Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Highway 29 NW in Lilburn, GA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Lilburn, GA or call us at (770) 921-8488.
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and knowledge, others were criticized for being unprofessional and dismissive.
Staff Knowledge
Several customers highlighted the expertise of specific staff members, particularly Adil, who was noted for his patience and assistance with various car issues.
Service Speed
Many reviews mentioned slow service, with customers experiencing long wait times both in-store and on the phone.
Product Availability
Some customers expressed frustration with low stock levels and issues with order fulfillment.
AH
Angel Hernandez
Feb 15, 2026
1.0
Muy mala servicio en horario 😡 no abre al horario indicado es domingo 8:200am y serrado
AA
Abe
Feb 14, 2026
1.0
Very disappointed with the management at this AutoZone location. I came in for a battery warranty replacement and was sent to another store after being told the battery wasn’t theirs. The other store confirmed the same.
When I returned, the manager, Gabrielle, admitted he sent me away because he didn’t want to take the time to replace the battery. That is unacceptable and unprofessional.
The staff were polite — management needs serious improvement.
SB
selamawit beshah
Feb 14, 2026
1.0
I want to be very clear — Yaneli and the regular staff at this AutoZone location were professional, helpful, and respectful. I truly appreciate their effort.
However, my experience with the manager, Gabrielle, was unacceptable. As a manager, leadership and accountability are expected. Instead of resolving the issue in a professional manner, the situation was handled poorly and dismissively. When management fails to support both customers and staff, it reflects negatively on the entire store.
The staff deserves recognition. The management needs improvement.
SL
Sherry Lackey
Feb 12, 2026
5.0
The employees are great
VN
Vy Le Nguyen
Feb 6, 2026
1.0
Customer service is not friendly and unhelpful at all. Feel bad and waste time to come