Enterprise Car Hire - Aberdeen Airport

Reviews

• JE

  James Everett

  Sep 30, 2026
  1.0
  So extremely disappointed with my experience with this branch. Following cancellations due to air traffic control outage I consistently kept branch informed of my delay then then new arrival time for the next day being told all ok. However upon arrival found it had been cancelled as a no show despite informing the branch, they had not processed the information and added it to the notes. They said they would have kept it if the previous shift had noted it down. Calling was the way informed by the company so had followed their process and have call logs, plus their calls are recorded. We had to get a vehicle for 4 x the price from the only other company open at the time as enterprise said they had no vehicles left. I’ve been following up with enterprise for the last 4 weeks though escalated complaints but as it’s a franchised branch it’s up to them to action this but they’ve ignored all my complaints , not even offering a response. I have been booking enterprise for regular work trips over the last 8 years but following this personal experience it will be the last time I use them. Feel truly robbed, left out of pocket and no repercussions to the branch for being let down.
• DS

  David Stirling

  Sep 25, 2026
  1.0
  I’ve spent enough of my life dealing with this branch. Ask for a copy of their 25-point checklist and check it all matches the state of the car. Take close-up photos of everything, inside and out. You could drive a bus through the checks they did on my hire car, and the signed-off sheet but, unfortunately, I lacked the photo detail. I’ve dealt with the other companies at ABZ since and it’s been easy.
• LT

  Lars Torgersen

  Sep 20, 2026
  5.0
  Excellent service from Rachelle and her coworkers at Enterprise Aberdeen Airport. Good price, easy to find, quick service. Car was great and no issues
• ST

  Shahram Tabari

  Sep 6, 2026
  1.0
  I rarely leave reviews like this, but our experience at Enterprise Aberdeen Airport deserves the attention of senior management. Earlier that day, I had a reservation in my own name through Booking.com. Enterprise required a credit card in my name, which I could not provide at the time. I asked whether I could instead use a debit card with a substantial deposit, as I had done with another major rental company. Enterprise said their policy was different. I accepted this, cancelled my reservation and left. Later, Sanoa, a university lecturer, made a completely separate Booking.com reservation in her own name, for her own use. She had her own valid driving licence and credit card. When we arrived together to collect her car, staff recognised me and refused to provide the vehicle because of my earlier visit. This made no sense: it was not my reservation and I was not the intended driver. Sanoa repeatedly explained that she was the customer and would be the sole driver. Nevertheless, staff apparently assumed that because I had accompanied her, I would drive the vehicle. Most surprisingly, we were then told the car could be provided if approximately £256 extra was paid to add me as an additional driver — despite Sanoa repeatedly saying that she neither wanted nor needed an additional driver. If the concern was genuinely that I should not drive the vehicle, it is difficult to understand why the proposed solution was to charge £256 to add me as a driver when the actual renter was standing there with the required credit card and licence saying that she alone would drive. Sanoa then asked to speak directly with the manager. The person presented to her as the manager responded: “We provide service to whoever we decide, and we don't want to offer the service to you. Cancel your contract.” We found this astonishingly rude and dismissive. It did not sound like an explanation of company policy. As someone from an ethnic minority background, I also have to say that the way I was spoken to, the assumptions made about us, and particularly the manager's statement left me deeply uncomfortable about whether we were being treated differently because of my background. I cannot know what was in anyone's mind and I do not make an allegation of discrimination lightly, but the experience left me with a serious concern about how we were treated. Sanoa subsequently contacted Booking.com. Their representative spoke directly with the Enterprise branch about what had happened, and Booking.com ultimately agreed to refund the reservation in full and apologised for the experience. I fully respect legitimate rental policies regarding credit cards, deposits and authorised drivers. My complaint is not about Enterprise having policies. It is about how Sanoa's separate valid reservation was handled, the assumptions made about who would drive, the proposed £256 additional-driver charge, and the manner in which the person presented as the manager spoke to her. I would welcome Enterprise senior management reviewing what happened at its Aberdeen Airport branch and determining whether this treatment — particularly the manager's quoted response — represents the standard of customer service Enterprise expects. An exceptionally disappointing experience from a company from which we expected considerably better.
• DB

  Dave Byrne

  Aug 19, 2026
  1.0
  Service etc at the airport was great, no issues. Service after drop off a nightmare. We legitimately did incur some fines for traffic/parking violations but dealing with their Fines & Citations team is an absolute nightmare. I have provided proof of payment 4 times to their team, no response for almost three months and today I get a snotty letter from the legal team. Will NEVER use again and will NEVER recommend.

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