Goodyear Auto Service

Reviews

• SM

  Shavonne Matulevich

  Dec 11, 2025
  2.0
  I appreciated being able to use the restroom when I arrived for my appointment but here's what I didn't appreciate. 1. When my order was being put in for my appointment, I didn't want there to be a discrepancy in the price so I said, "Do you need to see this?" She asked what it was and I said the price breakdown for the good oil change. Adrienne said, "You're getting the good oil change package?" I told her that's what I could afford and would get a different oil change later. She proceeded to tell me if I got the good oil change, I wouldn't be able to change. I stood there thinking if a customer COULDN'T change their mind about what oil change they want, WHY have different tiers? I then said, "So if I get the good oil change, I can never change?" Then here came the upsell (I wasn't being taken for a ride, I like to test where a person's INTEGRITY boundary is to see what they are willing to say to make a sale, "If you get the better oil change you get $10 off." I SAID, "So it'll be around $60 something?" She said, "Yes." Okay go with that... the can never change oil changes didn't sit well with me so while I waited, did some research, yeah NOT true. When it was time to check out, I asked if I would get a colorful printout of where my alignment was to where it was fixed to, since the alignment was free. She said "He couldn't do it because the tire is cross threaded and he didn't want to break it and we don't have a mechanic in today if he breaks something trying to get to the tire." I asked what cross threaded meant, she paused and then said, "You know how you have a lugnut on your tire?" I said yes, she said, "It's cross threaded." That didn't explain what it meant, sure I looked it up after I checked out but just say you can't explain it if you can't explain it. 2. When I saw the price on the keypad I paused because it said $76.40. I asked "Does that include the $10 off?" She said it did and I said "How can it be?" She had me hit the red X to cancel the transaction. THEN she says, "Oh that price is for the first 5 gallons of oil, your car need more than 5 so there was an extra $8.99 charged." Now why wasn't I told that anything over 5 gallons would incur an extra cost? I even asked, "Where was that in the fine print?" Went right over her head. 3. When I got back into my car the lugnut remover was in the center of my car and when I opened my glove compartment it was a mess. Not one to ever miss the chance to hopefully help someone improve on their customer service so another customer isn't treated the same way, I went back inside and asked Adrienne who the technician was that worked on my car. She asked what was wrong and I told her my glove compartment was a mess and the lugnut remover was just sitting in my middle console. She said the techs leave it there so they're not going back through the glove compartment. Um, they had to go through it to get it out, why not put it back? The envelope I keep all my car maintenance work orders in was bent and facing up and my daughter's wallet and other things were a mess. She called the technician (as listed on my invoice) Jean (John) Balach to come talk to me and the first thing she says is, "She's angry because her glove compartment was left a mess." I wasn't angry, I didn't go back inside yelling, shouting or cussing at the kid. I was irritated because whatever happened to leave things better than you found them? Treat people's property with respect? After being told why he had been asked to speak with me, he looked confused and nonchalant going so far as to say, "The stuff was pretty much like that." I told him "Bless your heart, no it wasn't because I have OCD about how I leave things in my car and the white envelope (car maintenance folder) is always turned on it's side not sticking up and bent." I told him I was trying to be respectful but didn't appreciate my things being left as they had been. I did shake his hand but didn't feel they understood why I was irritated, and like I previously said, I don't want other customers to have the same experience.
• AG

  Adrian Gibson

  Dec 7, 2025
  5.0
  Adrian was very professional helpful. Service was quick. It's always clean as well when I come in. Definitely would recommend
• JM

  Jesse Morgan

  Nov 20, 2025
  5.0
  Wow Adrian is so awesome and pretty
• CC

  Cliff

  Nov 13, 2025
  5.0
  Great and clean location..any car service need this location is recommended
• KS

  Kianna Smith

  Nov 6, 2025
  5.0
  Staff is very nice! Everyone here very helpful and knowledgeable. They make sure to let you know when they are special. Plus make sure to communicate about the process of your vehicle. If you are like me and only have one car then it makes your day run alot smoother.Definitely recommend giving them a try when you need things worked on your vehicle.

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