Customers consistently praised the friendly, professional, and attentive service provided by the staff, particularly highlighting individuals like Mike, James, and Brian.
Trustworthiness
Many reviews emphasized the honesty and integrity of the service, with customers appreciating that they were not upsold unnecessary services.
Efficiency
The business is noted for its quick service, with many customers reporting fast turnaround times for repairs and maintenance.
Long-term Loyalty
Numerous customers expressed long-term loyalty to the shop, citing positive experiences over many years and a sense of being treated like family.
Mixed Experiences
While most feedback was positive, some customers reported issues with upselling and appointment management, indicating room for improvement in these areas.
RH
Randall Hines
Aug 24, 2025
5.0
Excellent service, dependable, experienced staff, and very fair pricing. I recommend to anyone in the neighborhood!
ME
Mr. Mike Ezzard
Aug 3, 2025
5.0
The guys gave me air for weeks, had a blow out and immediately gave them my business to install 4 new tires on my commercial work truck. 5☆
MJ
Michelle D Joyner
Jul 18, 2025
5.0
Awesome!
RE
Rease Epps
Jul 7, 2025
5.0
The team here at Goodyear - Sugar Hill is great! They’re friendly, reliable, and respectful. While vehicle maintenance can be a bit frustrating at times, my husband and I always have peace of mind knowing that our cars are being taken care of! Thank you Goodyear - Sugar Hill!
LD
Lugh :D
Jun 16, 2025
5.0
So- my car broke down across from these guys. I didn't know they did car repairs, so I called a tow truck. An hour into waiting, some of the employees who work here rolled up and asked if I needed help. I explained the situation. Horrible car noise, no ac, almost out of water, about 90f outside, and while i didnt mention this, i could tell i was headed towards heat stroke. These absolute saints did a DIY tow, figured out what was wrong, and got me an amazing price for a fix and will have it fixed within the day. Thanks to the guys here at Good Year, I avoided a very likely trip to the hospital and will have my car back in tip top shape! I think they all deserve a raise, bonus or something!