Enterprise Rent-A-Car

Reviews

• RC

  Richard Conwill

  6 days ago
  5.0
  Friendly and professional
• HH

  Herb

  Feb 24, 2026
  2.0
  My recent experience with Enterprise Rent-A-Car in Peachtree City was extremely disappointing and fell well below expectations. I called promptly at 8:00 a.m. to schedule a pickup and remained on hold for approximately 30 minutes, being placed on hold multiple times. When I finally reached someone, I was asked for my last name and then placed on hold again while my reservation was verified. After another 15 minutes, I was told the branch was short-staffed and that someone would call me within 20 minutes to arrange a driver. That call never came. After waiting 45 minutes with no follow-up, I arranged for an Uber and went to the location myself. When I arrived—an hour and a half after my initial call—I was not greeted or acknowledged and waited an additional 15 minutes before receiving assistance. The representative who helped me mentioned she had been “about to call” to schedule a driver, despite previously committing to a 20-minute follow-up. The lack of communication and accountability was frustrating and unprofessional. Although I had reserved a full-size vehicle, I was provided with a Toyota RAV4 instead. More concerning was the vehicle’s condition. The interior was visibly dirty, including debris in the center console, residue on the dashboard, and what appeared to be dried splatter on the steering wheel. It was clear the vehicle had not been properly cleaned or inspected prior to being rented out, which is unacceptable. This location is obviously understaffed and appears to lack adequate management oversight and training on how to properly handle customer service situations. The overall experience gave the impression that the branch is primarily focused on insurance replacement rentals for accident claims rather than providing a smooth, professional experience for frequent or business travelers. Overall, the combination of poor communication, extended wait times, improper vehicle assignment, and lack of cleanliness reflects a need for stronger management attention and operational improvements. In the future, I will avoid this location and choose an alternative branch, even if it requires traveling to the Atlanta airport.
• AM

  Andrea Magan

  Feb 24, 2026
  5.0
  Always super easy. I'd never rent a car anywhere else
• BC

  Brendan Croft

  Feb 18, 2026
  5.0
  Michael was amazing! Made my process smooth and easy. Very good customer service! I’ll be back for future rentals!
• JH

  Jeffrey Hack

  Feb 1, 2026
  1.0
  Not sure who’s managing that place but they need to teach the workers proper customer service. The guy is calling me out of my name when I’m calling him to ask him about a rental then he starts mocking me and reports me for misconduct teach your employees to be professional people don’t. like it when it’s done back to them, Avis has better rates

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