Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 5695 Buford Hwy in Norcross offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.0
298 reviews
5 stars
163
4 stars
58
3 stars
28
2 stars
7
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and knowledge, others were reported as rude or indifferent.
Staff Knowledge
Many customers appreciated the knowledgeable staff who provided assistance and advice on auto parts.
Service Speed
Several reviews mentioned slow service and long wait times, particularly during busy periods.
Product Availability
Customers noted that the store often had the parts they needed, but there were instances of incorrect items being provided.
Overall Experience
While some customers had excellent experiences, others reported significant dissatisfaction, particularly with specific employees and service quality.
- SBSLUM BEAUTIFULOct 3, 20254.0This is my neighborhood location. I've been coming here for years. The staff is usually quite pleasant & helpful, but not yesterday. Yesterday I walked in and was met by a very rude woman in a beautiful head dress/scarf. I was a bit taken back as she made it a point to let me know that my presence & questions were a nuisance to her while she was at work even though there was only one other person in the store at the time, who had already been helped by another staff member. She made it more than apparent that she didn't want to be there, nor did she want customers coming in bothering her. I ended up just hopping over to the Jimmy Carter location to get what I needed instead & it took less than 5 minutes. Please speak with her to see if she actually wants to be there because her disposition suggests she does not.
- AGAlexander GentleSep 25, 20255.0"I'm blown away by the customer service I received at Advance Auto Store #5381 on Buford Highway in Norcross!(9/25/25) As a 15-year car owner, I've grown accustomed to subpar service at auto parts stores. But the team at this location, particularly Safia B‼️., exceeded my expectations. They were knowledgeable, friendly, and went above and beyond to help me find the right parts. They even showed me clearance deals that saved me a significant amount of money. I'm thrilled to have encountered such exceptional service, and I feel compelled to share my experience. If you're in the area, I highly recommend stopping by and asking for Safia B. You won't regret it! Five stars isn't enough – I'd give them ten stars if I could!"
- DADonald AllenJun 18, 20254.0Went in there to check and charge my battery. People were knowledgeable and friendly
- TSTom SuicaNov 28, 20171.0This was previously a five star review Jose the manager on duty was not allowed to do any price matching whatsoever so I couldn't purchase any product from this location I recommend that you give your manager Jose the power to match prices for your competition. a little bit more about my specific situation yes you left a manager on duty who was instructed by previous managers that he was not allowed to do price matching. I asked him why is this the case he said because previous managers in the past abused the policy however that was not Jose's fault and he was very kind however a little bit about how you can change that is to hire managers that you trust to adjust prices properly and give them permission to do so when customers requested if it is something that you offer what you claim you do but obviously that's not the case . I hope that in the future you will hire managers and give them permission to just prices so that your claims will actually become true.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts at 5695 Buford Hwy offer for car batteries?
They offer free battery testing and free installation with battery purchase, as well as free battery recycling.
Can Advance Auto Parts recycle used motor oil?
Yes, they accept used motor oil for recycling, subject to certain exclusions.
Does Advance Auto Parts install windshield wipers with purchase?
Yes, they provide free windshield wiper installation with purchase. Some restrictions may apply.
What payment options are available at Advance Auto Parts store in Norcross?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
What are the store hours for Advance Auto Parts at 5695 Buford Hwy?
The store is open Monday through Saturday from 7:30 AM to 9:00 PM and Sunday from 8:30 AM to 8:30 PM.
How can I shop quickly at Advance Auto Parts in Norcross?
You can buy online and pick up your order in-store within 30 minutes, with available curbside pickup.
What brands of auto parts does Advance Auto Parts carry?
They stock leading brands including DieHard, FRAM, Carquest, Trico, Valvoline, and Bosch.
Is there free parking available at the Advance Auto Parts store on Buford Hwy?
Yes, there is free parking available for customers.
Which nearby gas stations can I visit along with Advance Auto Parts?
The Chevron Station Norcross and Chevron Food Mart gas stations are nearby, convenient for fueling before or after your visit.
Are there any nearby services for vehicle care close to Advance Auto Parts?
Yes, Peachtree Carwash & Lube and Full Line Auto Care, which offer car wash, oil changes, and automotive repair, are close by for additional vehicle care.
What nearby transportation and roadside assistance options are available near Advance Auto Parts?
Nearby you can find Lucky Chuck Roadside Assistance and Towing for emergency roadside services and transportation needs.