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AutoZone Auto Parts

3.9
(861 reviews)

Business Details

6120 Jimmy Carter Blvd, Norcross, GA
30071, United States
(770) 441-1636

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Norcross #917 in Norcross, GA is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Norcross, GA or call us at (770) 441-1636.

Details

  • Curbside pickupAvailable

Location

AutoZone Auto Parts
6120 Jimmy Carter Blvd, Norcross, GA
30071, United States

Hours

Reviews

3.9
861 reviews
5 stars
457
4 stars
169
3 stars
80
2 stars
32
1 star
123

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised individual staff members for their helpfulness and professionalism, many others reported poor customer service experiences, including rudeness and lack of assistance.

Staff Knowledge

Several reviews highlighted the knowledge and helpfulness of specific employees, particularly Camilo, Roxy, and Daniel, who received commendations for their assistance.

Service Efficiency

Customers expressed frustration with slow service and long wait times, particularly during checkout, indicating a need for improved staffing and efficiency.

Product Availability

Multiple reviews noted issues with product availability and inventory management, leading to customer dissatisfaction when items were out of stock despite being listed as available.
  • MY
    Michael Yarid
    Feb 9, 2026
    5.0
    Go see Camilo. Very helpful and knowledgeable
  • BB
    Big Bussin
    Feb 5, 2026
    1.0
    I was rear ended by their delivery driver on January 23rd 2026, and have had so much trouble getting the company to give me their insurance information and allow me to start a claim. I have called 10 phone numbers I have been given and sent on a wild goose chase that took place the entirety of yesterday to absolutely no avail. I have sustained damages to my vehicle and feel like I'm being gate kept from even opening an insurance claim to have the damages to my vehicle compensated and repaired. Very unfair to the customer that they have to do 110% of the work, have to deal with rude corporate staff, get incorrect information over and over again, and it's starting to feel like AutoZone doesn't actually have Auto Insurance. I don't want to have to go the route of litigation but if I do not receive a call from someone allowing me to begin a claim I will have no choice. You know who this is. Please get in touch with me. I hate that this is what I have to do to have my matter resolved properly. Very unfair to the customer. Also this location does the pick up/hang up the phone thing cuz it took like 7 calls to get someone on the other line to actually pick up and speak to me instead of just hanging it up and hoping I don't call again.
  • LL
    Lisa Love
    Jan 22, 2026
    5.0
    Great service, very honest and helpful
  • DA
    Daniel Amsalu
    Jan 15, 2026
    1.0
    These guys have no understanding of customer service or a spirit of it. The parking lot is gross too. They couldnt even install my windshield wipers properly and they were beyond overpriced. An entire set for $20 AND an extra 10 for their superiors at Mavis to install it. Utterly embarrassing location.
  • AI
    Alana Inman
    Dec 22, 2025
    5.0
    This is one of the best places to take your car too10\10. The store employee Camilo is the best. He helped replace a bub in my car for free of charge. This guy is the best. You guys go and check him out. He is very friendly and professional.

Brand Certified Facts from AutoZone Auto Parts

AutoZone Auto Parts partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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