Calavan Kia Service

Reviews

• EM

  Ethan Miller

  Feb 16, 2026
  2.0
  I first came here in 2022 for a gear shifting issue. Calavan said I would need a new transmission for $2000. My local mechanic fixed it for $100. When I came back in 2026 for recall service, they forgot to mention I would have to return because they had to order parts. Additionally, after my 2nd recall service was completed, I was incentivized to give a positive review somewhere with a $20 amazon gift card. I consider this an unethical business practice. I never learned where I was intended to make this false review. They get two stars because they did competently work on my car.
• KM

  Kee M

  Jan 2, 2026
  1.0
  Very Rude people. Guy in the service dep hung up because I asked to speak someone that’s more friendly.
• DP

  Dee P

  Sep 23, 2025
  1.0
  EPIC FAIL I had an 8:30 a.m. appointment. My car wasn’t completed until 3:30 p.m. for what was supposed to be a diagnostic test. The staff had no regards to the fact that I’d spent an ENTIRE DAY waiting for my car. No loaner or rental car was ever offered , neither was there any update communication done within the first 3 hours. The purpose of my visit was due to an initial a/c service I had done on 7/10/25 at the hefty price of $800+. Less than 90 days later my car’s a/c was no longer cooling. Manager Bo Clark, asked me to bring it in for a diagnostic test on 9/23/25. I greeted him upon my arrival at 8:30 a.m. 3 hours later he came out to the waiting area and spoke with a select few and offered to check the status of their repairs . He never acknowledged or offered any updates to me concerning my car. POOR CUSTOMER SERVICE especially in his position. I had to send the service advisor Chad a text message inquiring about the status of my vehicle . He never offered any updates. It wasn’t until I approached the counter or sent text messages, that he responded. As it turns out, I overheard the tech questioning the advisor about which refrigerant was used in my untitled visit on 7/10/25 ? REALLY? Was the incorrect refrigerant used initially? This experience has been an EPIC FAIL…
• GC

  g c

  Apr 20, 2024
  4.0
  The place was clean, staff was courteous and accommodating. I went in for a oil change and tire rotation and it took a little over 2 hours. Much longer than expected. The staff estimated 1.5 hours but these days time is money for everyone.