Penske Truck Rental

Reviews

• CB

  Chris Buentello

  Dec 14, 2024
  5.0
  I had a great experience using Penske inside Home Depot! I booked a 26ft truck about a week in advance, Penske called a few days before to confirm, and my truck was waiting there the day of. The 26 ft truck was nice, it lane departure alerts, and cruise control. I loaded about 7,500 lbs of items with a total weight of 23,000 lbs. I averaged 12.2 mpg and drove 315 miles. I recommend using them!
• LW

  Latosha Worsham

  Dec 24, 2023
  1.0
  This place has horrible customer service. I want ever deal with this company again. Went yesterday to pick up the truck I reserved for Saturday from 12 to 9 through Home Depot to pick it up. The salesman from Home Depot calls Penske to let them know I was there to retrieve the truck. Jada the salesman from Penske who I spoke with tells me it’s unavailable. I told her I called yesterday (Friday) a little bit after 4 to put in my reservation. She told me that first my reservation was put in that morning which was untrue it was made Friday a little bit after 4. Granted she did apologize after she saw it was made the day before. She goes on to give me a story of how she just got in the office, sat back at her desk, looked at the schedule, she’s the only one working etc….I said to her apologetically I’m sorry for your short staff but that’s not my problem. You have inconvenienced me and now how am I going to go about moving my belongings. To add salt to injury she said that they didn’t have any availability I told her that there were several trucks in the parking lot and you couldn’t let me use one she says no because they have already been reserved by customers to pick up today (Saturday) and return tomorrow. So who am I. 😡. Her and I proceeded to go back and forth she tells me that the only thing she could do for me was to give me a discount and reserve one from Bryon No because I’m coming from Byron. They didn’t even have enough common courtesy to call me and let me know so I could have looked else where for a truck but God worked it out I was able to rent a UHaul at a cheaper price. This was a horrible first time experience with dealing with Penske and a last.
• DF

  Donna Fullman

  Jun 30, 2023
  1.0
  Rented a truck for 8 am. Got a call at 7:54 am right as I was pulling into the store to be told that the truck I rented was rented by someone else at the same time. I guess even if you make reservation online it's first come first serve. The guy who called me has 3 stores and not a single vehicle to rent.
• JE

  James Evans

  Feb 11, 2023
  4.0
  Great truck but could have used a little preventative maintenance. Easy lease and return. Price was good. Far superior to U-Haul.
• SG

  Steve Gainey

  Jul 24, 2022
  1.0
  Horrible customer service. I called this morning and the guy barely wanted to talk plus he wasn't being the most helpful in no way shape of form. Didn't explain anything in a helpful way to help me. First time calling and will be the last at this location.

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