Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone W Panola Rd in Ellenwood, GA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Ellenwood, GA or call us at (678) 565-6729.
Many customers praised the helpfulness and friendliness of staff, particularly mentioning individuals like Errol and Jayden for their exceptional service.
Professionalism
Several reviews highlighted issues with unprofessional behavior from some employees, leading to uncomfortable customer experiences.
Store Cleanliness
Customers consistently noted that the store was clean and well-organized, contributing to a positive shopping atmosphere.
Staff Knowledge
While some staff were recognized for their knowledge and assistance, others were criticized for lacking product knowledge and providing incorrect information.
Long Wait Times
Multiple reviews mentioned long wait times for service, particularly during busy periods, which affected overall customer satisfaction.
RK
Randi Key
Feb 16, 2026
5.0
Thank you to Zay ! Very helpful fast and friendly! We will return
RH
red honey
Feb 11, 2026
5.0
Nice helpful staff. Store is always clean and neat!
SS
Shamica Shamica
Jan 18, 2026
5.0
Today I was helped by Jeremiah. He was extremely pleasant and helpful. He is also very knowledgeable, and AutoZone is very lucky to have him on their team!!
DD
Denim Dumas
Jan 14, 2026
1.0
Update : Contacting Cooperate & Also submitting an online complaint to cooperate
Will be getting in contact with the district manger & sending them the Audio & The Video I’ve recorded!!! Please listen to how unprofessional she was !!
I went into this AutoZone to purchase a part and
had a very unprofessional and uncomfortable experience. When I walked up to the counter, the employee was on the phone talking and laughing instead of helping customers. I waited patiently, but I was not greeted properly at all.
When she finally assisted me, I told her I was there to purchase a part. She asked for the PIN on the account, and I gave it to her. Then she asked for the name on the account, and I provided it. After I told her the name, she repeated it out loud, looked at another employee, and then looked at me and said, “You tell me,” in a very rude and slick tone. I had already clearly told her that was the correct name.
From that moment on, she was passive aggressive with me. I gave her the part number and was trying to read it carefully so I wouldn’t have to repeat it. Before I could finish, she cut me off and said, “That’s it?” I told her no, I was just trying to make sure she didn’t miss any numbers.
At that point, another employee named Michelle gave me a very nasty look and stared at me in a disrespectful way. I asked her what she was looking at, and she responded that she was trying to see what my attitude was about. I did not have an attitude at all—I was simply there to purchase a part, but they made the entire process extremely difficult.
Michelle then proceeded to argue with me and taunt me from behind the counter instead of remaining professional. The situation escalated only because of the employees’ behavior, not because of anything I did. As a customer, I felt disrespected, embarrassed, and treated unfairly.
I have audio and video footage of everything that happened. I will take this situation seriously because people need to be held accountable, and she needs to take more classes on how to remain professional—ESPECIALLY when dealing with all types of people every day.
No customer should be treated this way when simply trying to make a purchase. This location clearly needs better customer service training and professionalism.
MICHELLE NEEDS TO BE FIRED
&I WILL BE SENDING THE AUDIO & VIDEO TO THE HIGHER UPS SO THEY CAN LISTEN HOW SHE TALK AT WORK TO PAYING CUSTOMERS ALL BECAUSE “I HAD AN ATTITUDE “ n her words 🤣
MJ
Martin Johnson
Jan 8, 2026
1.0
If I could give a zero I would why every time I come in this store this women has a bad attitude The commercial manager is a horrible employee. I’ll be excited when robots replace her.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours for AutoZone Auto Parts in Ellenwood, GA?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 9:00 AM to 9:00 PM.
Does AutoZone Auto Parts offer in-store pickup and same day delivery services?
Yes, AutoZone Auto Parts offers in-store pickup, curbside pickup, and same day delivery services for customer convenience.
What types of products can I find at the Ellenwood AutoZone store?
The store sells auto parts including brake pads, car batteries, car accessories, aftermarket automobile parts, and brands like Duralast, Bosch, and Valvoline.
How can I contact AutoZone Auto Parts in Ellenwood for customer service?
You can call them at (678) 565-6729 or email customer.service@autozone.com for assistance.
Where is AutoZone Auto Parts located in Ellenwood, GA?
The store is located at 4460 W Panola Rd, Ellenwood, GA 30294, USA.
Are there any nearby dining options if I visit AutoZone Auto Parts in Ellenwood?
Yes, nearby dining includes China One, a Chinese restaurant, and Soul Temptation Restaurant, a southern cuisine spot, perfect for grabbing a meal before or after your visit.
What automotive repair services can I find near AutoZone Auto Parts in Ellenwood?
Nearby automotive repair shops include DNC Auto Repair, First Class Auto, Car Mart Auto Diagnostic & Repairs Inc, One Stop Car Care Center, and Ozone Emission Test, offering various vehicle services.
Are there any nearby ATMs or banks close to the AutoZone Auto Parts location?
Yes, Wells Fargo ATM, The Exchange Network ATM, RockItCoin Bitcoin ATM, Ameris Bank, and Western Union money transfer services are all conveniently close for your banking needs.
What brands of auto parts are available at this AutoZone store?
Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Does the Ellenwood AutoZone Auto Parts store have an online presence where I can shop or find more information?
Yes, you can shop online or find store information at https://www.autozone.com/locations/ga/ellenwood/4460-w-panola-rd.html or visit their Facebook page at https://www.facebook.com/136098589834696.
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