Gerber Collision & Glass

Reviews

• IR

  Inarra Rajwani

  5 days ago
  5.0
  Gerber collison, I cannot thank you ENOUGH! My car was repaired in a week and it was so perfect. Then an issue came up where my car was unable to get out of factory reset mode meaning my tech stuff of the car is damaged as a result of my crash. They worked TIRELESSLY to get it to work but it didnt work out so they immediately scheduled an appointment with honda to get the issue resolved. They have been consistently calling me to update me and have been so kind and compassionate towards me and taking care of my car, I cannot thank the team enough for their efforts. Jaylee, you have been awesome. I am so happy to work with you. That girl deserves a RAISE! Thank you all and fingers crossed the issue is resolved :) ask for jaylee if you have car concerns she is awesome and so sweet. I love her!
• JG

  Jennifer Garrison

  Feb 18, 2026
  5.0
  Friendly, keeps you updated, professional and the work was done quickly.
• AR

  Avinash R

  Jan 23, 2026
  2.0
  Very disappointed … Took my car in after I had a minor fender dent and slight damage to the right side of the bumper which was a minor repair. The car was taken in promptly on 17th December 2025. I clearly informed the supervisor who took my car that I would need OEM parts and the supervisor also replied I have common sense and will go with OEM as it’s a new car . After I dropped off there was no update on what kind of parts are ordered , only msgs that does not give proper insight on whats happening with your car. I received a msg with the target completion date as 12th Jan- 2026 and later pushed to 16th Jan which was close to one month to fix a simple damage. When I finally went to pick my car on 16th Jan , i was surprised to see the quality of work which took me aback. I asked the supervisor are the parts replaced OEM. He says no all are after market and he forgot what I had told initially when I dropped off. I had even told that was ready to pay the difference for OEM which was ignored. I now have a new car with an after market head lamps , fog lamp , bumper. More surprisingly they have replaced both side of the headlamp(was not damaged) and fog lamp(Right side was intact and no damage) I called and informed that bumper had gaps and even the lights were not fixed properly but does not get a proper response.i have now lost the value of my car because of this unprofessional work. I would not suggest any 2025 Jeep Grand Cherokee owners to visit this collision Center. I even suspect some malicious activity on my car as some of the non damaged parts were also replaced
• DH

  David Henderson

  Dec 15, 2025
  1.0
  Car was towed here after accident per my insurance's preference due to the ability to diagnose check engine light AND front end damage. I was told to sign a release before "we can start any repairs or access your vehicle" the releases I was sent both times was blank with no details about what work would be done or estimate of cost to repair. The release states they will perform a pre scan diagnostic of engine codes and a written attached estimate. No estimate was provided and the car wasn't scanned. I signed this so they could access the car and after a couple days was notified my car was almost finished. Once I called to see what work was done, (I was shocked as no one asked me if I wanted to have the repairs completed) They let me know they repaired the body and didn't diagnose the check engine codes since they had to hire a 3rd party, so now the car has to be towed to a mechanic. The GM of the location spoke with me and said that since they didn't actually provide me a quote or option to refuse repair, they would not charge me. This made sense to me as I never approved anything or was notified they wouldn't address the check engine light (the most critical issue to me). After completion, my insurance agent let me know Gerber refused to release the car for tow to a mechanic until I paid my deductible. This location put me in a position of where I didn't get the right to refuse service. In my work, I deal with a lot of people in this tri-county area and will make sure to tell everyone not to use this or any other location. I plan to contact my credit card company and potentially an attorney for small claims due to them violating their own contract of release.
• JR

  J- Ride

  Dec 8, 2025
  2.0
  My vehicle was towed into Gerber Collision as a non-driveable, insurance-directed repair. From the beginning, I had concerns about communication. I was repeatedly questioned about why the car arrived without gas, even though it was towed in because it was unsafe to drive. That set the tone for a process that felt more difficult than it needed to be. Later in the repair, I was told the car wouldn’t be reassembled until late in the week, even though the completion date was supposed to be the following Monday. When I asked if there was a chance of finishing early, I was told the recalibration team wouldn’t be available until Monday. In my case, the bumper was removed and reinstalled, but no sensors were touched. I raised concerns that clearing the codes should have been straightforward, but the explanation I received didn’t align with my understanding of the process. When I finally picked up my car, I discovered that a tire had been replaced but the tire pressure sensor was not. This resulted in warning lights as soon as I drove away—something any tire shop would confirm should have been addressed during the repair. Overall, I felt the communication was patronizing at times and became argumentative enough that I had to involve the manager to complete the process. The car was ultimately repaired, but the experience left me uncomfortable and disappointed with how the situation was handled. There was also a little bit of glass on my driver sidefloor mat, which was just weird cause I didn’t have any glass repair

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