Enterprise Rent-A-Car

Reviews

• MC

  Michael Cauley

  Feb 11, 2026
  5.0
  The customer service is always above and beyond.
• EC

  Elias D. Casanas

  Feb 4, 2026
  5.0
  Absolutely amazing to work with super easy process. The people in there are awesome.
• IC

  Isabella Cheesewright

  Feb 3, 2026
  5.0
  Excellent customer services
• JJ

  Juliette Jackson

  Feb 3, 2026
  5.0
  Friendly and professional I want to work their great experience
• GJ

  Gwen Johnson

  Dec 30, 2025
  1.0
  My husband rented a SUV from Enterprise on Riverside Parkway in Lawrenceville on the morning of 12/21/25. We were traveling for the Christmas holiday. While driving the same day the car kept making a loud noise. My husband checked and found the tires were severely worn and with the noise, we found the vehicle risky to drive. We immediately returned the car that afternoon but they were closed. We placed keys in dropbox and drove one of our vehicles. My husband called the next day and was informed by the manager Khadejijah Guthrie that she would call him back. He never received a call back from her. On top of this they charged us for the rental. It took several phone calls of being tossed around for someone from the corporate office to inform us there was a credit pending. We finally received a credit rest of week but was still charged for a day rental. My husband called several times to the store and main office to get our issue resolved. He was passed around from service rep to service rep. No manager return call as promised and expectation of a credit unmet. The last representative we spoke with on 12/27/25 told us that we needed to contact the store manager. My husband asked if a manager will be there on Sunday 12/28/25 and we were informed yes and she would issue the credit as she was the one who initiated the day charge. My husband went to Enterprise on Sunday 12/28/25 only to be told there was nothing they could do and they refuse to get a manager for assistance. My husband informed that he expected to get the issue resolved as he was informed that a manager would be able to assist him on 12/28 instead of the team offering assistance Malik threatened to call the police. My husband left and we returned the next morning. We waited in the line peacefully with no disturbance or issue for the manger to assist. Manager Khadejijah Guthrie had an opportunity to turn this situation around from dissatisfied customers but instead she escalated the situation because my husband and I did not greet her back with "good morning." She took a non- greeting personal and instead of looking into the situation as asked and resolving it, she escalated it in front of her team and customers. We asked to speak with her manager in which she refused to get or provide info; but instead, she responded with a threat to call the police. My husband and I made no threats, had no weapons, we did not curse anyone out. We simply asked for immediate assistance as we were frustrated and eager to get this issue resolved! Khadejijah Guthrie's manager Ashley called us on 12/29/25 per investigation with false information of threat to staff and customers as we could potentially be banned from renting from Enterprise again. This is so sad as we legitimately live in dangerous times but my husband and I were no threat at all! We were just a couple of frustrated customers dealing with an incompetent manager. We have been customers of Enterprise for many years as it was our go to for traveling out of town. We have aging family members out of state and we appreciate the convenience of not putting miles on our vehicles. I encourage Enterprise corporate to continue to investigate (camera) as they will find NO threat to their staff or customers; but while investigating, please also look into the 5 below. 1. Allowing or placing customers in vehicle rentals that need repair and potentially unsafe to drive 2. Providing rentals during the holiday but lack competent staff to handle customer complaints or issues that may arise with rentals 3. When a customer request to speak to a manager or above the calls are not purposely dropped, transferred without awareness, refusals, or customers given false expectation 4. Train managers to follow through on commitments to return phone calls with a problem solving approach 5. Train staff and managers on legitimate reasons to solicit tax payer law enforcement and exercise discernment to prevent trying to criminalize frustrated customers * The star is for Ashley that issued the credit, Thank You!

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