Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Douglasville, GA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Douglasville location today.
Location
Hours
Reviews
4.3
536 reviews
5 stars
390
4 stars
47
3 stars
17
2 stars
17
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for being friendly, professional, and accommodating, with many customers highlighting individual employees for their exceptional service.
Vehicle Availability
Several customers expressed frustration with the availability of reserved vehicles, noting instances where the cars they booked were not available upon arrival.
Rental Process
Most reviews indicated that the rental process, including pickup and drop-off, was generally smooth and efficient, although some customers experienced delays.
Cleanliness and Condition
While many customers appreciated the cleanliness of the vehicles, there were complaints about receiving cars that were not adequately cleaned or had maintenance issues.
Overall Experience
The overall sentiment was positive, with many customers expressing a desire to return and recommend the location, despite some isolated negative experiences.
- PSPatrica SouthJan 3, 20265.0The management and staff were very professional and supportive. They went way and beyond to make sure that I was satisfied with the rental. I will recommend High Way 5 Douglasville GA. You will not be disappointed.
- MDMisty DavenportDec 30, 20255.0⭐️⭐️⭐️⭐️⭐️ Ashline provided excellent customer service. She was friendly, professional, and made the rental process smooth and easy. She explained everything clearly and was a pleasure to work with. I really appreciated her help and would absolutely rent from Enterprise again because of her.
- BSBrittani StapletonDec 13, 20255.0Huge shoutout to Justice & Josh at this location for hooking me up with a replacement vehicle in less than 10 minutes after blowing a tire on my previous rental. They were so easy to work with and made the process smooth!
- GGGwendolyn GregoryDec 9, 20255.0Love this location on Hwy 5! The entire office staff is amazing especially the manager. When I cannot get my specific rental from Avis (President Club member) I have now chosen this location as my go to. They are just awesome. Sidenote: They are usually very busy at this location; but they work hard to touch all customers timely so I would say please keep that in mind. Keep doing a great job team Hwy 5! It is appreciated!!!
- KTKhaaliq ThomasNov 26, 20255.0I had an outstanding experience at Enterprise thanks to the manager, Justice. He went above and beyond to make sure I was taken care of during a week when the lot was almost empty. The first vehicle available wasn’t ideal for my work trip—I take clients out to dinner and visit client sites, so having a clean, professional-looking car is essential. Without hesitation, Justice personally made sure I was placed in a great vehicle that fit my needs perfectly. He was attentive, professional, and genuinely committed to making sure I was comfortable and confident with my rental. You can tell he takes pride in his work and in the customer experience. If every manager operated with this level of care, renting a car would always be this smooth.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Douglasville, GA?
You can rent a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
What are the operating hours of Enterprise Rent-A-Car in Douglasville?
Enterprise is open Monday through Friday from 8 AM to 6 PM, Saturday from 9 AM to 2 PM, and closed on Sundays.
How can I make a reservation for a rental car at Enterprise Rent-A-Car Douglasville?
You can reserve your rental car online via their reservation website or contact them by phone at +1 678-715-7447.
Does Enterprise Rent-A-Car in Douglasville accept credit cards and cash payments?
Yes, they accept American Express, Visa, Mastercard, Discover, cash, and checks as payment options.
Does Enterprise Rent-A-Car offer any special deals in Douglasville?
Yes, they offer great weekend rates which you can book through their website.
Is Enterprise Rent-A-Car in Douglasville owned by women or offer discounts for active military?
Yes, the location is women-owned and offers discounts for active military personnel.
What nearby places can I visit around Enterprise Rent-A-Car in Douglasville?
You can visit several nearby places including JOANN Fabric and Craft Stores for arts and crafts shopping, Little Caesars Pizza for a quick meal, and the Botanical Safari for gardening supplies and gifts.
Are there any convenient gas stations near Enterprise Rent-A-Car for refueling your rental?
Yes, Shell and Chevron gas stations are nearby, providing convenient refueling options for your rental vehicle.
Where can I find beauty and spa services near Enterprise Rent-A-Car in Douglasville?
Nearby beauty and spa places include Trendycutsbarbershop, Bombshell Beauty Pro, BB’S African Hair Braiding GA, Unity Masters, and LD Nails for hair, nails, and spa treatments.
Is there an option for airport pick-up service available at Enterprise Rent-A-Car Douglasville?
Yes, Enterprise Rent-A-Car offers airport pick-up services among their rental options.