Paul Thigpen Ford Lincoln

Reviews

• SC

  Salvador Chavez

  1 day ago
  1.0
  Buyer Beware I purchased a 2022 Mazda CX-5 in July 2025 with under 30,000 miles. The Carfax report appeared clean, and I was told the vehicle was in excellent condition. I also signed under the understanding that it still carried a manufacturer’s warranty due to the low mileage. However, within just 9 months of ownership, the vehicle is already in need of significant repairs — including replacement of the tires, battery, struts, and rear brakes. I was specifically told by my salesperson, Brandon, that the vehicle had new tires and brakes and would not need any major maintenance anytime soon. That statement has proven to be inaccurate. These are not minor wear items — they are major components that should not be failing this soon after purchase, especially on a vehicle presented as being in strong condition. Additionally, I made a $5,000 down payment and traded in my previous vehicle, which was also purchased from this dealership and had known mechanical issues. Despite this, I experienced unprofessional communication from the finance representative (Phil/Phillip), including pressure and threats to repossess the vehicle over a routine lender onboarding call — without consideration for my work schedule. While Brandon was polite in person, communication throughout the process was inconsistent, and key details about the vehicle’s condition were clearly misrepresented. At this point, I am requesting that the dealership take responsibility and provide a resolution regarding the condition of the vehicle, particularly the tires, brakes, battery, and suspension components that were presented as already addressed. I will be including photos to support these claims
• KD

  kerry darsey

  2 days ago
  4.0
  Very professional service. Service specialist called when recall notice released. Dropped vehicle off the day before . Would have received 5 stars if I had been called or text when vehicle was ready for pickup.
• AH

  Al H

  Apr 14, 2026
  1.0
  Great service ...I was traveling i had check engine light come on.the service manager got me right in and 5 hours later back on the road.now the bad the price was outrageous the parts 800 hundred...the labor 900 hundred i went on line found oem parts from ford for a fraction of what this dealership Charged.this is something that needs to be addressed.
• GH

  Glenn Helmly

  Apr 12, 2026
  5.0
  Special shout out to Nick in service for solid customer service keeping me updated on my vehicles progress through the claims process of a repair policy! He has communicated professionally with the warranty company and getting them the information they needed to approve my claim and keeping me informed at the same time!
• NL

  Nunaya Lee

  Apr 9, 2026
  5.0
  My car started making a noise as I was driving from Virginia to Georgia. I pulled over and checked all that I could, but could not find anything that stood out. I got to Vidalia Georgia and took the car in for inspection where they found out that the rear end needed some seals and bearings. More importantly, they also said that my cam phasers Needed to be replaced and I knew that because I had a Ford warranty that Apple Ford of Danville would not fix the phaser issue. I had taken it to Apple Ford twice while it was still under the Ford warranty and they said there was nothing that they could find Yet all the folks at PAUL THIGPEN FORD had to do was listen to it one time and they knew exactly what it was. This is the second time that PAUL THIGPEN FORD has come to the rescue for my Shelby GT 350. I’d recommend them all day long for service work and repair.