Enterprise Rent-A-Car

Reviews

• CC

  cdpatter1911

  Jan 3, 2026
  5.0
  Riverside Lawrenceville location actually wash the vehicles with soap and water. Most locations spray their vehicles with water only. Thanks for great service from the entire staff on Sunday Dec 29th. Staff was extremely busy but were very wonderful helping customers
• CC

  C.D

  Jan 3, 2026
  5.0
  I had the best service given by 2 gentlemen at the Lawrenceville Riverside location before the New Years holiday. Thank you Caleb and Malik! These 2 gentlemen were extremely busy on a Sunday and never allowed themselves to frustrated or annoyed. They were extremely polite and generous to every customer that walked into that building looking for service. These 2 gentlemen along with the attendant who prepared the cars deserve more than an award for beyond excellent service. Thank you guys!
• GJ

  Gwen Johnson

  Dec 30, 2025
  1.0
  My husband rented a SUV from Enterprise on Riverside Parkway in Lawrenceville on the morning of 12/21/25. We were traveling for the Christmas holiday. While driving the same day the car kept making a loud noise. My husband checked and found the tires were severely worn and with the noise, we found the vehicle risky to drive. We immediately returned the car that afternoon but they were closed. We placed keys in dropbox and drove one of our vehicles. My husband called the next day and was informed by the manager Khadejijah Guthrie that she would call him back. He never received a call back from her. On top of this they charged us for the rental. It took several phone calls of being tossed around for someone from the corporate office to inform us there was a credit pending. We finally received a credit rest of week but was still charged for a day rental. My husband called several times to the store and main office to get our issue resolved. He was passed around from service rep to service rep. No manager return call as promised and expectation of a credit unmet. The last representative we spoke with on 12/27/25 told us that we needed to contact the store manager. My husband asked if a manager will be there on Sunday 12/28/25 and we were informed yes and she would issue the credit as she was the one who initiated the day charge. My husband went to Enterprise on Sunday 12/28/25 only to be told there was nothing they could do and they refuse to get a manager for assistance. My husband informed that he expected to get the issue resolved as he was informed that a manager would be able to assist him on 12/28 instead of the team offering assistance Malik threatened to call the police. My husband left and we returned the next morning. We waited in the line peacefully with no disturbance or issue for the manger to assist. Manager Khadejijah Guthrie had an opportunity to turn this situation around from dissatisfied customers but instead she escalated the situation because my husband and I did not greet her back with "good morning." She took a non- greeting personal and instead of looking into the situation as asked and resolving it, she escalated it in front of her team and customers. We asked to speak with her manager in which she refused to get or provide info; but instead, she responded with a threat to call the police. My husband and I made no threats, had no weapons, we did not curse anyone out. We simply asked for immediate assistance as we were frustrated and eager to get this issue resolved! Khadejijah Guthrie's manager Ashley called us on 12/29/25 per investigation with false information of threat to staff and customers as we could potentially be banned from renting from Enterprise again. This is so sad as we legitimately live in dangerous times but my husband and I were no threat at all! We were just a couple of frustrated customers dealing with an incompetent manager. We have been customers of Enterprise for many years as it was our go to for traveling out of town. We have aging family members out of state and we appreciate the convenience of not putting miles on our vehicles. I encourage Enterprise corporate to continue to investigate (camera) as they will find NO threat to their staff or customers; but while investigating, please also look into the 5 below. 1. Allowing or placing customers in vehicle rentals that need repair and potentially unsafe to drive 2. Providing rentals during the holiday but lack competent staff to handle customer complaints or issues that may arise with rentals 3. When a customer request to speak to a manager or above the calls are not purposely dropped, transferred without awareness, refusals, or customers given false expectation 4. Train managers to follow through on commitments to return phone calls with a problem solving approach 5. Train staff and managers on legitimate reasons to solicit tax payer law enforcement and exercise discernment to prevent trying to criminalize frustrated customers * The star is for Ashley that issued the credit, Thank You!
• SR

  Sonya Rivers

  Dec 29, 2025
  1.0
  I would give 0 stars if I could. Enterprise markets their excellent customer service too bad this location doesn’t adhere to excellent standards. The manager didn’t honor my rate because I didn’t have my work id, I had all the required documentation listed on the enterprise web site, and have never had to show prior to this time renting. I explained this to her and instead of her stating a policy change or any explanation, she says you’ll pay regular rate plus the $300 deposit then proceeds to tell me the new price condescendingly with a smirk while handing me my card back. I told her thats fine it’s a credit card not debit. She entered something in the computer handed me my cards and documents back, then says who’s next. I called to report her and get the policy the agent never asked any of my information said she was right yelling and when I asked to speak to someone else or a manager, he says call back and hung up. I called again this agent was nice, says he would send my complaint to that district manager and that person will contact me. This happened 12/23/2025 it’s 12/29/25 I have not heard from anyone as of yet.
• AL

  Amanda Llenas

  Dec 8, 2025
  3.0
  I’ve been renting from Enterprise for over 10 years and have always had positive, reliable experiences but unfortunately, my most recent rental was by far the most stressful and disappointing. I had reserved a 7-passenger van months in advance because my family and I were driving to Orlando for a 7-day cruise. This wasn’t a flexible trip; the van was essential. An hour before I was scheduled to pick up the vehicle, I received a call from Enterprise informing me that they no longer had any vans available due to a recall on the specific make and model they carried. What shocked me most was the tone of the call, the representative was laughing as she explained the situation. Meanwhile, my heart dropped. I immediately started to panic because this was our only transportation option. The only alternative she offered was two separate vehicles, which made no sense for our family and our plans. They also assumed we had multiple drivers, which we didn’t. I told her I would try calling around to see if I could find a van elsewhere, but given that this was the day before Thanksgiving, one of the busiest travel times of the year, nothing was available. I hit a complete wall. I called Enterprise back and asked if they had any other larger vehicle, like a sprinter van. They said yes, but I had to come pick it up immediately, which made me feel like I was racing against someone else who might snag it first. The whole situation was stressful and uncomfortable. I rushed there and just barely made it in time. The sprinter van was enormous, nothing like what I had planned or felt comfortable driving, but at that point, we had no choice. During the walk-through, my mother (who was with me) pointed out damage on the roof. The employee assured us it was noted in the system. Unfortunately, I later learned that it was not noted at all. Normally I record video during walk-throughs, but I was so overwhelmed and in disbelief that I didn’t this time, something I deeply regret. The condition of the van was also disappointing. It smelled strongly of mold or mildew, and there was a white stain on one of the seats. When I got home, I used an entire bottle of Odoban to try to make it tolerable. The heat in the back of the van didn’t work because all the vents were turned off, and according to the paperwork, the only issue documented was that the air conditioner was leaking. The van was also more than 3,000 miles past its scheduled maintenance according to the dashboard, which did not inspire confidence for a long road trip with kids. When I returned the van, the damage I was told was “already noted” turned out not to be in the system. I then had to wait another day for the manager to speak with the employee who checked me out before my account could be closed. Thankfully everything eventually got sorted out, but the process was incredibly unprofessional and unlike anything I’ve ever experienced with Enterprise. One thing I noticed immediately when picking up the vehicle was that every single employee was new. I didn’t recognize a single familiar face from the branch I’ve used for years. Even when we dropped off the van, the phones were ringing nonstop while multiple employees were in the back, not assisting customers. It just didn’t feel like the Enterprise I’ve trusted for more than a decade. Overall, while things technically worked out in the end, the entire experience, from the last-minute cancellation, to the poor communication, to the condition of the vehicle, to the lack of professionalism, was extremely disappointing and far below the standard I’ve come to expect from Enterprise

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