Enterprise Car Hire - Belfast International Airport

Reviews

• SD

  Sophie Daly

  6 days ago
  1.0
  DO NOT USE completely unhelpful staff, each person spoke to had no idea what was going on, nor did they have a reasonable/ sympathetic response for their wrong doing. We had a family emergency, and had to book a later flight as a result, it was agreed with multiple staff for an Enterprise employee to be there when we landed after 10pm. We then double checked as this was past their usual opening hours, this was confirmed and we also provided our flight number. In the airport we attended the desk, which directed to the booth as the desk was closed. Shockingly, every other car hire company had staff members at their desk. We arrived to the booth to find absolutely no staff member present as promised. We were extremely dissapointed and shocked at this, due to the prior agreement. On calling back to discuss and complain, we were met with a completely unsympathetic response, which was an addition to the difficult day we experiences yesterday. Please do not use this company at Belfast International, they are not flexible in the slightest, don't risk the disappointment.
• LP

  Liam Powell

  6 days ago
  1.0
  1 star is a compliment. I called up 3 times throughout the day to explain we'd be missing our collection time, due to a family emergency, and that we'd be arriving later in the day. Before booking a later flight which was due to arrive at 22:10, after closing time, we called up to confirm if someone would be able to stay after this time. We were told a member of staff would be there until 23:00, which is standard due to common delays in flights, we also provided our flight number so they could track our progress. Upon arrival at the airport there was nobody present at the main desk or the cabin. This resulted in me having to spend £100 on a taxi to get to my required destination. I called up the following day to ask if I could collect the car at an alternate location, I was told this wasn't possible as I'd missed the initial booking time. I am currently without a hire car with no alternative options provided other than make a new booking although I have already prepaid for a hire car. Avoid at all costs.
• DC

  David Canham

  Oct 5, 2026
  1.0
  Beware of Enterprise/Alamo at Belfast International Airport - I booked one 7-seater, they gave me two 5-seaters, charged me double on the guise I would get half back and now refuse to refund me. I booked and paid for a 7-seater vehicle, but when I arrived they told me they didn’t have one available. Their solution was essentially that I had no choice but to make a second booking and take two 5-seater cars instead. We were visiting from Australia and were not equipped or expecting to have two separate drivers and two vehicles for the trip. I made it very clear that I did not want to pay for two cars because of their failure to provide the vehicle I had booked. I was assured that the second car would be refunded so that I would not be left paying for their mistake. When I returned the cars, they attempted to give me only a partial refund. There was no clear explanation, and had I not questioned the amount, I genuinely believe it would have simply been processed without being properly addressed. When I challenged this, the interaction became hostile. I was told they couldn’t authorise the full refund without speaking to a manager, but I was promised that it would be sorted and that I would be contacted by email. It felt like this was done because they knew we were rushing to get to the airport and they had no intention of refunding me. That was two months ago. Since then, I have contacted Enterprise/Alamo around five times through multiple contact forms and customer service channels. I have received no proper response and, most importantly, no refund. The end result is that Enterprise/Alamo did not provide the vehicle I booked, forced me into the inconvenience of taking two cars instead, and I ended up paying approximately double because of their mistake. I am now having to dispute the transaction through my bank simply to recover money I was explicitly told would be refunded. An absolutely appalling way to treat a customer, particularly one visiting from overseas. I would strongly recommend thinking twice before booking here.
• PS

  p s

  Sep 27, 2026
  4.0
  Very good service. We got a newer Peugeot automatic hybrid for 2 weeks. Strongly recommend buying all of the insurance. Car hires look very carefully when their cars are returned by American drivers. They presume you will scratch up the passenger side. One note- I got a business card at check in from an assistant manager with a number and email to call if I had any issue. I had an issue and no one ever picked up or responded to the email. When I called the main Enterprise number in Belfast, I got my issue resolved and the agent told me that there was no way to contact anyone directly. You have to go through the main number. I felt the card was a bit of a ruse
• KA

  kerry anderson

  Sep 21, 2026
  5.0
  Hired a 9 seated vehicle from Enterprise at Belfast International Airport. Staff were really lovely to deal with, nothing was too much trouble. Will be coming back to Enterprise again because of this very positive experience.