking, it cost me £218 instead of the £99 I had originally expected to pay. I’ve been in touch since and Enterprise have aired my emails and haven’t even offered a refund. Save yourself the stress and book with a different company if you need to hire a van… Moving house is stressful enough without having to deal with this the day before. I booked well in advance to avoid exactly this situation, so I was very disappointed that I was left to arrange an alternative myself after Enterprise was unable to provide the vehicle I had reserved.
• BH

  Ben Harding

  Aug 3, 2026
  1.0
  Terrible customer service, avoid this place. We booked a van three weeks ago online for my house move. The day before, on a Sunday, they phoned me to say no van was available. They offered a van for a different day later in the week but I was concerned the same thing would happen so I declined this. I was advised to go a try another company, left to source another van asap and had to pay double the price.
• KK

  KinGloR

  Jul 30, 2026
  1.0
  Ive rented from this place many times before with no issues. But my recent experience was very poor though. After making a payment online to rent a Luton van, i was called, and asked for a deposit, which is normal. But now, they explicitly request a credit card for the deposit. I don’t have one. So they refused to let me rent the van. Now i have to wait 10-15 days for a refund. It didn’t mention a credit card was required when hiring and paying for the Luton van. They said they changed the rules 6 months ago. Well you need to make that clear on your website. I wont use these again. Paid a bit more to rent from Tollgate, but the process was much easier, deposit was half the price, and no credit card required.
• RG

  Radosław Guzikowski

  Jul 25, 2026
  5.0
  Our experience with Enterprise North Bristol was nothing short of exceptional, and it’s all thanks to Max. Three weeks ago, our holiday turned into a nightmare. While driving on the M5 motorway on our way to Cornwall, our car suffered a catastrophic engine failure. We ended up stranded on the hard shoulder, our vehicle packed full of camping equipment, with no idea how we were going to continue our journey. A recovery truck arrived, our car had to be scrapped, it was around 1:00 pm, and we were stressed, worried and convinced our holiday was over. We tried everywhere to find a rental car, but nobody had anything available. Thankfully, the recovery driver recommended Enterprise North Bristol, and that’s when we met Max. From the moment we arrived, Max was absolutely fantastic. He stayed calm, understood our situation immediately, found us the perfect vehicle, and handled all the paperwork incredibly quickly. What could have been one of the worst days of our year became manageable thanks to his professionalism, efficiency and genuine willingness to help. Max didn’t just rent us a car, he gave us peace of mind and saved our two-week holiday. We will never forget what he did for us. A huge thank you to Max and the entire team at Enterprise North Bristol. You should be very proud to have people like him representing your company. Highly recommended, and we hope more people get the chance to experience customer service like this. Best wishes, Radek & Jola