Customer Service
Many customers praised the friendly and professional staff, highlighting their helpfulness and willingness to assist during stressful situations.
Cleanliness Issues
Several reviews noted ongoing problems with the cleanliness of vehicles, with some customers receiving cars that were dirty or poorly maintained.
Reservation Problems
Multiple customers experienced issues with vehicle availability and reservation confirmations, leading to frustration and dissatisfaction.
Mixed Experiences
While some customers had excellent experiences, others reported rude staff and unprofessional behavior, indicating inconsistency in service quality.
Communication Gaps
Customers expressed concerns about poor communication regarding reservations and follow-up, contributing to negative experiences.