Zips Car Wash

Reviews

• OO

  olivia obrien

  Feb 9, 2026
  1.0
  they open at 8 am but it’s 8:35 and the lanes are blocked?
• CM

  Christopher Matthews

  Feb 4, 2026
  1.0
  Horrible cancellation Policy: I signed up for a monthly subscription for my Mom who ended up not using it. I asked for a refund and cancellation of the subscription, and below were some responses. We would love to assist you. Before we can continue with this request, please provide this information so we may accurately locate your account: - Name on account(s) if different from what is provided - Phone number - Bar code number located on the windshield - First five and last four digits of the credit card on file with the expiration date - Screenshot of the transactions from your financial institution - License Plate Number, Year, Make, Model, and Color of Vehicle - Location of where membership was purchased - Reason for your cancellation (if applicable) I provided ALL information, and below the response: Thank you for contacting us regarding your refund request. We appreciate your membership and are here to assist you with any inquiries you may have. After reviewing your request, we regret to inform you that we are unable to process a refund at this time due to our cancellation policy. Our policy requires that all cancellations be submitted at least seven days before the billing date to qualify for a refund. We understand this may be disappointing news, and we apologize for any inconvenience this may cause. However, we want to ensure you can continue enjoying the benefits of your membership until its expiration date on 02/08/2026. Please note that this decision is final and will not be overturned. Please remember to remove your sticker after your membership concludes to prevent any further billing. This step is crucial in ensuring that no additional charges are incurred. If you have any further questions or need additional assistance, please do not hesitate to reach out to our customer service team. We are here to help and look forward to addressing any other concerns you may have. Thank you for your understanding and cooperation. My response to the above, only noticing afterwards they filed Chapter 11 Bankruptcy early last year: Ok Carol, well, thank you for your response. I hope my reply here will make its way to your management (assuming you brought this before management). For starters, it is interesting that you bring up your cancellation policy in this reply. Your first reply was for me to supply you ALL of my information, 8 different requests in total, (I assume a stall tactic, assuming I wouldn't bother), all the while knowing what your cancellation policy is. The way this is hawked at the car wash as you are driving inside the car wash does not talk about cancellation policy, and in fact, I was given no information regarding said policy at sign-up, I assume an intentional sales tactic. If I had to cancel 7 days prior to the date, then why ask me for any information at all? And how nice of you to put in Red how this decision is final and cannot be overturned, how authoritarian and "customer servicy" of you guys. I do hope, for your sake, you do not treat all of your customers this way. Your company must be in dire straits to be so close-minded over $35 with the service not even being used in the month that you billed me for. However, what your management has done (again assuming) is get an extremely short-term gain of a measley $35 to ensure a LIFE-long assurance I will NEVER use your services again. Your car wash is the closest to me, and the car I put on your plan was not even mine; it was for my mom, who has not been using it, therefore the cancellation request. I needed to get my car washed today and was on the way to your location when I remembered your reply, and decided to drive double the distance to one of your more nimble and less costly competitors, Big Dan's Car Wash, where I purchased a monthly subscription. In closing, I hope this email finds you well and that your monthly subscription business begins thriving once again.
• FR

  farrah rezaali

  Nov 4, 2025
  1.0
  Be aware This location is making a damage to your car and they won’t be responsible for it at all they keep playing with me and telling me they claim it under their insurance and at the end they will deny your case , I’ve been a loyal customer for so many years, but I won’t go back to this location Anymore they damage my side mirror, took the whole cap off and after three weeks calling them and going there , talking to the manager they said they’re not gonna be responsible and they won’t pay for anything , And that’s the second time happened to us the first time actually they damaged my son’s car. They put the hole in the exhaust . they have very Irresponsible customer service.
• DM

  D'Nena Mock

  Oct 13, 2025
  5.0
  Came in around noon today to get a car wash. The card reader was broken and the young lady working the machine helped me was so great!
• AS

  adam smith

  Sep 23, 2025
  3.0
  This car wash was a good one but lack of maintenance has caused it to become a last resort kind of place. No cash payments accepted, no receipts given, the vacuums barely function. The wash was OK but for 30 bucks I expected better. This place is definitely gonna feel it when the new car wash on 92 and bells ferry opens