Budget Car and Truck Rental

Reviews

• PW

  Patricia Wright

  2 days ago
  1.0
  I reserved a large SUV three weeks in advance for the week of Thanksgiving. I was to pick it up at 100 Riverwalk Court in Canton, Ga. I went to pick up the vehicle on the scheduled date, the day before our departure. They did not have my vehicle. I had paid in full, in advance. No vehicle. Not even a substitute. The only thing available were small cars. There was one person working at that location and her response to me was that she was closing in 4 minutes. No solutions offered. No effort to help. So, I left and called the 800 number for reservations. Thank goodness the had what I needed at another location.....for over twice the cost. Again....no offer to compensate, no working with me. It was extremely frustrating. Avis actually helped me out. I WILL NEVER USE BUDGET AGAIN.
• AC

  Ansyl Carpenter

  4 days ago
  1.0
  THESE THIEVES CHARGE A $50 ADMIN FEE FOR A $4 TOLL VIOLATION!!!!! HOW IS THAT EVEN LEGAL?????
• NB

  naomie Alphonse Brezeault

  Sep 20, 2025
  1.0
  Worst place to do business with. I reserve a car week and half advance, when I when to pick up the car the guy at the counter said they don't have the car they already give it to someone else .said they don't keep the car after an hour if customer doesn't come on time. First I was supposed to pick up at 3h30. But they sent an confirmation email telling me pick up will be at 5h30. I arrived at 5h30 like they said and they don't have the car and telling me I am late. They didn't do anything to help me. If I could give zero star I would.
• SP

  Shell P

  Sep 19, 2025
  1.0
  Interacting with this location was the worst rental experience that I have ever had. Management is careless, fraudulent, and greedy. When I arrived to pickup my rental, I was told that they did not have the car class that I had prepaid for. When asked if I could be compensated for taking a smaller vehicle he replied that he could not. Next, I was told that the car that I would receive was being cleaned and would be around shortly. It was filthy when it arrived. He did apologize for that. Lastly, after returning the vehicle on a full tank of gas, I was later charged for a refuel; even though my electronic receipt showed that the car was returned full. Honestly, I wasn't surprised by this because I could tell from my initial checkout interaction that this establishment was greedy and likely fraudulent.
• GB

  Grant Brown

  Aug 30, 2025
  5.0
  I’ve rented large vans from them several times for large groups of paying tourists. I’ve never had an issue. I see a lot of negative reviews here. But I’ve dealt with them three or four times without issue. Staff has always been nice to me as well.

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