Goodyear Auto Service

Reviews

• EI

  Emil ISGENDERLI

  2 days ago
  5.0
  The tire installation service for my Amazon order was smooth and amazing. Thank you! I’ll be back for maintenance next time
• KW

  Keam Williams

  Feb 7, 2026
  5.0
  Great customer service, quick and easily accessible, Highly recommend!!
• AA

  Andrea

  Jan 28, 2026
  5.0
  Giovanna was extremely helpful at the front desk with helping me decide on the best service for my Lexus!
• VS

  Valerie S

  Jan 18, 2026
  2.0
  **company keeps giving stock response to customers on here to make it look like they care. If they did, they'd be the ones reaching out by phone to make it right, rather than putting it on the unhappy customer to do so. If Goodyear really cares to make it right, you've got my number** I feel hustled. Made an appointment last week for brakes & rotors because I knew it was about that time. Service advisor called me back to let me know the service was not necessary, that I still had "plenty of wear" left on them - which was surprising but, I trusted him. He did recommend an alignment and rear diff services. I gave the 'ok' to go ahead even though I didn't have any concerns with my alignment since I hadn't had either done in some time. Asked them to do an oil change while they're at it. Following week I take my first long drive on the highway and notice truck is now pulling to the left so I called them back to ask if they can look at it again. Took it in this morning and they call me back saying I NEED NEW BRAKES & ROTORS. They also said alignment looks good but that my tires are "old" and "at the wear bar". My tires were manufactured in '22. Had them put on the truck in '24 at 57k by Costco. The truck is at 92k now and the tires are in good shape. NOT near the wear bars yet. I get them rotated and balanced regularly. There is no sign of rot or cracking. Discussed all this with the ladies at the front and they just kept telling me what the tech measured my brakes at this morning. They pulled up my previous service summary and noted there was a discrepancy but just kept saying I could "get the brake service done today"...not acknowledging how sheisty it all sounded and how inconvenient this all has been (wanting me to pay a second round of shop fees when I could have had it all done at the original appointment; trying to pawn off new tires on someone who has good tires; having to take time out of my life for multiple appointments, etc). Didn't offer any kind of discount or apology or anything. Needless to say, I just asked for my truck back. Will not return, will not recommend.
• CK

  Chris Kicklighter

  Jan 15, 2026
  1.0
  ****I have an update at the bottom of this review after corporate responded to the review***** I had an appointment on1/15 I got there at 10:30am for an oil change, tire balance, and to check my battery. when I got there they gave me a quote of an hour 1/2 to 2 hour time frame, (it took 3 hours) and approx. $162 if battery was fine. I walked to the store to get some coffee and when I got back I was told by the person with me that the battery was fine and didn't need to be replaced. upon completion of service the amount increased by approx. 125.00. I asked why and the lady said it was because of the alignment. I said what alignment? apparently the guy working on my car asked the person that was with me if he should go with it, he said yes because he thought it was included in the price. I spent more money than I wanted because my alignment was covered under a warranty when I bought the tires. They need to ask the OWNER of the vehicle they are working on for add ons not people that DO NOT OWN the vehicle. goodyear use to be my go to mechanics for the last 3 years I guess i am looking for another mechanic for future use. to sum it up I was charged more than I thought and it took them an hour longer to do the work. oh and for the inconvenience they took 20.00 off. SAD...... UPDATE: I called the number after I got a response was told I would be receiving a phone call from the store to make it right and if i didn't to email customer service and advise them that I never received a call. I did and have not heard from them again. So corporate does not take customer service seriously

Frequently Asked Questions About Goodyear Auto Service