Enterprise Rent-A-Car

Reviews

• DD

  Dwight

  Nov 11, 2025
  1.0
  Will give them a zero if I could. The manager is not knowledgeable and as far as her customer service it gets a -0. Stay away from this LOCATION!!!
• MB

  Martin Burrow

  Oct 1, 2025
  5.0
  Adam was terrific and they offered me several cars to choose from on my trip from Marietta to Nashville and back for work.
• JJ

  Jasmine

  Jul 10, 2025
  1.0
  Edit 7/30: To add further insult, they opened a damage claim 1 month later, two weeks after this review, but nothing was noted on the completed agreement. 5 stars for the audacity. Damage Recovery declined your “claim”, but I applaud your efforts. The GM was around 5’5” on a good day so this tracks. I really hate to leave businesses a one star review but this experience was awful. Keep in mind I rented a luxury vehicle. I rented a car to take to the beach with my family and wanted something comfortable. I picked up a Mercedes GLE 350 from this location and everything on the outside and inside appeared great. Unbeknownst to me the car had less than a quarter tank of gas so I made it 50 miles down the road in the middle of Atlanta traffic with the gas light yelling at me. OK, no worries, I go fill up. About 20 miles later it starts beeping at me that it’s overdue for service and it continues to beep this at me for the rest of the trip. Once we reach our destination, the car also rattles and when the wheel turns, it squeals like a clarinet. To add insult to injury, I had a valet parking my car all weekend, this was embarrassing. I called this location Saturday morning to let them know (I rented from Thursday night to Sunday night) and was told I would get a call back by Wednesday after dropping the car off. No call came. I then reached out to enterprise customer service to let them know this was the worst experience I have ever had renting a car and I was told I would get a call back. No call came. Therefore this deserves a one star experience and I would advise renting from other locations. I have used enterprise for years and I’ve never had this before. To add this car only had 10,000 miles. Please see attached photo of misalignment of steering wheel and I also have a video of the rattle we heard all trip.
• DK

  Dang Kim

  Jun 20, 2025
  5.0
  Customer Service: 10/10 Process of Rental: 10/10 Quick and Easy, In and Out Cleanliness of Rental: 10/10 Staff: 10/10 everyone I came across was very kind and respectful I would highly recommend renting here. Customer service is phenomenal. The customer service representative who helped me went above and beyond! Not knowing my situation he really helped me out. Everyone was very kind to me. Very very welcoming! Makes me want to drive out my way to rent here! I had no trouble during the rental process. Rep made sure to tell me to bring gas at the same level, walked around the car with me, as well as reminding me of the $300 hold on my account. Car rental was clean. Drop off was super easy. I called in to make sure everything went smooth during check-in and the gentleman over the phone was also very helpful and kind. I love this location. Would definitely come back. Again, highly recommend. I wish I knew everyone’s name but you know who you are. Thank you so much!
• BP

  Brendan Peterson

  Feb 12, 2025
  5.0
  Tyler runs a great location. Staff was courteous, knowledgeable, prompt, and I always felt taken care of. My insurance company directed me to this location, if I ever need a rental again - it will be from here

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