Customer Service
While many customers praised the staff for being friendly and professional, there were significant complaints about rude and unhelpful service from certain employees, particularly management.
Cleanliness and Vehicle Condition
Several reviews highlighted issues with the cleanliness of vehicles, with reports of dirty cars and mechanical problems, although some customers noted receiving clean and well-maintained vehicles.
Reservation Issues
Numerous customers experienced problems with their reservations, including cars not being available, incorrect vehicle assignments, and poor communication regarding reservation details.
Overall Experience
The Union City location received mixed reviews, with many customers expressing satisfaction with their experiences, while others reported significant frustrations and vowed not to return.