Enterprise Rent-A-Car

Reviews

• JJ

  Justin

  Nov 5, 2025
  4.0
  Overall everything was good a few minor issues, the windows were dirty, they had some kind of film on them. Also, because I couldn't sign into the Ford pass app the GPS was all over the place kept showing my location about 200 miles away from my actual location. This was SUPER annoying!!!
• FF

  Firm Firm

  Oct 26, 2025
  5.0
  Alex is the bomb!! She was sooo nice and personable! I will definitely come back to this location if I ever need to rent a car..
• VP

  Venus Power

  Oct 24, 2025
  1.0
  Horrible service. Non apologetic for their mistake.
• AN

  Amir Ali Noorani

  Oct 20, 2025
  5.0
  I recently rented a car from Enterprise for a two-day trip to Atlanta. The booking process was smooth, and the staff were professional and efficient during pickup. The vehicle was clean, well-maintained, and comfortable, making the drive around the city stress-free. The return process was just as easy, with no unexpected charges or delays. Overall, it was a pleasant experience, and the service met my expectations for a short trip.
• NV

  Nick Veniskey

  Sep 26, 2025
  5.0
  I want to take a moment to give credit where due! Mikel at this location was a hero for our family trip - but more importantly did what others weren't willing to do. Provided ACTUAL customer service, AND went above and beyond. Apparently - reservations mean very little to Enterprise on the corporate level. After getting passed around to multiple locations with inventory - only to be told later they couldn't get the needed vehicle the "customer service" side of enterprise had nothing but excuses and arguments. The regional manager was to call me within 2 hours; and a week later still never has! But they passed the buck to the next location - where came in Mikel. Reservations had overbooked his location too; he called me at 8:30 am to let me know they were overbooked and didn't have a suitable vehicle to give me, then listen to my frustrations of this terrible process and told me he would work hard to help me figure something out. I had low expectations and started my hunt to 5 other rental places - this now the morning of our planned departure with NO VEHICLE. I was in a battle of frustration now at AVIS who also said they had vehicles available and took a reservation that also could not be filled at location when my phone rang. It was Mikel - he had a suitable vehicle for us and made a point to call me and held it until I could make the hour run to his side of town. I was greeted with a smile, handled with respect and service combined with an explanation/reasoning of the experience of run around that HE put an end to. Not the reservation team that screwed it all up, NOT the regional manager who NEVER even called... but the Branch Manager of location #3 who got passed a disgruntled customer (ME) that had until gotten ZERO service from Enterprise until Mikel stepped up to the plate. Thank you Mikel - and your team at Johns Creek for making it happen and taking the time to care about your customers! We had a great time after days of frustration with everyone else in the business! My family appreciates your continued efforts!

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