Business Details
About
Auto Repair ShopBrake Shop
Proudly serving Lithonia, GA since 2005, Ultimate Benz Service Center is your locally owned and operated full-service Mercedes auto repair shop. Why settle for anything less when it's time to choose a Mercedes repair facility? Trust a Mercedes-Benz Master Guild Certified mechanic and rest assured that the repair was performed correctly. We provide bumper-to-bumper care for all models, follow Mercedes maintenance schedules, and can perform any service from an oil change to complex engine or transmission repairs.
Location
Hours
Reviews
4.6
174 reviews
5 stars
141
4 stars
16
3 stars
3
2 stars1
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, communication, and attentiveness of the staff, particularly highlighting the owner, David, for his honesty and thoroughness.
Quality of Work
Overall, customers reported high satisfaction with the quality of repairs and maintenance, often noting that their vehicles performed better after service.
Pricing
While some reviews mentioned higher prices compared to competitors, many customers felt the pricing was reasonable for the quality of service provided.
Trustworthiness
Numerous reviews emphasized the shop's integrity and transparency, with customers feeling confident in the diagnoses and recommendations made by the technicians.
Mixed Experiences
A few customers reported negative experiences, particularly regarding communication issues and dissatisfaction with specific repairs, indicating that experiences may vary.
- MWMarcus WalkerSep 5, 20255.0Good service
- MHMarbry HendersonSep 5, 20255.0I live near Savannah, GA. Over the past 5 years, I’ve paid to have my car’s AC system misdiagnosed by Critz Mercedes, Merc of Hilton Head, and local AC specialists. Recently my cousin who resides near Lithonia recommended Ultimate Benz. They service all of his family’s Mercedes. I made arrangements with the owner (David) who personally diagnosed my system and notified me of his findings as well as other critical repairs. David saved me over $1500 because my compressor and air dryer were fine. Although it’s a four hour drive, I returned the following month for engine/ transmission mount replacements, brakes and rotors. Ultimate Benz is closed on weekends and Monday was Labor Day. David’s team worked late Friday to have my car back to me on Saturday morning. BTW, my car is a 2006 S350 (only made in that year). It’s difficult to find technicians who are knowledgeable of the classics. Finally, I am grateful to the staff (who actually calls to check on your satisfaction with the service within two weeks), reasonable pricing, and Ultimate Benz’s commitment to ensure professional courtesy and honesty are of the utmost importance. It feels like I’m driving a new car😊
- NGNeil GriffithAug 19, 20255.0I had to have my convertible roof fixed on my E 550 Mercedes. I brought the car in because the roof would not fully close.The customer service and professionalism always exceeds my expectations. They communicated well with me and explained every step. This is now my repair home for my Mercedes and I would highly recommend to anyone looking for great Mercedes repair service without feeling you are being ripped off for owning a foreign luxury car!
- JMJoan McFarlaneOct 25, 20195.0I had the greatest appreciation for David and his team at Ultimate Benz. !!! They are so precessional and David kept me informed about the findings and how they were going to fixed my car. I got the car back and it runs perfectly!! Thank you David and your team . I give them A****