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AutoZone Auto Parts

4.0
(445 reviews)

Business Details

4460 W Panola Rd, Ellenwood, GA
30294, United States
(678) 565-6729
https://www.autozone.com/locations/ga/ellenwood/4460-w-panola-rd.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone W Panola Rd in Ellenwood, GA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Ellenwood, GA or call us at (678) 565-6729.

Details

  • Curbside pickupAvailable

Location

AutoZone Auto Parts
4460 W Panola Rd, Ellenwood, GA
30294, United States

Hours

Reviews

4.0
445 reviews
5 stars
245
4 stars
88
3 stars
39
2 stars
20
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff, particularly mentioning individuals like Errol and Jayden for their exceptional service.

Professionalism

Several reviews highlighted issues with unprofessional behavior from some employees, leading to uncomfortable customer experiences.

Store Cleanliness

Customers consistently noted that the store was clean and well-organized, contributing to a positive shopping atmosphere.

Staff Knowledge

While some staff were recognized for their knowledge and assistance, others were criticized for lacking product knowledge and providing incorrect information.

Long Wait Times

Multiple reviews mentioned long wait times for service, particularly during busy periods, which affected overall customer satisfaction.
  • RK
    Randi Key
    Feb 16, 2026
    5.0
    Thank you to Zay ! Very helpful fast and friendly! We will return
  • RH
    red honey
    Feb 11, 2026
    5.0
    Nice helpful staff. Store is always clean and neat!
  • SS
    Shamica Shamica
    Jan 18, 2026
    5.0
    Today I was helped by Jeremiah. He was extremely pleasant and helpful. He is also very knowledgeable, and AutoZone is very lucky to have him on their team!!
  • DD
    Denim Dumas
    Jan 14, 2026
    1.0
    Update : Contacting Cooperate & Also submitting an online complaint to cooperate Will be getting in contact with the district manger & sending them the Audio & The Video I’ve recorded!!! Please listen to how unprofessional she was !! I went into this AutoZone to purchase a part and had a very unprofessional and uncomfortable experience. When I walked up to the counter, the employee was on the phone talking and laughing instead of helping customers. I waited patiently, but I was not greeted properly at all. When she finally assisted me, I told her I was there to purchase a part. She asked for the PIN on the account, and I gave it to her. Then she asked for the name on the account, and I provided it. After I told her the name, she repeated it out loud, looked at another employee, and then looked at me and said, “You tell me,” in a very rude and slick tone. I had already clearly told her that was the correct name. From that moment on, she was passive aggressive with me. I gave her the part number and was trying to read it carefully so I wouldn’t have to repeat it. Before I could finish, she cut me off and said, “That’s it?” I told her no, I was just trying to make sure she didn’t miss any numbers. At that point, another employee named Michelle gave me a very nasty look and stared at me in a disrespectful way. I asked her what she was looking at, and she responded that she was trying to see what my attitude was about. I did not have an attitude at all—I was simply there to purchase a part, but they made the entire process extremely difficult. Michelle then proceeded to argue with me and taunt me from behind the counter instead of remaining professional. The situation escalated only because of the employees’ behavior, not because of anything I did. As a customer, I felt disrespected, embarrassed, and treated unfairly. I have audio and video footage of everything that happened. I will take this situation seriously because people need to be held accountable, and she needs to take more classes on how to remain professional—ESPECIALLY when dealing with all types of people every day. No customer should be treated this way when simply trying to make a purchase. This location clearly needs better customer service training and professionalism. MICHELLE NEEDS TO BE FIRED &I WILL BE SENDING THE AUDIO & VIDEO TO THE HIGHER UPS SO THEY CAN LISTEN HOW SHE TALK AT WORK TO PAYING CUSTOMERS ALL BECAUSE “I HAD AN ATTITUDE “ n her words 🤣
  • MJ
    Martin Johnson
    Jan 8, 2026
    1.0
    If I could give a zero I would why every time I come in this store this women has a bad attitude The commercial manager is a horrible employee. I’ll be excited when robots replace her.

Frequently Asked Questions About AutoZone Auto Parts

What are the regular operating hours for AutoZone Auto Parts in Ellenwood, GA?

AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 9:00 AM to 9:00 PM.

Does AutoZone Auto Parts offer in-store pickup and same day delivery services?

Yes, AutoZone Auto Parts offers in-store pickup, curbside pickup, and same day delivery services for customer convenience.

Brand Certified Facts from AutoZone Auto Parts

AutoZone Auto Parts partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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