Gerber Collision & Glass

Reviews

• HP

  Himanshi Patel

  Apr 24, 2026
  1.0
  This has been one of the most frustrating service experiences I’ve ever had, especially because I chose this shop based on a prior positive experience with Joe Hudson’s Collision Center/ Gerber Collison I went out of my way to bring my car here—I could have had it repaired in Atlanta, but instead I drove four hours because I trusted this company. Unfortunately, this experience has completely changed my opinion. Before even getting to this location, I visited another Joe Hudson’s location in Statesboro, where I was told my car was “not drivable” and “not repairable,” despite the fact that I had just driven it four hours. I also felt like my concerns weren’t being listened to at all. At this location, things didn’t improve. My car has now been in the shop for over a month, largely due to them ordering the wrong part, which caused avoidable delays with little accountability. On top of that, I was given multiple pickup dates, and every single one was pushed back. Not once did anyone proactively reach out to provide updates—I had to call every time just to find out what was going on. Being left in the dark for weeks about your own vehicle is unacceptable. There was also a major lack of communication regarding my vehicle’s location. I showed up to the Pooler location expecting to pick up my car, only to find out it was in the process of being sent back to Statesboro—something that was never communicated to me beforehand. When I questioned it, I was told this is something they “usually do,” in a rude tone but no one ever informed me.That kind of assumption without communicating with the customer is completely unacceptable. Because of these delays, I’ve had to extend my rental beyond the covered period and pay out of pocket, which should not happen when the delay was caused by the shop. There is no sense of urgency, no clear communication, and no respect for the customer’s time or money. The one positive in this experience was Ms. Brenda at the front desk. She was kind, professional, and made me feel comfortable during a very frustrating process. I truly appreciate her. Overall, it’s extremely disappointing to go from trusting this company enough to drive hours for service to having this kind of experience across multiple locations. I would not recommend this location.
• KL

  karen lakanen

  Apr 20, 2026
  5.0
  Detailed explanation of repairs. Great. Communication excellent. Had car accident they repaired.
• AA

  Aminullah Ansari

  Apr 16, 2026
  1.0
  One of the worst of all time. They took 45 days to just fix my Toyota Camry bumper. They were keep making excuses about the part and short on staff. NEVER EVER take your car at this place.
• JG

  Jeff G

  Jan 15, 2026
  5.0
  This place is great. Nicole was awesome
• CH

  Carmen Howell

  Jan 6, 2026
  1.0
  I had scratches on my car from vandalism, and I brought it to the shop to be fixed. Have used Joe Hudson before, but I've never gone to this location on Abercorn and I will never use it again and recommend that no one else does. . The day I came to pick it up I saw a new scratch in the fresh paint. I pointed it out to the gentleman that was walking me around my car, but they did not honor that. After a few days, I noticed that a strip on the top of my roof was flapping up and down and a substance on the window that I could not get off. I took it back to them. He was able to remove sticky substance from the window. They did admit to popping the bracket. He told me he would have to order a piece. After several weeks of not hearing from him, I returned to the shop then I was told it was on back order .This was in July -August 2025 . I still have not heard anything yet concerning the piece for my car and it is now Jan 2026

Frequently Asked Questions About Gerber Collision & Glass