Calavan Chrysler Dodge Jeep Ram of West Atlanta

4.3
2777 reviews
Get DirectionsCallWebsite

Business Details

1251 Thornton Rd, Lithia Springs, GA
30122, United States
(770) 942-1102
https://www.calavancdjrwest.com/?utm_source=google&utm_medium=organic&utm_campaign=gbp+sales

About

Jeep Dealer
Kia dealer offering new and pre-owned vehicles, along with servicing and repairs.

Location

Calavan Chrysler Dodge Jeep Ram of West Atlanta
1251 Thornton Rd, Lithia Springs, GA
30122, United States

Hours

Reviews

4.3
2,777 reviews
5 stars
2,129
4 stars
153
3 stars
61
2 stars
57
1 star
377

What are people saying?

AI-generated from recent customer reviews

Sales Experience

JayB received numerous positive reviews for his exceptional customer service, making the car buying process smooth and enjoyable for many customers.

Service Issues

Several customers reported significant dissatisfaction with the service department, citing poor communication, unresolved vehicle issues, and high costs for diagnostics and repairs.

Customer Complaints

Multiple reviews highlighted experiences of unprofessional behavior from staff, particularly in the service department, leading to frustration and a lack of trust in the dealership.

Transparency Concerns

Customers expressed concerns about transparency in pricing and service, with reports of unexpected charges and miscommunication regarding vehicle repairs.
  • AC
    Ashley Cooper
    1 day ago
    5.0
    JayB was amazing! He got us in and out and made sure I got what I wanted!
  • BR
    Bill Ryan
    3 days ago
    1.0
    Please beware. A vehicle was advertised at a specific price, but I was told it could not be purchased without a costly “Calavan Care” warranty, even in an all-cash transaction. I was further told that this requirement applies to all used vehicles at the dealership. This amounted to approximately a 20% increase over the advertised price and was not clearly disclosed. I recommend searching Calavan Care and reviewing related complaints. If this has happened to you, consider contacting the Georgia Attorney General’s Consumer Protection Division.
  • JC
    joyce coleman
    Jan 6, 2026
    1.0
    Purchased 2021 Dodge Durango on 1/3/25. When I got home, the same vech listed was $3,000 less than what I paid and when i washed it, the back passenger rim had bad scuffs in it. Obviously when I purchased it, they had to cover it up with a marker or something black because it was not there when I left.
  • WW
    Will Willis
    Jan 4, 2026
    1.0
    Buying from out of state. We negotiated a price and agreed upon one. So then I talked to my wife about it and when we could get it. We're small business owners and stay quite busy. We weren't able to make it the next day. The next day I called and mentioned the soonest we could drive down would be the next Saturday. So they asked for a deposit to hold it till we could get there. I then inquired about shipping it to us and how much that would cost. Then we wouldn't have to worry about when we would have enough time to make the trip. They came back with the shipping cost in the afternoon and that night we went to pull the trigger and the price went up another $1000 Was told the price went up cause we didn't make a deposit to hold it. I was confused because we didn't need to hold it anymore, we wanted to purchase right then and have it shipped. I told them there was a mention of a deposit to hold the jeep till we got there a week later, but never a mention of a deposit to hold the price. All of this occurred in 48 hours. So the day after a price was negotiated, the price goes up $1000. So don't take your time making a financial decision, even when you have a business to run yourself. Cause they will try to charge you for it
  • VB
    Vonique Bascombe
    Jan 2, 2026
    5.0
    Thanks JB for all your hard work. We appreciate you a bunch! Happy New Year Brotha!