AutoZone Auto Parts

Reviews

• JD

  J D

  Jan 17, 2026
  1.0
  Terrible!! Just go down the road to the 4150 Lawrenceville Hwy!!! IT’S WORTH IT!!! Idk if under staff or not trained well, but with attitude they miss up the your transactions and when you have to come back to fix “THEIR”mistake. They say they can’t do anything about it, even though their policy said they can. It’s not worth the headache. Don’t even have a self check out(Which is a requirement for all stores) so lines are constantly backed up and not because they good but because they don’t know what they are doing!!
• LG

  Linda G.

  Dec 24, 2025
  5.0
  Very friendly and knowledgeable staff. The staff helped me solve my problem with my vehicle quickly because they were able to tell me the exact correct part that I needed to fix my specific model truck. It really eased my stress with that problem solved.
• LS

  Linda Scott

  Dec 5, 2025
  5.0
  I just left the Auto Zone in Lilburn. I had the most Awesome experience there. Jason helped me so much. I walk with a cane and I can barely get around, no worries Jason helped me from the beginning until the very end. He was very polite and understood my needs. I will always do my business there. I recommend this store to everyone.
• DD

  Dustin Daniel

  Oct 27, 2025
  2.0
  Ordered online for delivery 10/18/2025 (same day) but the order was never delivered without an status update. 10/19/2025 I received an email that the order was delayed. I called the store and the manager indicated that he had my order in his possession (at the store) but no one could deliver it and once again he seemed like he had no solution (from a previous occurrence weeks prior) and he instead instructed me to call customer service. Customer service tried to call the store and they did not want to answer the phone after several attempts and 10 minutes of waiting. The customer care rep instead issued me a refund (3-5 business days up to 10 days to appear). I received an email confirmation of the refund. I had to use Amazon same day delivery for an inferior tool which caused the repair to fail costing me $650 to fix. 3.5 weeks later: I never received my refund. I emailed the owner's address provided in their response to my google review and I also emailed customer care since Paypal required further information from me otherwise Paypal would close the case in the seller's (Autozone's) favor. I got no response from the owner's email. 11/13/25 customer care insisted the delivery happened, sent a pic of my front door with the package, and suggested that I ask if my neighbors received the package. I confirmed the pic to be my own front door but presented a ring camera footage of the delivery man taking a pic of the package on my door step as if the delivery occurred and then abducting the package and walking back to his vehicle, (stealing the package). I insisted that I be compensated for the inconveniences, for being left in limbo, left out to dry and time and money lost after 10/19/2025 (when customer care insisted that the conflict had been resolved). The issue only was resolved when (I)the customer escalated the issue, challenged AutoZone's misinformation and was expected to produce extensive evidence to overturn AutoZone's misinformation that resulted from theft and that AutoZone was accountable for. Customer Care refused to compensate me for the horrific experience which they assured they had with a refund which was due when they had not delivered.
• GM

  Guadalupe Maldonado

  Oct 23, 2025
  1.0
  Been waiting here for 20 minutes and yet no one hasn’t help me out. Only one person working here at this store. Very disappointed.

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