AutoZone Auto Parts

Reviews

• SS

  Shahin

  Jan 5, 2026
  5.0
  John W, the parts sales manager is the best. He helped me to get the car fixed! Super helpful!!
• JA

  Jacosa Ainu'u

  Dec 18, 2025
  1.0
  Edited to add: I received a phone call from another Autozone and they were professional, kind, and refunded the money. I will be sure to write a good review on their page. This Autozone, we won't be returning to. Original review My husband came to Autozone with a bad car battery. The gentleman helping him said it should have been under warranty but was previously performed incorrectly. To fix that, he said he would charge us for the battery but would refund it immediately. This would mean that the warranty we were paying for would not be honored in the future, which we were fine with. We were relieved, since we planned to wait on the battery otherwise. It's a week before Christmas and we didn't have the extra funds. Before leaving, he confirmed to my husband that the refund had been performed. However, it was not showing up on our account a few days later. My husband called the manager, who informed him they do not do anything like that. He asked if he could talk with her and the gentleman who helped, to clarify and see if anything could be done, and she refused. He asked if there was anything she could do about it and she refused. When we said we would seek legal advice and that this was poor management and a fraudulent charge, she hung up and did not answer when we tried to call again. We've filed complaints with the corporation, the bbb, and requested a charge back from our bank. Hopefully we'll see a resolve, but we may just be out the $200+. If the employee had been honest, we would have waited on the battery and come back when we were prepared to pay for the service.
• NM

  Niveditha M

  Oct 26, 2025
  5.0
  My car had a breakdown when I was traveling from DC to Warsaw, NC. My car battery needs to be changed. I wanted to get the battery from Autozone as I felt it was reliable. So, we drove to Autozone, and James there helped us fixing the battery and took extra effort to get to our location and get it fixed. I highly appreciate his gesture and his timely help.
• LH

  Lionel Horn

  Oct 16, 2025
  5.0
  Great place for parts
• JH

  Jason Haak

  Oct 13, 2025
  1.0
  My sister came in there needing a battery for her son's car. The guy behind the counter told her she needed the platinum top of the line $250 battery. She asked me and I told her she didn't need that one and even based on their site there was one for $175 that would work perfectly fine. He tried to tell her in confusing terms that the battery I told her to get wound work when it gets cold. Per the stats, even at freezing the battery produced 685 CCA, the car only needs 650 CCA which this one was more than enough. He told her "I don't get commission". Really, then why are you trying to sell her the most expensive battery of the four options available? Do your research people, these guys act humble but tell you to "trust us, we know what we are talking about".

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