Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreCar Inspection StationAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Douglasville.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
203 reviews
5 stars
183
4 stars
8
3 stars0
2 stars3
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and knowledgeable, with several specific mentions of individual employees like Dorien and Justin.
Service Quality
While many reviews highlighted fast and efficient service, there were notable complaints about inadequate service and attention to detail, particularly regarding oil changes and tire pressure checks.
Mixed Experiences
Some customers reported outstanding experiences, while others had significant issues, including rude behavior from staff and unresolved service problems.
Pricing Concerns
Several reviews mentioned that the service was perceived as expensive, with some customers opting to perform oil changes themselves to save money.
Overall Satisfaction
Despite mixed reviews, many customers expressed a willingness to return due to positive interactions and the speed of service.
- SJShantelle Jackson5 days ago5.0I arrived at the facility on a Sunday. The young lady mentioned to me that the POS system was down, but she was working on it to get it up and running once 11 o’clock hit the bay doors was open. My oil change was quick and fast and I was very satisfied with my service.
- GMgenay murilloOct 31, 20251.0I arrived at the Valvoline location on Highway 5 in Douglasville, Georgia at about 6:30 PM on 10/31/2025. My associates names were Brandon, Aiden, and Niko. To preface my review: I realize that this way only 30 minutes before they closed on Halloween night, which I do apologize for. HOWEVER, they told me that they could still provide me with a full service oil change despite the time. If they were too busy with their closing duties to service my vehicle, they could have just told me that. I would have happily returned at a later date. However, they instead decided to provide me with the most inadequate service I have ever had the displeasure of experiencing at a Valvoline establishment. As someone that also works in the customer service field, I always take into account how long it will take me to complete my closing duties when considering when to stop accepting customers. This ensures that I never feel pressured to rush customers or provide them with sloppy service in an effort to make-up time. To summarize the most disappointing aspects of my experience at your establishment: - They did not check or top off my fluid levels, check or refill my tire pressure, check any of my lights, or reset my oil service indicator light. - They did not use the full synthetic oil, that I explicitly asked for, and instead used the synthetic blend. - They acted like I was an annoyance when I informed them that I also wanted to purchase a change of windshield wipers. - Even though I asked one of the associates to at least show me how to reset my OWN oil service indicator light, the associate walked directly into the office as soon as my oil change was completed instead of helping me as he agreed to. - The associate that processed my transaction displayed a rather rude and unprofessional demeanor. Overall, after this experience, I never want to return to or recommend this location again. Instead, I have the urge to warn people to not waste their money and to take their business elsewhere.
- DDDanielleOct 25, 20255.0I came in 15 minutes prior to closing time, the crew was patient, speedy and provided excellent customer service. Shoutout to Tyler, Antoinette and Cam!
- JCJeannette ClearyOct 24, 20255.0Dorian and his team did an excellent job. Very courteous and professional. They are very knowledgeable about the car and were fast. I will definitely have my family bring their vehicles.
- SGSeth GoldenOct 15, 20255.0Wow, is really all I can say. Dorien, Niko and Aiden had me in and out within 10 minutes. It probably would’ve been quicker, but this was my 1st time and they had to input all my information. if I am being honest, I was not expecting stellar customer service. I have become jaded & grown accustomed to bad attitudes and lousy customer service. This was a surprising breath of fresh air. This store clearly puts the focus & emphasis on the customer. Stellar customer service today. These guys take a lot of pride and what they do. Hopefully, Valvoline can retain these guys. Well done. I’m a fan. I’ll be back. Seth
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change in Douglasville offer?
Valvoline Instant Oil Change provides quick preventive vehicle maintenance including 15-minute stay-in-your-car oil changes and a range of other maintenance solutions for all vehicle types.
Where is Valvoline Instant Oil Change located in Douglasville?
It is located at 3242 Highway 5, Douglasville, GA 30135, USA.
What are the operating hours of Valvoline Instant Oil Change?
The facility is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 8:00 AM to 6:00 PM, and Sunday from 11:00 AM to 4:00 PM. It is closed on certain holidays such as November 27, 2025, and December 25, 2025.
Does Valvoline Instant Oil Change require appointments for service?
No, appointments are not required; customers can receive service without prior booking.
What payment methods are accepted at Valvoline Instant Oil Change?
They accept debit cards, credit cards, and mobile NFC payments.
How long does an oil change typically take at Valvoline Instant Oil Change in Douglasville?
Oil changes typically take about 15 minutes while you stay in your car.
Are there any other automotive repair places near Valvoline Instant Oil Change in Douglasville?
Yes, Jiffy Lube is a nearby automotive repair option close to Valvoline Instant Oil Change, providing alternative vehicle maintenance services.
What nearby places can customers visit for dining near Valvoline Instant Oil Change?
Customers can enjoy meals at nearby restaurants like Tokyo Japanese Seafood Steakhouse, Chick-fil-A, Smokey T's BBQ, Sonic Drive-In, and Burger King located close to the oil change center.
Are there fitness or wellness centers near Valvoline Instant Oil Change?
Yes, Curves gym and Just Breathe Yoga Center are nearby fitness and wellness options for customers to visit before or after vehicle maintenance.
What nearby businesses offering services can customers find around Valvoline Instant Oil Change?
Nearby service options include Liberty Tax for tax services, Today's Real Estate Adviser for real estate needs, Jennifer Nail Spa for beauty treatments, and Minuteman Press for printing services.