AutoZone Auto Parts

Reviews

• BV

  Brandon Valentine

  2 days ago
  1.0
  Terrible customer service from a younger tall African American 6’2 /6’3 height very slim build (low Fade Haircut ) individual, near closing time, who worked the front counter, who had a girl customer at the counter waisting time before we came in, I even gave him a brief time to close the deal with her being that nothing was purchased by her(meaning get the her number for his personal use outside of work). I asked to get a check engine light checked, He says out loud Bruh E dis my last customer, come watch da doe, in a sharp annoyed voice, we get to the car, I get my keys from my driver to open the door, I ask him do you know where the OBD port was. Because prior that with out his knowledge I SENT IT TO ANOTHER AUTO ZONE WITH MY DRIVER AND THEY SAID THEY COULD NT FIND IT!! So what I did was simply show him, and said do you know where it is(being that it was dark an had no doom light on in the car). He says Agitated It in the same place as all the other Honda’s, and moved sharply to start the process, an I said bro if you wanna go home you can go home(Cuz from his tone, and mannerism I knew he didn’t want to do it and was ready to leave ), because being a younger guy, it’s Saturday it meant the world for him to not do his job because he felt entitled to get off work, he aggressively removed hisself out of the door area, then proceeded to open the door to AutoZone with an aggressive nature as if I was the problem for asking for a check engine light to get checked. I was gone shoot the dude a 10 dollar tip, but all of that was destroyed by his negligence, an rude behavior toward a customer that understands being young as well. Never coming back to that location and how we treat our own people is a true Travesty, when it comes to the terms of treating people how we need to treated as a whole, he needs to be reprimanded, an show the right way to handle customers 15 mins before closing.
• DG

  Deontray George

  4 days ago
  5.0
  I bought a battery at the covington Highway store and the guy stated that they didn’t have enough people for him to put in my battery. So I called one store and the guy was the only one in the store. So I googled this location and received helped from Leo M. Very professional, helpful and the installment was very easy.
• BO

  Burak Ozturk

  Dec 21, 2025
  1.0
  I visited this store to exchange brake pads I had purchased by mistake the day before. I had my receipt with me. From the very beginning, the employee’s attitude was unprofessional. Instead of making eye contact or politely calling the next customer, he used hand gestures to signal me over. The short-haired, tall, skinny man was extremely rude and clearly lacks basic customer service skills—or chooses not to use them. I hope management takes action to prevent losing more customers. I will not be returning to this store.
• DT

  Deirdre Terrell

  Dec 19, 2025
  5.0
  Amir, the store manager at AutoZone, provided the absolute best customer service to me while at this location. He was professional, knowledgeable, and took the time to make sure I had exactly what I needed. His calm, respectful approach made the experience very smooth and stress-free. It’s clear he takes pride in his work, and because of him I’ll definitely return to this location. Thank you so much for your help!
• LK

  Latasha Kelley

  Dec 19, 2025
  5.0
  I give this Autozone store location a 5 star review. I was helped by the store manager Amir. He did a great job of providing knowledge regarding my battery and helping install it.

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