Enterprise Rent-A-Car

Reviews

• EF

  Ecofhi “Brittbrittb1” Friendly

  5 days ago
  5.0
  I received the best customer service at the peachtree city location so I would definitely recommend this location. Stay away from the Fayetteville location !
• MH

  Mj Hallmon

  Jan 4, 2026
  5.0
  Prompt, courteous and competent service
• PT

  PTC Traveler

  Jan 2, 2026
  1.0
  Good evening, I am writing to express my disappointment and frustration regarding a situation related to my rental. I am dissatisfied with the customer service I have received so far, as well as the vehicle I was assigned. Before I begin explaining the situation, I would like to mention that all the individuals I have spoken with, in person and on the phone, have been pleasant and professional. I was issued a Hyundai Tucson at the Peachtree City, GA, location for RA# XXXXX. This rental is an insurance claim due to an accident. When I received the vehicle, I noticed minor windshield damage (likely from a rock) and smears and streaks on the windows. In addition, the console area was dirty with crumbs and even an old press-on nail. The cleanliness of this rental was slightly disappointing, but we chose to keep it, regardless. We used the vehicle for a week and realized we would need it for a trip that would take over six hours of driving. During the first week, I also had to have surgery, which has made sitting for extended periods rather uncomfortable. I decided that I needed something a little bigger and more comfortable for the trip. I reached out to the Peachtree City, GA, office to explore my options. I was willing to pay the difference between what my insurance covers and the total cost. I was pretty surprised when the representative told me it would be over $100/day after insurance, and informed me that the vehicle class I was interested in, Midsize Luxury SUV, was approximately $200/day without insurance. I knew that was inaccurate because I had already priced the rental for the days of my trip, Dec. 30-Jan. 2, and the total was just over $400. I declined the upgrade and reluctantly made a second reservation for my trip. The confirmation number for that reservation was XXXXXXXX, and it was to be picked up at the Peachtree City location. This was for a “Mercedes GLE, BMW X5, or Similar.” I was scheduled to pick up that reservation on Monday, December 30, at 5:30 p.m. I received a call at 4:10 p.m. that afternoon stating that the branch did not have a vehicle of that class, and the luxury SUVs are not usually available in Peachtree City. This was just over an hour before I was to pick up the vehicle. The representative encouraged me to check with the Atlanta Airport location if I needed a vehicle in that class. I immediately called Enterprise Reservations and explained my situation. The wonderful individual I spoke with was extremely helpful, and even called other branches in my area to attempt to rectify the problem. Unfortunately, she was unable to locate a vehicle. She informed me she was contacting the district manager to elevate the issue, and that I should hear from the manager or another branch soon. Yet, over 36 hours later, I have not heard anything from the district manager, the branch, or Enterprise Customer Service. We made the six-plus hour drive today in the Tuscon, quite uncomfortably I might add for someone who had abdominal surgery less than a week ago. To make matters worse, the forward collision-avoidance assist started malfunctioning during the drive today, which is somewhat unsettling. I have attached a picture of the dash indicator for reference. I am now in New Orleans, LA, with a vehicle that I am not sure is safe to drive. To say that I am disappointed with the rental and overall experience is quite the understatement. I hope this message reaches the appropriate individuals and is addressed appropriately. I am at a loss about what to expect moving forward, as I have not received a response from management yet. I generally do not leave negative reviews online, and I prefer to contact the company to afford them the opportunity to rectify the situation in an acceptable manner. I genuinely appreciate you taking the time to read my message, and I look forward to your response. Happy New Year! Sincerely,
• AB

  allstarz bkwins

  Dec 22, 2025
  5.0
  AMAZING SERVICE WHEN I RENTED AT THIS LOCATION, THE STAFF WAS SECOND TO NONE!
• NT

  Neetha Thampi

  Dec 16, 2025
  1.0
  Google please allow us to post 0 star! If you want to get a car, go somewhere else. If you want a car that works, please go somewhere else ! The place is so disorganized and the staff has the worst attitude! They NEVER seems to have the right vehicle any given time! Don’t understand why they are even in business!

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