Enterprise Car & Van Hire - Bristol Cabot Circus

Reviews

• PC

  Paul Channing

  4 days ago
  5.0
  I rented a medium sized van here recently. At time of booking online I only noticed medium, manual diesel vans available of a suitable size for moving some furniture, so that was what I booked. They did also have bigger vans if I'd wanted one. I wanted something that would at least be big enough for a reasonable sized 2 seater sofa, but not too big for someone who normally only drives a smallish family car. It would be the first time I'd ever driven a van and I normally drive an automatic car, so was a little nervous of not only driving a larger vehicle than normal, with reduced all round visibility compared with a car, but would also have to get used to using gears again, but I was willing to give it a go, I'd probably get used to it by the time I was due to hand it back. The day before I was due to collect it, they phoned me and left a voice message apologising that they didn't have a diesel medium van available anymore, I was briefly concerned they were about to say they were going to lend me a massive long wheelbase one, or that they might be about to cancel the booking, but they actually went on to say that they had to put me down for an electric medium sized van instead with up to 200 miles range per charge, but to let them know if I wanted to change or cancel or otherwise discuss my booking. I was actually quite pleased with this as electric vehicles typically have no gears, they are effectively automatics. I was just slightly concerned that they might expect me to try and charge it before handing it back, or expect me to pay something extra if I didn't. I don't yet have an EV, so am not used to having to charge one yet. Not phased by driving one though, I've borrowed a few EV cars from the garage that service my car and have never had any problem driving one. On day of collection when I asked about whether I would need to work out how to charge it they confirmed I would not need to charge it if it had enough range for my needs, not sure if this was general policy, or whether it was only due to it not having been what I had booked. It was fully charged when I picked it up, but they logged it as being only 1% charged so that I had peace of mind that I could return it pretty much empty if I needed to without any penalty. The van was a 25 plate Ford e-Transit Custom, and was big enough to fit both the sofa and also the armchair that I needed to carry, so I only needed to make one journey, I had wondered if I might have had to make two journeys, but would rather do that in a medium van than rent a massive one. Indicators, wipers and Drive/Reverse transmission selector in the transit were all in exactly the same place as they would be in my car, and being an EV most of the braking is done just by lifting off the accelerator a bit. My only slight criticism of the e-transit was that the brake pedal, when needed to stop or to brake hard, felt like it was slightly too far to the left of where it is comfortable to move my right foot, it was quite uncomfortable, not sure if Ford intended you to use your left foot instead to brake, but that seemed like a potentially bad idea, so I didn't. They have a great team at the Cabot circus branch of Enterprise vehicle rental. When I arrived at the 11:00 opening time on a Sunday morning, they had a few other customers in front of me but I was still seen pretty much straight away by someone who took me out to the van, showed me around and made sure I was familiar with how to switch it on and off and where the main controls all were and he also made sure the rental was setup such that I did not need to recharge the van and would not be charged any extra for having not done so. I was probably driving away within only around 10 mins of arriving. They were great when I dropped the van back too on a Monday morning at about 10:00 or just a little before, they asked me how had I got on with it, whether there were any issues, went out and took a quick look around and then let me go on my way. I would happily borrow another vehicle from them in the future if I needed to.
• RZ

  Rebaz Zanko

  Oct 2, 2026
  1.0
  My biggest advice to everyone is to stay far away from this company. If I could give them less than one star, I would. They are a cheap, scamming, and dishonest company whose only goal is to rip people off and take their money. After I returned the car, they found a tear/damage in the tyre with less than 3mm of tread left and blamed me for it. Fortunately, I had video and photo proof from when I picked up the car. After a lot of back-and-forth arguments and calling their main office, they finally admitted that the damage was already there before I collected the vehicle. However, 3 weeks later, they fraudulently charged me £100 for that exact same tyre! It took me over 50 emails, endless phone calls, and repeatedly sending my photo and video evidence just to get my money refunded. Absolute nightmare.
• MT

  Mark Thompson

  Oct 2, 2026
  5.0
  Professional, helpful staff. Very good hire vehicle. Decent rates.
• ST

  Sam taylor-smith

  Sep 29, 2026
  1.0
  I have had two very negative experiences with Enterprise. The first time I used them, I was informed after the rental had finished that I had damaged the undercarriage of the car. However, nobody had checked the underside of the car when I started. I would have been willing to pay an appropriate amount for the damage, but was presented with a bill of ~£900; speaking to a car mechanic, the actual cost should have reasonably been ~£250. They had charged me for every day that the car was out of commission, and because it had taken them 10 days to source the part, they’d added on £450 to the bill. I challenged this delay and also the fact that they couldn’t prove it hadn’t been damaged before I left, and they cancelled the bill straight away- I suspect that they were being opportunistic and realised they couldn’t make the case. The second time (didn’t really want to go with them again but only they were available) they were happy to charge my debit card when I booked online, but informed me at check out that I’d failed a “renter validation” (possibly because I’d moved address recently) and they needed a credit card. As I don’t have one, they were unable to rent me a card, which ruined my plans for the day. I have now been on hold with them for 30 minutes (and counting) to try and get a refund as they’d promised at the desk; nobody is picking up, despite it being the middle of the day. Terrible company, avoid at all costs!
• CO

  Carlio OO

  Sep 20, 2026
  5.0
  Car was upgraded immediately due to no stock of the vehicle initially booked, very good. All staff at the Bristol Cabot Circus branch were friendly, helpful and efficient, excellent service from the team! Check in/ check out process was smooth. No dodgy attempts at work-arounds to retain a deposit on drop off... unlike some of Enterprises' competitors. Fantastic all around.

Frequently Asked Questions About Enterprise Car & Van Hire - Bristol Cabot Circus