Enterprise Car & Van Hire - Christchurch

Reviews

• RD

  Raja Dhakshinamoorthy

  4 days ago
  1.0
  Ruthless customer service Reply to Jean's response. Dear Jean I reached to your customer service on the time of arrival for picking the car. Even for valid reservation and on time arrival to pick the car, the guy at branch said there are no cars at the branch and even if I wait till store closure he cannot provide me the car without valid reasons. Upon reaching customer care they also spoke in denial mode and I was told if cars are not available the. It will be impossible to provide one. But I have the proof that the cars were there even at the time of closure 2 pm on Sunday. I have proofs of conversation and the proof that cars were available. To validate whether Google posts the genuine review or not taking screenshot of this review and will share review on different platform with proofs. I have screenshots for the booking and selfie of mine when I was showing myself at branch and the recording of conversation at branch.
• DE

  Duncan Essex

  6 days ago
  5.0
  Super efficent, friendly and helpful with our one-way rental into Hammersmith. The car was nicer than expected and ready even though we were early. The online booking and check-in worked great and we were on the road within a few minutes. Plus we saved a ton of time with this office so conveniently located for pickup and another office close enough for us to walk to our destination. Genuinely grateful for such convenience!
• AM

  Augustas Margys

  6 days ago
  1.0
  Very poor experience. I was given a car with no working air conditioning during the 37°C UK heatwave while travelling with my family. After I reported the problem, I was told to collect a replacement car from the Basingstoke branch next morning. I drove there only to find that no replacement had been booked. I was then told to arrange my own appointment with Kwik Fit and take the car there myself. After waiting around 90 minutes at Kwik Fit, they told me the air conditioning couldn't be fixed because the system had a leak. Communication was poor, my calls weren't returned, and I was even told that air conditioning wasn't essential in this weather. Enterprise later apologized and admitted they had let me down, but that didn't give me back the time I lost or fix the disruption to our trip. I expect rental cars to be properly checked before they're handed over. Very disappointing service.
• CD

  Christopher Raja Dhakshinamoorthy

  Jun 27, 2026
  1.0
  This was one of the most frustrating and poorly handled rental experiences I’ve had. I arrived on time with a confirmed reservation at Bournemouth Christchurch branch, only to be told there were “no cars available.” No warning, no solution, no accountability — just a flat refusal to honour the booking. When I suggested waiting until closing time to take any available vehicle, that was also dismissed. I was then told my reservation was “not passing in the system,” despite being fully prepared to pay with my own debit card and providing valid ID. The explanation kept changing and none of it was clear or consistent. Customer service was no better. On one call I was told that if the branch has no cars, that is simply the situation — delivered in a very dismissive tone. On a second call, the story changed again, suggesting a possible “software validation issue,” which raises even more concern about internal process failures. Despite multiple requests, no effort was made to check nearby branches for alternative availability, which is standard practice in a properly managed rental network. I also requested a complaint reference number and written confirmation of what was discussed — both were refused. At this point, the issue is not just availability, but the lack of transparency, inconsistent explanations, and complete absence of resolution from both the branch and customer support. A confirmed reservation should not be treated as optional depending on internal confusion or system errors. This experience reflects poor coordination and unacceptable customer handling.
• SK

  steve key

  Jun 27, 2026
  5.0
  Wow, the young team here on a busy Saturday are working their socks off. Looks like the computer system over sold, people buying from 3rd parties, walk-ins and some doughnut who wants to pay cash and doesn't pass the check on his debit card. All the way through, they stayed courteous, efficient and did their utmost to help. I know what I'd have told them.....