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Advance Auto Parts

4.2
(195 reviews)

Business Details

840 Franklin Springs St, Royston, GA
30662, United States
(706) 245-6785
https://stores.advanceautoparts.com/ga/royston/840-franklin-springs-st

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 840 Franklin Springs St in Royston offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
840 Franklin Springs St, Royston, GA
30662, United States

Hours

Reviews

4.2
195 reviews
5 stars
111
4 stars
43
3 stars
19
2 stars
6
1 star
16

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Ernie received numerous positive mentions for his helpfulness and knowledge, while other staff members were criticized for lack of competence and professionalism.

Customer Service

Customers appreciated the friendly and helpful service, although some reported negative experiences with specific employees.

Product Availability

There were complaints about items being out of stock and issues with ordering parts, but many customers noted that the store typically has what they need.

Store Environment

The store was described as clean and well-stocked, but some customers expressed concerns about staff behavior and professionalism.
  • RE
    Rhamona Esquivel
    6 days ago
    5.0
    The guy was super helpful and I got what I needed.
  • LM
    Layden Mount
    Jan 21, 2026
    5.0
    Dallas was so nice, I had good help from the team. Would shop there again.
  • KH
    Kristina H
    Dec 30, 2025
    5.0
    Staff was helpful and answered my questions.
  • BK
    Bowser Kart
    Oct 29, 2025
    1.0
    HIRE ERNIE BACK AND I WILL CONTINUE TO COME HERE! And I'll update my rating to a five stars if you bring Ernie back. Until then I will not ever come back to advanced Auto. Because once Ernie left, everything has went to complete crap. Anytime I went there while he worked there, he made sure to make good and darn well that I was taking care of and was making the right decision on the part I bought and also that any questions I had he would explain to the absolute most detailed that I needed in order to make the correct purchase. He was the best employee that this particular advance Auto has ever had in my 10+ years of living here and buying from you guys. He helped me out so much and felt like a friend I had that was there to help and I feel like that's what a good part store needs to be a good parts store. Ever since he left the staff has gone to complete garbage, like terrible.. *Real Life Example*: I came in to get my battery checked and the new bigger chunky younger guy that's there now hooked the battery cables on the battery checker up backwards, and I had to personally tell him" hey you hooked those up backwards bud" and I was so furious about that but I didn't let it show because he is just a kid but still.. a parts store person should know how to hook up battery cables... Also plus anytime I come in there the staff is just constantly conversating about personal life issues and situations that they're having and going through at that particular time and I hear a lot of cussing that I personally don't care to hear anything about and I'm not offended or anything but the next guy might be or the next family that comes in might be offended about the in-depth personal issues that they're talking about. Long story short advance Auto parts needs to fire the people that are freshly out of high school that don't know anything that they're talking about and 100% need to hire back Ernie.
  • HH
    Hyp3rTadp0le
    Oct 15, 2025
    1.0
    the idiot dustin at the counter accused me and my buddy of stealing after i left my wallet in the truck then started interrogating us. O’reily just gained a new loyal customer

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*

Brand Certified Facts from Advance Auto Parts

Advance Auto Parts partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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