Valvoline Instant Oil Change

Reviews

• MH

  Magen Koreen Huff

  1 day ago
  2.0
  Only giving 2 stars because the customer service etiquette was on point like always. I've been brining all my cars here for many years even when it was named something else. I got a new to me car 4 months ago off of a buy here pay her lot and brought my car to have her first oil change done. The gentlemen who was doing my service politely informed me that since this was a new to me off a lot vehicle it was in my best interest to have a transmission oil change a radiator flush and keep up my oil changes regular and on time as its now considered a high mileage engine and me as a new owner would know that all the majors had been done. I only had funds for the oil change I initially went for but told him thank you for the info that I will definitely be back to get those things handled. April 13,2026 I went back to have the transmission service part of that handled, left the shop went to work parked for 9 hours and barely made it to the bank after work before my car started making the most aweful noise. Called customer service got a claim number because they were closed, took my car back the next morning and the 3 men on staff re did the transmission oil change at no charge but told me to go thru claims after that. Okay my car is still making noise on acceleration and not shifting in to gear on time. I schedule a second opinion appointment with a local shop before my appointment my vehicle died in the middle of fairburn road busy morning off interstate 20. Had to pay a tow fee, and now looking at a $5550.00 transmission that this company is claiming they are not responsible for. I am taking this further , but to customers with high mileage vehicles please be very careful with this company's suggested services. Check with your vehicles dealership first and make sure its recommended 👌because once I did I was informed EVERYBODY KNOWS NOT TO TOUCH A CVT TRANSMISSION
• PU

  Pat Underwood

  3 days ago
  5.0
  Great crew, very helpful. Had front turn signal bulbs replaced and new wiper blades installed while getting my oil changed. I’ll be back coming back here for my next checkup!
• TC

  Tracey cowperthwait

  Apr 23, 2026
  5.0
  I have been coming here now for the past year! They have great service and attention to detail!!! Great job!!! Highly recommend!!!
• YA

  Yoselin Avalos

  Apr 22, 2026
  1.0
  DO NOT GO HERE!!!!!!! THEY ARE SCAMMERS!!!! I got scammed of money from having to get my battery replaced which was never low but one of workers stated it was low and needed to be replaced. A few minutes later we came back and asked for get the battery back and a refund of the remaining cost minus the labor cost and was denied and asked corporates phone number and one of the workers stated corporate won’t do anything and they are incompetent. And when asked for the store manager they stated they left and there was nothing they can do. When asked for the name of the manager they gave me a fake name which the store manager name was on the receipt. This is absolutely ridiculous! Go take your money elsewhere unless you want to get scammed or taken advantage of !!! EDITED: I called the number that they gave me in hopes of them helping me but they were NO HELP AT ALL. They have been saying the district manager will call me to take care of the problem and he hasn't reached out and when they answer they say there is nothing they can do and can't escalate my claim to anyone other than the district manager. They just respond to reviews but when you reach out to them there is nothing they can do. Mind you I come here often to get my services. This is so sad. I WILL NEVER COME HERE AGAIN!! Looks like they don't care at all about the problem and give you the run around. It's obvious that the district manager doesn't care about the customers. This is ridiculous! The service team that serviced my car was Tylar and Cameron so keep an eye out and the manager which was no help whatsoever was Leanna.
• TH

  Tressie Walker Harris

  Apr 10, 2026
  3.0
  Got an oil change on Wednesday. 20 minutes after leaving, my check engine light came on. Has been on ever since. I'm now having to go and get my car checked out. More money I have to spend. Never had this problem before with Valvoline. Had to go out of town worrying about if my car is going to make it....

Frequently Asked Questions About Valvoline Instant Oil Change