Enterprise Rent-A-Car

Reviews

• KL

  Kimura Leonard

  4 days ago
  1.0
  Despite several follow-up calls, I have still received zero resolution or reimbursement from Enterprise corporate regarding my out-of-pocket hotel. Christina, previous Decatur Manager on Lawrenceville Hwy, promised a refund and showed empathy. My experience remains a nightmare. After a major mechanical failure in a 2025 vehicle left me stranded in Cordele, GA, Enterprise’s response was unacceptable: * Roadside Assistance Failure: No immediate solution was provided, forcing me to pay for a hotel out of pocket. * Cordele Branch Negligence:The next morning, I was told no replacement cars were available. Instead of a shuttle or a swap, their "solution" was to have me drive a malfunctioning, potentially unsafe vehicle to a repair shop myself. * Enterprise Silence: Multiple calls to the Decatur location have gone unanswered or unresolved. I paid for a reliable vehicle and received a safety hazard, a logistical mess, and an unplanned bill. I am still waiting for Enterprise to take accountability and reimburse the costs incurred due to their equipment failure.
• DJ

  Desarae Jackson

  Apr 28, 2026
  5.0
  Kylencia (also known as Kylee) provided excellent customer service. She was attentive and made sure that any concerns or questions I might have were fully addressed. Even though I didn’t experience any issues, she took the time to ensure I was satisfied with both the customer service and the rental process. She also made sure my checkout was quick, smooth, and hassle‑free. Overall, the experience was outstanding.
• TH

  T Hayes

  Apr 27, 2026
  1.0
  I had an unfortunate experience at Enterprise Rent-A-Car while working with Kylencia Johnson. When I arrived to pick up my rental vehicle, the interaction felt unwelcoming, and there was a long delay in receiving the vehicle. During the process, important information was explained very quickly, which made it difficult to fully understand the details. When I returned later to address billing concerns, the interaction remained unpleasant and escalated in a way that was inappropriate and unprofessional. I believe customer communication should always be handled with patience and respect, especially when explaining important rental and billing information. I did, however, appreciate Christine Eze for taking the time to clearly explain everything and providing a much better customer service experience. Her professionalism made a big difference. I also feel stronger management support at this location would help improve overall customer service.
• CB

  Carlton Brown

  Apr 18, 2026
  1.0
  It must be standard practice that in person customers are more important than those who have actually rented a vehicle and may have issues. Its like they refuse to answer the phones when there are customers in the store, My rental broke down on the side of the highway. I ended up having to call police as car literally cut off in street. I was told by enterprise that I MUST contact the branch where I picked up vehicle to be able to get another vehicle. I have called a minimum of 20 times over a 2+ hour period while stranded on the side of the road trying to get help and to figure out what I needed to do. Everytime I called the branch, I would either be on hold up to 30 minutes or more, and then the call would just magically drop and I would have to call again, or someone would quickly answer and say they'd be right back (not giving you the opportunity to speak a word), and they would never return. Or after sitting on hold for 30-45 minutes the calls would just continuously disconnect for no reason. You can't tell me that they are not purposely avoiding call ins. Horrible horrible experience with these folks, BTW I gave a 1 star rating because that is as low as they allow me to post my review. Shame on you Enterprise.
• JS

  Joy Stewart

  Apr 14, 2026
  5.0
  I absolutely love this location! The staff is very friendly and always go above and beyond to make sure I get the exact vehicle I want. Their customer service is top-tier, and they consistently make the rental process smooth and enjoyable. Highly recommend! I always receive great customer service here. The staff, especially LaDarian, consistently go above and beyond to make sure everything is taken care of.

Frequently Asked Questions About Enterprise Rent-A-Car