Mavis Tires & Brakes

Reviews

• AF

  Adeoye Famodun

  1 day ago
  5.0
  Scott was excellent. Helped me sort out my issue quickly and has excellent customer service.
• SS

  Sav

  3 days ago
  5.0
  Chance and Daniel were so helpful and amazing! Very Knowledgeable and I was in and out in no time. Thank you guys!!!
• CE

  Charlene Ellis

  3 days ago
  5.0
  I went to Mavis Tires & Brakes on Dallas Hwy. Marvin greeted me and asked how how he could help. I told him I needed some air in my tires(tire indicator was on) he had a very nice young man put air in my tires. I left the store, however the low tire pressure indicator light remained on. I called the store and Marvin said to bring it back so we can check it out. He helped me to determine that all was well and showed me how to turn off the tire indicator. Marvin has excellent customer service. I had a tire replaced there about a month ago and all the men there are customer driven. Check them out ya'll. Martin thanks for your kindness, he's pleased!
• JP

  james p

  Mar 30, 2026
  1.0
  Horrible experience at this business. I made an appointment to get 4 new tires on my SUV. The SUV is only two years old. I made the credit card deposit and then took my vehicle in at the appointment time. The manager Chance told me he would call me that afternoon when the vehicle was ready. At 7pm I noticed I had not received a call and called the store but no one answered. The next morning I received a call the vehicle was ready. When I picked it up it was parked way in the back of the parking lot and not out front. I opened the vehicle and immediately noticed the drivers seat was in full recline position like someone had slept in the car. I then drive off and immediately noticed the vehicle is swerving badly and the steering wheel is not lined up. I take it straight back to the store. They say, “oh we did not do something we need to do. Hold tight and we will correct that”. I wait for a little over an hour. They then say your vehicle is good and ready to go. We even test drove it for you. I get in the car and start driving home. The vehicle is still swerving and just does not feel safe. I park the vehicle and get out to look at it. I notice then Im missing a lug nut on the front left tire. (Picture below). I also notice the rear wheels are completely bent in and don’t look straight at all. (Picture below). I call Chance back and he says bring it back. I was skeptical to drive without the lug nut but took it back. They keep the car for several more hours and I speak with Chance again. He said, “we have done everything we can and it’s still not corrected”. He said, “I just drove it and I see exactly what you’re saying”. I told him I’m picking it up and taking to the dealership I bought the car from. I took it to the dealership and the dealer looked at the car and told me they had to realign the vehicle due to the alignment not being right: They also said the rear cam bolts were not tightened after Mavis did the alignment which was causing the rear wheels to be bent in and the vehicle to not drive properly. They also said this can lead to a CATASTROPHIC situation. The incompetence of this store is truly unbelievable. Myself or one of my family members could have been killed due to the horrible work they did on the vehicle. BEWARE!!!
• LG

  LaKesha Grundy

  Mar 27, 2026
  5.0
  Solid selection, fair prices, and friendly, no-pressure service. The staff explained options clearly, installed and balanced quickly, and the car felt noticeably better after. Clean shop, good warranty and road-hazard options, and a helpful follow-up. I’ll use them again and recommend to others.

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