Gerber Collision & Glass

Reviews

• SC

  sherroid chambliss

  Nov 13, 2025
  1.0
  Dont take you car here there are plenty of better collision shops Randi is the worst. she has a terrible snobby dry attitude for no reason
• MM

  Michael Miles

  Aug 19, 2025
  5.0
  They do good work got my car back to me fast
• CC

  Cynthia Cornog

  Aug 14, 2025
  5.0
  Unfortunately, we have had to bring a number of vehicles to be repaired. Fortunately, each time Randi, Alan and the team ALWAYS go above and beyond to ensure we have a great experience. I have found them to be reliable and responsive.
• KT

  Kelvin Tanner

  Jul 1, 2025
  1.0
  Both Jamie and Randi could extremely improve on their customer service skills. As a first-time customer, I was very displeased with my experience. As a receptionist (Jamie), it is imperative to have a positive attitude to customers and not blow off their questions. My experience started off sour with my appointment for an estimate. This office told my insurance adjuster that I was a no-show, when in fact my scheduled appointment date had not passed. When I called to rectify, Jamie acted as if they didn’t tell the adjuster, and didn’t offer any apologies for the mix-up. In every conversation with Randi, she was rude and condescending. It is important to have effective communication in roles like hers, yet she acted as if I was supposed to know the process like an industry veteran. I felt like I was inconveniencing her, when I only had general questions as a first-time customer. I only came to this location because the insurance company (Alfa) of the person who rear-ended me recommended them. I will not be getting my car serviced here and do not wish to ever set foot in this location again.
• CS

  Catie Scott

  Mar 6, 2025
  5.0
  This is my second time coming to this location and it’s been nothing but amazing. They communicate really well with the steps on your car being repaired. They even arranged enterprise to come get me so I could get my rental car.

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