Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Centerville Hwy in Snellville, GA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Snellville, GA or call us at (770) 972-9060.
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for rudeness and lack of assistance.
Staff Knowledge
Several reviews highlighted knowledgeable staff who provided valuable assistance, but there were also complaints about employees being uninformed or dismissive.
Product Quality
Customers expressed dissatisfaction with certain products, particularly batteries and alternators, citing issues with defects and poor performance.
Store Experience
The store environment received positive remarks for cleanliness and organization, but some customers reported long wait times and inadequate staffing during busy periods.
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Stanley Johnson
Feb 12, 2026
2.0
Returned a battery I never used the yt guy start cussing and making every excuse not to take it back including pulling out a tester I'm like this dude lol then gonna have the nerve to say it don't work... Im thinking what the hell is dude problem luckily his coworker new it was defective again never used it but I thought he was tripping
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Darth Vader
Dec 15, 2025
5.0
Anita and Roxy are AMAZING!!! My battery was dead, so they replaced it, but the new battery did not want to work either. They worked tirelessly to make sure that I had a battery that worked and that everything was connected correctly. I am so thankful for them, for the hard work and kindness that they provided, and for the way they did not stop until everything was right. What an amazing team!!
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Vante Portundo
Dec 10, 2025
5.0
Great service and helpful
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Bura Marshall
Dec 3, 2025
5.0
I went in to get battery checked out and was taken care by Jim. Jim is a real asset to the company! He went above and beyond to get me taken care of. His personality along with his excellent customer service makes him a pleasure to work with! I highly recommend going to this location if the rest of the staff has the same attitude as Jim. Thanks for the excellent service sir!
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Otoniel Lainez
Nov 11, 2025
1.0
Worst customer service ever. I was looking for help with a worker i believe his name is Jonathan. I said excuse me i have 1 question he cut me off mid sentence and said "wait" in a rude way and just left. We were left standing there and he never came back . I know he was busy at the time but there is ways to say things we understand he cannot do a lot of things at once , but the way you approach people is very important I heard him being kind and gentle to the rest of the people we shouldn't be the exception.