Enterprise Rent-A-Car

Reviews

• TW

  Tameshia White

  3 days ago
  2.0
  The only issue I had with this process is when I got back from my trip when I called to see if someone could drop me off I was told by the staff that there was no one was able to drop me off because the driver was gone for the day. I was told that if chose to be dropped or picked up it had to be before 4:30pm initially and it was before that time. I only lived a half mile away and it was a very rainy day so I could not walk. Upon arriving I booked an Uber because I was told I could not be dropped off. While waiting on my Uber another customer came in and asked to be dropped off at another location. The staff then asked for her address and told her to have a seat and agreed to drop her off. I just felt that was unfair and I felt discriminated against. I felt like if the driver was gone then why would the staff agree to drop the particular customer off. I was going to go back and speak the manager because same rule should apply to all customers.
• CS

  Carrie Stowers

  Feb 22, 2026
  5.0
  Easy going employees, fast service, great, current model vehicles available to rent.
• AD

  A D

  Feb 11, 2026
  1.0
  Upon initiating the reservation process, I was quoted a price exceeding twice the standard rate. Upon arrival at the Enterprise location, I was informed that the requested vehicle was unavailable, and in fact, no vehicles were accessible. The associate indicated that my reservation was made through a third party, and they were unaware of the current inventory. I was advised to return home and contact them in an hour to check for availability. Subsequently, I contacted reservations again to report the situation. The representative apologized and directed me to an alternative Enterprise branch a few blocks away. Upon arriving at the second location, I received the same information regarding vehicle unavailability. At this point, I was considerably frustrated. The manager then intervened and successfully located a vehicle for me. Although the vehicle was initially listed as in service, an employee confirmed its release for use. My relief was short-lived, as approximately an hour into driving, the check engine light illuminated, and the vehicle began to shake severely. Given that it was Friday night, I reluctantly continued driving the vehicle until Monday, albeit with significant dissatisfaction. This has been the worst experience I've ever had in my rental car history.
• BH

  bob hymson

  Feb 4, 2026
  1.0
  Horrible service from the Enterprise Stone Mountain location. I scheduled days in advance to be picked up at a repair shop after dropping off my car for service. I received a confirmation email. Just to be sure, I called Enterprise an hour before leaving home to drop off the car to ensure I’d be picked up, and was told no, they don’t pick up at that location. Had I not called, I would have been left stranded without my car or a rental. Doubtful I’ll use that office again.
• KS

  Katrina Sandridge

  Feb 3, 2026
  5.0
  Very accommodating with multiple choices of picking up and dropping off the rental vehicle.

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