Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Centerville Hwy in Snellville, GA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Snellville, GA or call us at (770) 972-9060.
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of assistance.
Staff Knowledge
Several customers noted that staff were knowledgeable and helpful, particularly in diagnosing issues and providing solutions.
Product Availability
Customers appreciated the availability of parts and products, with some noting that this location had better stock than others.
Cleanliness and Efficiency
The store was generally described as clean and efficient, with quick service reported by many customers.
Negative Experiences
A number of reviews highlighted negative experiences, particularly regarding rude staff and poor customer service in specific instances.
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Otoniel Lainez
Nov 11, 2025
1.0
Worst customer service ever. I was looking for help with a worker i believe his name is Jonathan. I said excuse me i have 1 question he cut me off mid sentence and said "wait" in a rude way and just left. We were left standing there and he never came back . I know he was busy at the time but there is ways to say things we understand he cannot do a lot of things at once , but the way you approach people is very important I heard him being kind and gentle to the rest of the people we shouldn't be the exception.
TT
Thomas Taylor
Nov 7, 2025
5.0
Good service
PS
Paul Smith
Nov 1, 2025
5.0
Lady Roxy, quite a lady, clever, efficient, very helpful with all car parts, she will find you the best and cheapest, Thank you Miss Roxy ! Her male partner Jonathon he's good too ! I can recommend this place Try it Out save $$$
BM
Brianna M
Oct 30, 2025
5.0
I wish I could leave more than five stars. I came in a few weeks ago for new headlight bulb replacements. Faith did a great job helping us install and teaching us how to replace them in the future. This location is much better than the one on South Deshong.
PH
P Huff
Oct 8, 2025
2.0
Got there 15 minutes till closing. Really just wanted a diagnostic done. The i guess lady manager comes out, after the nice worker had completed rhe diagnostics and proclaims matter of factly "we arent doing any battery replacements"!!
First, you dont know what i need. Secondly, if a customer is in need and made it in your door before you locked the door at 8:57pm, then where is the customer service. A battery replacement takes less than 5 minutes. If you know what your doing.
I work with the public too, i get people who walk in at the last minute wanting to shop like its 2 in the afternoon. So do you throw people out at 8:56 if they havent found what tbey need.
Go to O'Reily