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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.2
(451 reviews)

Business Details

10889 Alpharetta Hwy, Roswell, GA
30076, United States
(770) 992-8500

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Roswell, GA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Alpharetta Highway location today.

Location

Enterprise Rent-A-Car
10889 Alpharetta Hwy, Roswell, GA
30076, United States

Hours

Reviews

4.2
451 reviews
5 stars
318
4 stars
47
3 stars
20
2 stars
6
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional service, highlighting individuals like Deion, Joshua, and Melissa for their professionalism and helpfulness.

Reservation Issues

Several reviews mentioned problems with fulfilling reservations, including customers being stranded or receiving different vehicles than expected.

Cleanliness and Vehicle Quality

Customers generally reported satisfaction with the cleanliness and quality of the vehicles, although some noted issues with smoke odors in certain cars.

Efficiency

Many customers appreciated the quick and efficient service during the rental process, with several noting fast check-in and check-out experiences.

Communication Problems

A few reviews pointed out issues with communication, including misinformation and long wait times for phone responses.
  • KB
    King Of good times Buonji bwoy
    1 day ago
    5.0
    Best customer service well arranged amd they offer breakfast if you are there early by 0800 to pick the vehicle 😀
  • RG
    rebecca gordon
    1 day ago
    4.0
    Great customer service. They got me in and out within 15 mins into a car I ended up loving! Super happy with their employees ! Will come back to this location!!!
  • NR
    N***** “TheStarGirl” R*****
    6 days ago
    5.0
    I’ve rented several cars from Enterprise Rental-A-Car, and every experience has been absolutely amazing. The customer service is consistently professional, friendly, and efficient. The staff always goes above and beyond to make the process smooth and stress-free. The vehicles were clean, well-maintained, and ready on time. I truly appreciate how easy the pickup and return process is - it makes a big difference when you’re busy. I highly recommend Enterprise to anyone looking for reliable service and quality vehicles. I will definitely be coming back!!! I am a very satisfied customer!!! Thank you, Nina Rose.
  • CJ
    China Johnson
    Feb 15, 2026
    5.0
    I had a great experience. Joshua Morrow was excellent at his job and explaining everything to me. He was very professional. I would recommend this location.
  • JJ
    Jubin Jeal
    Feb 9, 2026
    1.0
    Rude, Arrogant, and Completely Unprofessional Staff. This location is an absolute joke, and the staff is the main reason. I’ve never dealt with someone so rude, arrogant, and openly disrespectful in a customer-facing role. From the moment I walked in, I was treated like an inconvenience instead of a paying customer. The receptionist had a terrible attitude, spoke in a condescending tone, rolled their eyes, and acted like answering basic questions was some huge burden. No professionalism and no courtesy.On top of the awful behavior, my reservation meant nothing. Instead of offering solutions, the receptionist dismissed my concerns and basically implied “take it or leave it.” No apology, no effort, just arrogance and indifference. I don’t care how busy you are — there is absolutely no excuse for treating customers this way. This person should not be working in customer service, period.This was a humiliating, frustrating experience and a complete waste of my time. I will never rent from this Enterprise again, and I strongly warn others: avoid this location unless you enjoy being disrespected.

Brand Certified Facts from Enterprise Rent-A-Car

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