Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Lawrenceville Highway in Lilburn, GA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Lilburn, GA or call us at (678) 380-1501.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
405 reviews
5 stars
230
4 stars
74
3 stars
43
2 stars
11
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for being helpful and knowledgeable, while others are criticized for rudeness and lack of attention.
Staffing Issues
Customers frequently noted long wait times and insufficient staff during busy hours, leading to frustration.
Product Availability
While some customers found the store well-stocked, others reported frequent inventory issues and unavailability of needed parts.
Positive Experiences
Several customers highlighted exceptional service from specific employees, indicating that there are standout staff members who provide excellent assistance.
Store Environment
The store's cleanliness and organization received positive mentions, although some customers expressed dissatisfaction with the overall atmosphere.
- DDDustin DanielOct 27, 20252.0Ordered online for delivery 10/18/2025 (same day) but the order was never delivered without an status update. 10/19/2025 I received an email that the order was delayed. I called the store and the manager indicated that he had my order in his possession (at the store) but no one could deliver it and once again he seemed like he had no solution (from a previous occurrence weeks prior) and he instead instructed me to call customer service. Customer service tried to call the store and they did not want to answer the phone after several attempts and 10 minutes of waiting. The customer care rep instead issued me a refund (3-5 business days up to 10 days to appear). I received an email confirmation of the refund. I had to use Amazon same day delivery for an inferior tool which caused the repair to fail costing me $650 to fix. 3.5 weeks later: I never received my refund. I emailed the owner's address provided in their response to my google review and I also emailed customer care since Paypal required further information from me otherwise Paypal would close the case in the seller's (Autozone's) favor. I got no response from the owner's email. 11/13/25 customer care insisted the delivery happened, sent a pic of my front door with the package, and suggested that I ask if my neighbors received the package. I confirmed the pic to be my own front door but presented a ring camera footage of the delivery man taking a pic of the package on my door step as if the delivery occurred and then abducting the package and walking back to his vehicle, (stealing the package). I insisted that I be compensated for the inconveniences, for being left in limbo, left out to dry and time and money lost after 10/19/2025 (when customer care insisted that the conflict had been resolved). The issue only was resolved when (I)the customer escalated the issue, challenged AutoZone's misinformation and was expected to produce extensive evidence to overturn AutoZone's misinformation that resulted from theft and that AutoZone was accountable for. Customer Care refused to compensate me for the horrific experience which they assured they had with a refund which was due when they had not delivered.
- GMGuadalupe MaldonadoOct 23, 20251.0Been waiting here for 20 minutes and yet no one hasn’t help me out. Only one person working here at this store. Very disappointed.
- JBJeff BuscherOct 11, 20251.0Called the other night was left on hold for over 30 minutes, whoever is running this establishment better count their days!
- DCDani CSep 17, 20255.0Store was well stocked. Got what I needed quickly.
- DSDelores SummersSep 15, 20254.0Good place to get parts
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours of AutoZone Auto Parts in Lilburn, GA?
The store is open from 7:30 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 9:00 PM on Sundays.
Where is AutoZone Auto Parts located in Lilburn?
It is located at 5605 Lawrenceville Hwy NW, Lilburn, GA 30047, USA.
What types of auto parts and brands does AutoZone offer?
AutoZone offers a variety of auto parts including brake pads, car batteries, and accessories from brands such as Duralast, ACDelco, Bosch, FRAM, and Penzoil.
Does AutoZone Lilburn offer any pickup or delivery services?
Yes, they offer in-store pickup, same day delivery, and curbside pickup services.
How can I contact AutoZone Auto Parts in Lilburn?
You can call them at (678) 380-1501 or email customer.service@autozone.com.
Are there any nearby restaurants where I can eat before or after visiting AutoZone Lilburn?
Yes, nearby dining options include Bojangles' Famous Chicken 'n Biscuits, Domino's Pizza, Speedy Cafe, Huevos y pollos Mtz, and Pizza K.
If I need automotive repair services near AutoZone, where can I go?
Mike's Auto and Truck Services, located nearby, can provide automotive repair and professional services.
What nearby stores can I visit for pharmacy or medical supplies around AutoZone Lilburn?
CVS Pharmacy and CVS Beauty nearby offer pharmacy services and medical supplies.
Are there any nearby beauty salons or spas I can visit in Lilburn?
Yes, nearby beauty salons include Lee Nails, Blue Nail and Spa, Blue Hair Salon, Urvashi, Levels Beauty Salon, and Nail Magic.
Can I find financial or shipping services close to AutoZone Auto Parts in Lilburn?
Yes, LibertyX Bitcoin ATM and Coinhub Bitcoin ATM offer financial services, and UPS Access Point location provides courier and shipping services nearby.