Gerber Collision & Glass

Reviews

• MS

  Michael Shaw

  Nov 3, 2025
  5.0
  After an accident, the insurance company we were dealing with declared our pickup truck totaled. Since we wanted to keep it, they had this complex, abstruse process that involved dealing with a third party, getting a new title and tag, etc. that we would have to go through in order to simply have the truck repaired and be able to continue driving it. Ryan, the general manager, prepared a new statement for the insurance company that included the fact that there was no hidden damage (mainly new panels and bumper, paint) and showing that the vehicle was under the percentage threshold price-wise and perfectly fine to drive after repairs. But, the decision-maker at the insurance company refused to change the totaled declaration. Ryan went above and beyond by then speaking to someone higher up at the insurance company, who corrected the problem. We were very grateful to have an advocate who knows the dynamics of the industry and was willing to go to bat for us when he recognized injustice. It was a positive experience working with everyone at this Gerber location. I hope I don't need the services of a body shop in the future, but if the need arises I would certainly choose them again!
• CM

  Casey Meece

  Oct 21, 2025
  5.0
  Really impressed with the quality of work and customer service. The staff was straightforward and kept everything stress free. My car came back looking great and would definitely recommend.
• JN

  James S. Noble

  Aug 5, 2025
  5.0
  Made it better than new
• MG

  Mr He Got Game

  Jun 22, 2025
  1.0
  Avoid This Repair Shop at All Costs – A Cautionary Tale I typically don’t leave reviews, but this experience warrants it. I’m a disabled veteran and family man just trying to do the right thing, and what we went through with Gerber Collision was a nightmare from start to finish. My insurance provider gave me two repair options: this shop and another located on Bells Ferry Road. Against my better judgment, I chose Gerber due to convenience. That was my first mistake. Initial Drop-Off & Estimate Dropping off the car went smoothly—except the promised technician wasn’t there to inspect my wife’s vehicle. Instead, the receptionist took photos and later sent an estimate via email. Prior to this, I’d already received a lower and more accurate estimate from another shop that had actually inspected the car in person. I ultimately chose Gerber because my insurance company guaranteed lifetime repairs within their vendor network, even if I relocated. The damage was cosmetic: left fender, grill, headlight, and bumper—very drivable, just not visually appealing. Suspicious and Inflated Repairs Gerber’s second estimate raised serious red flags. It included items unrelated to the accident—left side mirror, door handle, and other parts that weren’t damaged. It appeared they were attempting to bill my insurance for parts that weren’t impacted, or that may be hard to replace on a discontinued vehicle. Realizing this repair estimate would “total” the vehicle unnecessarily, we requested the car be reassembled so we could take it elsewhere. We understood not everything like the bumper would go back to its original condition. Manager Ryan agreed, and we accepted a reassembly fee. Unprofessional and Possibly Malicious Conduct Then came the photos… and shock. The vehicle looked like it had been in a high-speed wreck, not a minor fender bender. Parts appeared to have been yanked off with no care almost as if a crowbar had been used. The secretary told my wife the car would “look wobbly,” a term that left us confused until we saw the damage. Still, I was willing to be patient if the car could be put back together reasonably. Ryan told us it would be done Monday or Tuesday. I called Monday to follow up—no return call. I stopped by Tuesday and found Ryan at the front desk. He casually told me nothing had been done. No update. No progress. No apology. Failure to Communicate – or Worse? I began to question whether this was just gross unprofessionalism or something deeper perhaps racially motivated. My wife and I were repeatedly misled and ignored. When we finally decided to just total out the vehicle due to the stress and ongoing issues at home, I told Ryan we’d send someone to pick up personal items from the car. He said, “No problem. I won’t release the car without your verbal approval.” The next day, we received an email saying the car had already been picked up. When I called, Ryan denied our previous conversation. Our car was gone. Final Straw – Stolen Items Not only was the car released without consent, but several personal items were missing: my disabled veteran placard, a wrapped birthday gift for our one-year-old, and other belongings. Conclusion This shop’s priority is profit—not people. They inflated repair costs, mishandled our car, and ultimately showed zero accountability. The whole experience left us feeling disrespected, deceived, and emotionally exhausted. Please do your research and avoid this location. Let our experience be your warning.
• DC

  Daniel Casillas

  Jun 19, 2025
  5.0
  Outstanding Service from Start to Finish I recently had my vehicle repaired at Gerber Automobile Collision in Marietta, and I couldn’t be more pleased with the entire experience. From the moment I walked in, their team was courteous, professional, and attentive. They clearly explained the repair process, kept me informed with timely updates, and delivered on every promise. The quality of the work was exceptional—my car looks as good as new. Every detail was addressed with care and precision, and the vehicle was even returned clean inside and out. It’s rare to find a collision repair shop that combines excellent customer service with top-notch workmanship, but Gerber Collision in Marietta truly exceeded expectations. I would highly recommend them to anyone in need of auto body repairs. A five-star experience all the way. Sincerely, Dan Casillas

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