AutoZone Auto Parts

4.0
416 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Memorial Dr in Stone Mountain, GA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Stone Mountain, GA or call us at (404) 508-8132.

Details

  • Curbside pickupAvailable

Location

AutoZone Auto Parts
5056 Memorial Dr, Stone Mountain, GA
30083, United States

Hours

Reviews

4.0
416 reviews
5 stars
234
4 stars
73
3 stars
40
2 stars
14
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some employees received praise for being helpful and friendly, while others were reported as rude and unprofessional.

Staff Knowledge

Many customers appreciated the staff's knowledge and willingness to assist with car-related issues, particularly highlighting specific employees like Amin and Mario.

Inventory Issues

Customers expressed frustration with inventory availability, particularly for specific parts, leading to delays and dissatisfaction.

Store Environment

The cleanliness of the store was noted positively by some, but there were complaints about dirty bathrooms and disorganized areas.

Management Concerns

Several reviews mentioned issues with management behavior, including unprofessional conduct and negative attitudes affecting customer experiences.
  • RR
    Rick
    Oct 16, 2025
    3.0
    They didn't have what I was looking for, but they offered to order the part. Service was fast.
  • CL
    Cecilio Loyo
    Sep 11, 2025
    5.0
    Excelente tienda. Variedad de productos e inventario total
  • DB
    Desale Beyne
    Aug 20, 2025
    4.0
    Good place to pick up automotive parts, but service isn't as good as it used to be.
  • NA
    Nardos Areru
    Aug 12, 2025
    5.0
    I had a great experience at AutoZone thanks to Mario! He went above and beyond by offering to change my light for me right away. Super friendly, professional, and helpful—made the whole process quick and stress-free. Thank you, Mario!
  • MA
    Mohamed Ahemd
    Jul 23, 2025
    1.0
    Today I visited your AutoZone store to ask for a battery. While I was at the counter an employee named Nicole began yelling at her manager who was calmly and politely trying to de-escalate the situation. As a customer I felt it was appropriate to address her attitude but instead of handling the feedback professionally she began yelling at me as if I were one of her employees. I chose to ignore her behavior and sought assistance from another employee but the entire situation caused a significant delay. I ended up waiting nearly an hour and a half just to get a battery knowing my car was dead because Nicole was upset after I called out her unprofessional conduct. After speaking with other employees it was clear they are frustrated with her behavior as well. One employee even confided that they are afraid of losing their job because of her. It is deeply concerning that staff members feel this way. I want to emphasize that the manager I interacted with was incredibly helpful and did everything possible to resolve the situation. However Nicole behavior toward both customers and staff is unacceptable and needs to be reviewed by headquarters. I respectfully request that this matter be taken seriously as such behavior reflects poorly on the store and affects both customer experience and employee morale.

Frequently Asked Questions About AutoZone Auto Parts

What are the regular business hours of AutoZone Auto Parts at 5056 Memorial Dr, Stone Mountain, GA?

AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM and on Sunday from 8:30 AM to 9:00 PM.

Does this AutoZone location offer in-store pickup and same-day delivery services?

Yes, AutoZone Auto Parts offers in-store pickup, same-day delivery, as well as curbside pickup and in-store shopping options.