Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 5185 Jimmy Carter Blvd in Norcross offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.0
325 reviews
5 stars
174
4 stars
72
3 stars
34
2 stars
7
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some employees like Camilo and Carlos received praise for their helpfulness, others were reported as rude and unprofessional.
Staff Knowledge
Several customers expressed frustration with staff who lacked knowledge about auto parts, leading to incorrect recommendations.
Store Environment
The store's atmosphere was criticized for being unprofessional, with reports of loud music and employees not attending to customers promptly.
Product Availability
Customers noted issues with product availability and receiving incorrect parts, leading to dissatisfaction.
Positive Experiences
Despite negative feedback, there were numerous positive experiences highlighted, particularly regarding specific employees who went above and beyond to assist customers.
- CACLIPPER HUARANGA ARBOLEDAOct 18, 20255.0Good
- ILIdc lolOct 1, 20251.0This is by far one of the worst Auto Parts stores I’ve ever been to. The only reason I came here in the first place was because it was convenient, but that didn’t last long. The customer service was absolutely disgusting and horrible. The employees are extremely rude, unprofessional, and don’t seem to know anything about cars or auto parts which is ridiculous for a place that’s supposed to specialize in them. On top of that, some of the staff even made inappropriate and offensive remarks that came across as racist. I ended up leaving and going to another auto parts store down the street, and the difference was night and day. They actually helped me, knew what they were doing, and treated me with respect. The truth is, there are multiple auto parts stores just 2–5 minutes away that will give you better customer service and real knowledge so there’s no reason to waste your time here. This location seriously needs to reevaluate who they’re hiring, because right now it feels like they don’t care about customers at all. Save yourself the frustration go anywhere else.
- JSJenniffer StetlerJul 14, 20251.0Came in for car covers and Myra refused to assist me or look items.....instead was busy stuffing her face with a cherries and sucking on her fingers. Being told the manager is to busy.til be rude and
- VRveronica RichardsonJun 14, 20255.0Eric provided Excellent customer service! Thanks for everything Eric, keep up the amazing work!
- EMEd MartinezJun 6, 20251.0I usually don’t write reviews, but I felt compelled to share my experience. If I could give this Advance Auto Parts store zero stars, I would. On Wednesday, May 28th, I visited the store looking for a crankshaft. The first thing I noticed was loud Latin music coming from behind the oil section — it honestly felt more like a party than a place of business. A team member named Mayra began helping me, but she was having difficulty locating the part. She then called for someone named “Carlos,” who appeared to be the one behind the loud music. She called him twice, and when he finally came out, he approached with an attitude and actually yelled at her, saying — and I quote — that he doesn’t respond to anyone in the store and that the part she was looking for wasn’t part of his job. He then went right back to his seat behind the oil shelf, blasting music again. Mayra seemed embarrassed and apologized, but I told her not to worry — I’d just try another store. Honestly, I don’t understand how a location can stay in business with employees like that. I hope this review reaches the right people so that individuals like him aren’t placed in customer-facing roles.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
Where is Advance Auto Parts located in Norcross?
Advance Auto Parts is located at 5185 Jimmy Carter Blvd, Norcross, GA 30093.
What are the store hours for Advance Auto Parts at 5185 Jimmy Carter Blvd?
The store is open Monday to Saturday from 7:30 AM to 9:00 PM and Sunday from 8:30 AM to 8:30 PM.
Does Advance Auto Parts offer free battery installation?
Yes, free battery installation is available with purchase at most locations, including the Norcross store. Exclusions may apply.
Can Advance Auto Parts recycle used motor oil and batteries?
Yes, they recycle used motor oil and batteries for free. Exclusions may apply.
Does Advance Auto Parts install windshield wipers?
Yes, they offer free installation of windshield wipers with purchase. Exclusions may apply.
Is curbside pickup available at the Norcross Advance Auto Parts store?
Yes, curbside pickup service is available at this location for customer convenience.
What payment methods does Advance Auto Parts accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Are there any nearby automotive services or auto part stores near Advance Auto Parts in Norcross?
Yes, nearby is another Advance Auto Parts store and Unique Group Auto Sales, LLC, which is a car dealer and automotive parts provider. Customers can visit these locations for additional automotive needs.
What nearby services can I find near Advance Auto Parts in Norcross?
Nearby you can find Centro Prenatal de Georgia for obstetric and prenatal care, Santa Cruz Financial Services for financial advising, and ATL Insurance for auto insurance needs. These services may complement your trip to Advance Auto Parts for vehicle maintenance.
Are there places to eat or relax near the Advance Auto Parts store in Norcross?
Yes, nearby options include Papa John's Pizza for quick meals and Noir Salon Suites Norcross or Glow Up Essenčials Beauty Studio for beauty and spa services. These are great spots to visit before or after your auto parts shopping.