Enterprise Rent-A-Car

Reviews

• JP

  Jessie Parker

  Feb 15, 2026
  1.0
  I reserved suv on Feb 6th to attend my father's funeral which was on Feb 14th. My reservation was from Feb 12th, returning the suv on Feb 17th. I did get a phone call from a representative confirming my reservation and informing me that I would receive information to do a check-in online so I could skip the paperwork and save time when I arrive to pick up the suv. I checked-in online the day before pick-up as was instructed for me to do. I thought I was all set to go. On the day of pick up, I received a call about one hour before pick-up from ENTERPRISE, stating the suv had a light on and the dealer had no idea how to repair the suv. He stated he had a comparable, which was a TACOMA. He said that I could rent the TACOMA at the same price. I told him reluctantly okay. After the call I looked at there website and found that the Tacoma is a TRUCK and it was renting CHEAPER than my original suv . I called the representative back and explained that I didn't want the TRUCK and I would try another branch. He explained that he was on the phone looking for with other ENTERPRISE RENTALS and he would call me back in half an hour. I WAITED ONE HOUR 15 MINUTES.. HE NEVER CALLED BACK. I called the national company and CANCELLED THE CONTRACT. I Will NEVER RENT FROM ENTERPRISE SNELLVILLE AGAIN.
• LS

  Larry Small

  Feb 13, 2026
  5.0
  From a small concern on midsize luxury availability to making sure all was awesome. The team came through big time with my rental. Thanks Kayla, Ashley, Q and Rodney for working together to exceed my expectations at pickup.Great job team!!!
• MS

  Marlene Shah

  Feb 5, 2026
  5.0
  Snellville, GA - This was the best experience I have ever had with a car rental. Special shout out to the manager, "Q" and her entire team. This store is so professional, caring, assuring, and efficient! Under Ms. Q's leadership you can see right away how much her team respects her and her leadership. I was extremely impressed by this, her way of making you feel at ease and if any issue came up she assured you she would take care of it, and she not only kept her word, she followed up with her team to ensure a positive outcome. She should be commended for her professionalism and leadership. Job well done!
• VS

  Vernon shaw

  Jan 30, 2026
  1.0
  This location was a bit crowded today, which I understand can happen. However, as the line continued to grow longer and longer, the manager, Kayla, remained seated in a small office with no communication or urgency to assist customers. Kayla looked as if she was disgusted I was there. When Kayla finally came out to help, her attitude was poor and unprofessional. For years I have been a customer here but the upkeep of the building has declined right along with the quality of the staff. Because of this incident with Kayla—and the fact that my insurance company trusted this location to assist me during an already stressful situation—I will never do business with Enterprise again. Overall, the customer service experience was very disappointing.
• AP

  A Gregory, PMP

  Jan 15, 2026
  5.0
  I consistently have an excellent experience with Enterprise Car Rental, and I especially want to recognize Q. She helps me every single time and always makes sure my rental is ready when I arrive, so I never have to wait long. Her customer service is truly exceptional — professional, friendly, and efficient. We use Enterprise frequently for my business, and we’ve never had an issue. I also really appreciate the courtesy calls after returning the rentals — that extra touch goes a long way and shows how much they value their customers. Because of service like this, Enterprise is always our first choice. Highly recommend!

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