Customer Service
Many customers praised the friendly and professional service from staff members like Devin, Tre, and Frank, highlighting their efforts to ensure a pleasant experience.
Vehicle Condition
Several reviews noted issues with vehicle cleanliness and maintenance, including dirty interiors and cars being provided with low fuel.
Reservation Issues
Numerous customers reported problems with vehicle availability despite having reservations, leading to long wait times and frustration.
Management Concerns
There were multiple complaints about unprofessional behavior from management, particularly regarding handling customer issues and communication.
Overall Experience
While some customers had positive experiences, a significant number expressed dissatisfaction with service quality and management, indicating a need for improvement.