Enterprise Car & Van Hire - Bristol Cabot Circus

Reviews

• JT

  Jamie Townes

  2 days ago
  1.0
  Life is too short for the way this company treats you as a customer and the trouble it causes. Like many of my friends, Enterprise took money from my card without informing me either before or afterwards. No productive follow up discussion yet either, but I may update this review if the situation changes. Hand over your card details with extreme caution. However the staff at the branch are very friendly, if that makes you feel better about it.
• AK

  Anna K

  6 days ago
  1.0
  I had a one way hire from Glasgow to Bristol Cabot Circus. The Glasgow staff were helpful and polite, showed me around the vehicle and pointed out any issues with the car such as minor scratches, etc. When I returned the vehicle to the Cabot branch I was surprised to be told that a locking wheel nut was missing from the boot and that a claim was to be raised but that the Glasgow branch would pay. I questioned this at the time as I had no knowledge that the item should have been in the car and said that I was not happy about what the member of staff had written on the sign off document. I was assured that I would not be charged so I was surprised to find that within minutes of leaving the branch a claim had been raised against my account of about £1700. The claims team resolved this issue but as a frequent Enterprise customer I feel unhappy about the treatment I received from the Cabot Circus branch.
• AP

  Angelina Papathanasiou

  Aug 24, 2026
  1.0
  First time renting with Enterprise. Unpleasant car pick up experience. Arrived 20 minutes early (they close at the time the car was booked to be picked up) and they told me to come back on the booking/ closing time instead. When I got back, there was a 6- person queue. The car was washed right there and given to me 20 minutes after the booking time. The interior was never cleaned, I found the previous drivers panflet in it. The worse part was the scaremongering regarding their insurance policy. The staff told me stories of people needing to pay over £3000 because of small damages and how damage on each tyre and windscreen would cost me over £1000. I opted out because the insurance would double the overall car rental price and I was fine. But left the place feeling horrible. I would avoid in the future at all costs.
• DD

  DEEPU DIVAKARAN

  Aug 24, 2026
  5.0
  ⭐⭐⭐⭐⭐ Excellent Car & Fantastic Service We had a really great experience with Enterprise car rental company. The vehicle provided to us was clean, spacious, comfortable and in excellent condition, which made a huge difference during our family trip to Scotland. The vehicle performed perfectly throughout the entire trip and helped make our holiday much more enjoyable. We were also extremely happy with the customer service team. They were friendly, professional and helpful, and the whole rental experience was smooth and hassle-free from beginning to end. A big thank you to the entire team for providing us with such a good vehicle and excellent service. It definitely contributed to the success of our family holiday. We are very satisfied with our experience and would happily use this company again. Highly recommended! ⭐⭐⭐⭐⭐
• GH

  George Hancock

  Aug 3, 2026
  1.0
  I have had an absolutely ridiculous time trying to get a refund that was agreed in an email due to false advertising on space of the vehicle. TL:DR their managers are a joke and as a team have the worst communication skills I have seen. They finally sent me a refund after about 1.5-2 months of me continuously having to chase and it was for less than what was originally agreed to in writing. But I honestly just had to let it go because I can't be bothered chasing people to do their job. I will make sure to tell anyone I know not to use this location. June 15th - I rented a car that stated it could fit 5 people and 3 luggage June 22nd morning - returned the car and said that it couldnt fit more than one suitcase in the boot and showed pictures proving this. Because of this issue, we had to leave a family member behind as they would not fit. The person I returned the car to seemed to give impression there was no issue with refunding the difference between the upgrades of a smaller car (pics attached of the space the car had and what was advertised) June 22nd afternoon - got an email asking if everything was okay with the rental. I explained the issue and originally was only offered a 15% discount on my next rental, however after explaining the problem more and sending photos it was agreed to refund me the difference (£55 is what was offered, actual difference was £59 but I didn't mind) June 23rd - I received confirmation that refund has been processed on 22/06/2026 and it would take 5-7 business days to show July 1 - after not receiving the refund, I messaged the manager to let him know (this email was ignored) July 3 - emailed again to ask what was happening and for a receipt (email was ignored) July 6 - called and spoke with an employee who said to email again and ask for receipt of refund (email AGAIN ignored) July 10 - called again and again they said I needed to speak to this manager and email again. It had been 9 days of ignoring me. So obviously I am getting quite frustrated July 10 - FINALLY gets back to me and says that it's a problem with the accounting side and they are having issues processing (not sure why this took 9 days to tell me and why it had been 18 days since the refund was supposedly processed to inform them) I was THEN told it'd be another 8-10 working days July 25 - emailed to say no refund and asked accounting for proof of the refund being processed July 26th - STILL no refund. Called my bank to ask if there was a hold up. No sign of any such transaction on their side. So I emailed AGAIN asking what was happening (email was ignored) July 29th - called again and this time was told it was raised to the area manager and I would hear back within the week August 3rd - called AGAIN asking what's happening and was questioned about why I should be getting the refund, which was discussed over a month ago and confirmed. Absolutely mental that it has been this tough to get this processed. I absolutely hate leaving bad reviews, but man they have really not made it easy. They need to GREATLY improve their communication skills. I have been a customer with them for years but am really struggling to see why I should do more business with them/recommend them to others Tally so far is: 5 phone calls 15 emails FINALLY received a partial refund after talking to like the 8th different person. Also Enterprise - PLEASE don't respond to this message with the generic response of contacting the contact us page on the website. I've contacted so many times and just want this sorted

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