Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Gainesville #914 in Gainesville, GA is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Gainesville, GA or call us at (770) 532-2399.
Many customers praised the staff for being knowledgeable, friendly, and going above and beyond to assist them, particularly highlighting individuals like Richard, Audray, and Atum.
Inconsistency
While some customers reported excellent service, others experienced poor treatment and unprofessional behavior from certain staff members, leading to mixed reviews.
Product Availability
Customers noted that the store generally has a good selection of parts, but there were instances where items were not in stock despite being listed as available.
Installation Services
Feedback on installation services was mixed; some customers appreciated assistance with installations, while others reported being denied service due to staff being too busy.
Store Management
There were complaints about management and staff training, with some customers feeling that certain employees were unprofessional or unhelpful.
JK
Jimmy Kiser
Nov 15, 2025
1.0
11/15/25 - Don't get in any hurry here. Stood in line COMPLETELY ignored for 5+ minutes. The manager clearly knew I was standing there with just two items to check out and instead of mentioning there was a self-checkout he allowed me to stand there until I abruptly said something. This is a retail store, you should work on customer service and making sure customers in line are at least acknowledged. I'll go somewhere else in the future. Last time I'll go to this store. They obviously don't need me.
HH
Humo
Oct 25, 2025
5.0
Great experience at AutoZone thanks to Richard, who truly went above and beyond. Not only was he knowledgeable and patient, but he also took his time to help me install a starter on my car something I wasn’t expecting at all. His kindness and dedication made a stressful situation so much easier. It’s extremely rare to find customer service like this, I’m incredibly grateful and won't forget. AutoZone is lucky to have someone like Richard and Achilles!
MJ
Michael J
Oct 18, 2025
5.0
One of the very best experiences ever, that I have had at an AutoZone. I called, aiming to be proactive, about a part that is advancingly becoming NLA (no longer available).
Audray answered the phone, with excellent customer service skills. Her skillset appears to be genuine (kind, polite, professional, an active listener, etc.). She went above and beyond to ensure that all of my concerns were handled.
I'm always honored when I experience such genuine greatness.
Thanks AutoZone and Audray!
PS: To management, please incentivize/commend Audray on doing a hell of a job.
Signed,
Longtime AutoZone Customer
10/10
A++
Highly Recommend