Susan was top tier, friendly, and amazing. Her attention to details was spot on. There needs to be more Susan’s in the world.
SCAM???? BE CAREFUL!!!!
You may be enrolled to a membership WITHOUT your approval or consent. They did it to us, at this location in Roswell. Now trying to cancel it, which is a big ordeal.
I just looked at the BBB website, and they are not BBB accredited, and have an "F" Rating. We will report them at the BBB as well.
So sad. No business ethics?
TF
Terry Frank
Dec 29, 2025
Experienced the same issue as other customers below have mentioned. Used my corporate credit card to get my company car washed. My card is now being charged $24 per month, which has been reported as fraud. I told them when I pulled up to the gate I wanted a one time wash because it was a company car. Why are they driving customers away by doing this? Check your credit card statements everybody!
When this car wash opened and we bought a membership, I was told by the manager who was selling them that our second car would always be free. Specifically, they told me I had unlimited washes for unlimited cars. So ever since then I’ve been taking my second vehicle and I explained that to them every time I go there and they allow us to use it. Today they’ve decided to change their mind and “change the policy“ and they won’t allow the second vehicle for free anymore. So basically they lied to us when we bought the membership because I know they never changed their policy. In fact, the lady that was working there told me that the ownership of the car wash changed “around two months ago“. I don’t believe that either
I had an amazing experience at Take 5 Car Wash in Roswell on Alpharetta Highway! From start to finish, the service was fast, smooth, and top-tier. The wash itself left my car spotless and shining, but the real highlight of my visit was the customer service.
I want to give a major shoutout to Susan — she is truly a gem! Her professionalism, friendliness, and attention to detail made my visit exceptional. Susan greeted me with a warm smile, explained everything clearly, and went above and beyond to make sure I was taken care of. Her courtesy and genuine kindness are the reason I’ll keep coming back.
Thank you, Susan, for making the experience outstanding. If you’re in the area and want a great wash with even better customer service, this is the place to go! 🚗✨