Mavis Tires & Brakes

Reviews

• EB

  E Bowen

  4 days ago
  5.0
  Is it possible to rate this location, 5+ or even six stars? Because I readily would if I could! My recent experience at this location was BEYOND exceptional and I am not exaggerating. I took my car to this location out of desperation because my brakes were very audibly on their last leg legs, and I was sick and tired of hearing the grinding of my rotors. I felt like the brakes sounded so bad it was getting to be unsafe to drive, so they had to be serviced. (Full disclosure, I knew I'd needed a brake job more than two weeks prior. I was just trying to hold off due to economical reasons. But now the loud, nerve jangling grinding was telling me that I would need more than brakes--- rotors were definitely in the picture too, and I knew from past experience that was really gonna hurt. However, again - for safety reasons, I had to just go ahead and bite the bullet.) So searching online for the nearest mechanic, I saw this Mavis location, glanced over the reviews, saw that this location had 4+ stars and thought, "ok...well.. hey let's give it a go." And now I am so glad I did. From the moment I walked in, the staff was simply amazing. A young lady named Erin greeted me warmly when I entered and I put my keys on the counter as I sighed in resignation. "Well Erin," I said, "I need new brakes and rotors on my Honda Fit and I am also overdue for an oil change, so I'll just be over here breathing into a paper bag while your tech checks my car out... don't mind my hyperventilating...I'm just bracing for the impact!" She and another gentleman behind the counter both laughed gently and assured me they would do their best to not only service my car, but help me find a price that worked for my budget. I've then found out that the gentleman next to Erin was actually the manager for that location, and his name was Justin. Shortly after that, the technician that would work on my car came out into the lobby to get my key and introduced himself. He said his name was Race (apologies if I misspelled that). Hearing my nervous joking, he assured me he would do his very best to take great care of me and my ailing car. I seated myself in their lounge to wait, which was immaculate - and that was also reassuring because this location stays busy. I worked on my laptop while the tech evaluated the car and a short amount of time later, Erin had my estimate ready. "Ok," I said semi-seriously as I returned to the counter, "Don't hold back - tell me the diagnosis. Also- Should I sell a kidney ?" She and Justin both laughed good naturedly and were empathetic. I was clear earlier that money was a factor and I was on a very strict budget, but to my utter surprise and delight, they were able to quote me a price that was very reasonable! "Awesome!" I said in genuine, happy surprise. "Let's do this!" Race, the tech, smiled and I think I high fived him. Actually I think I high fived everyone I was so grateful! As I made my way back to my temporary workstation I'd set up in their lobby, I noted the camaraderie that the team shared, and that also was unusual, but great to see. The capstone of my experience was that they replaced the front rotors and brake pads and also did the oil change within roughly an hour's timeframe. Also, one of the techs (and I unfortunately can't remember his name) noticed that I had new wheel covers in the back of my car and they put them on as a complementary service. This whole experience left me delighted, and as I drove away smiling with my little car purring like a cat instead of wheezing and growling angrily like when I'd arrived , I knew I HAD to share this experience. Great service, great location, and great teamwork is a rarity to see these days. But if you want the same kind of stellar service, I definitely recommend taking your vehicle to this location! I know I will return anytime I need service because Justin, Erin, Race, and the rest of the Mavis Peach Peachtree Industrial Team now have a raving fan for life! 😊 Wonderful job!!! Thank you so much, Mavis Peachtree Industrial team for your amazing customer care!!
• TD

  Tee Dubb

  5 days ago
  5.0
  The Suwanee location has excellent customer service. Rick at the front desk makes an annoying experience pleasant. He knew me by name as soon as I walked through the door despite never meeting before. He kept light conversation and kept me informed on the status of my vehicle while I waited. Overall excellent service.
• CU

  Chris U

  Apr 25, 2026
  1.0
  I would NOT go to this location! I had a 10:30 appointment, I then had people put in front of me in line and to charge 4 tires AFTER it was in back was over 2 hours! The location on State Bridge took under 30 minutes. This is nuts!! They all just wander around in back at snails pace with zero team work. 38 minutes to balance them and another 26 minutes to put them back on the car. UPDATE: Contacted “corporate”, as requested, only for them to ask me what my experience was. My response was did they read the review? After reading it, I was told this would be escalated to management, and if there was anything else they could do? My question back to Mavis corporate is, did this really take a phone call to waste my time for you to pay attention? In the future, I would highly recommend you have a scripted response in place for bad reviews.
• IC

  Irina Chernova

  Apr 14, 2026
  5.0
  I have had several positive experiences with that place. The most recent one was this past Friday afternoon, and—as always—they were able to help me. They are very professional and attentive. I understand that sometimes there are many people who need service—and need it fast—and the staff may not always be operating under optimal conditions; however, they strive to help everyone and resolve any situation that arises. The establishment is located in a very busy and bustling area, making it a challenge to maintain quality, speed, and efficiency. So far, I can say that if I had to return to them, I would do so without hesitation.
• SJ

  Sally Jung

  Apr 12, 2026
  1.0
  I went to this location yesterday around 4 PM due to a flat tire, but I was told they couldn’t look into it because they were about to close. They opened a ticket and assured me they had the tires I needed, and that I would receive a call around 10 AM the next morning to come in. The staff member told me the tires would be ready as soon as the store opened (around 8:30–9 AM), but suggested I come at 10 AM so I wouldn’t have to wait. However, when I arrived today around 9 AM, I was asked to wait. After an hour with no updates, I went to the front desk and was then told that the tires were not actually in stock and that a technician had gone out to get them. I was asked to wait another 40 minutes. This was very frustrating, especially since I had not been informed earlier that the tires were unavailable. Since I was already there, I decided to continue waiting. About an hour later, I was told that the technician couldn’t find the exact tires and that they would use a different brand at the same price. I was again asked to wait about 15 minutes, but it ended up taking another hour. In total, it took nearly four hours just to replace two flat tires. Considering I had already submitted a ticket the day before, received inaccurate information, and was not kept informed of the delays or issues, this experience was extremely disappointing. The store was also very cold, and I had to cancel all my plans for the day. If I had been properly informed that the process might take longer, I wouldn’t have come in so early. I was told that arriving by 10 AM would be more than enough to complete everything, so I’m still confused as to why I was left waiting for so long. The lack of communication made the experience even more frustrating. I will not be returning to this location. Please be more mindful of your customers’ time and provide accurate information regarding appointments and availability.

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