California Gold Hand Car Wash And Detail Service

3.6
355 reviews
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About

Car WashAuto Detailing Service
California Gold Hand Car Wash was established in 1995. We offer expert services to thousands of clients, & specialized work for vehicles like no one else! We offer complete hand car wash & auto detailing. Call today to know more about our packages.

Location

California Gold Hand Car Wash And Detail Service
1795 Lawrenceville Highway, Decatur, GA
30033, United States

Hours

Reviews

3.6
355 reviews
5 stars
199
4 stars
20
3 stars
15
2 stars
24
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and welcoming nature of the staff, several reviews highlighted issues with the owner's attitude and lack of professionalism, particularly regarding pricing disputes.

Quality of Work

There are mixed reviews on the quality of the car wash services, with some customers expressing satisfaction with the thoroughness, while others reported incomplete cleaning and dissatisfaction with the results.

Pricing Transparency

Numerous customers raised concerns about unclear pricing and perceived 'bait and switch' tactics, leading to frustration over unexpected charges.

Loyalty and Community

Many long-term customers expressed strong loyalty to the business, appreciating the personal touch and community feel, often mentioning the owner by name and their history with the establishment.
  • MW
    Marita Warren
    Nov 26, 2025
    5.0
    It was my pleasure to spend $ at this mom & pop establishment. He’s been at this location for 40 years and they did a great job on my car. They got me in and out too!
  • CH
    Caroline Hernandez
    Nov 17, 2025
    5.0
    The owner is a wonderful friendly man who knows his customers. I came with our family friend and he immediately recognized her. They do an excellent job here, amazing even. Her car was a mess from the tree that hangs over the driveway. They had her car looking brand new. I will have to bring my own car here. Great vibes. Oh ya, she said she also had her headlights restored here some time back and was 100% happy with the service. She said it saved her about 500$.
  • AM
    Allison Maier
    Nov 14, 2025
    5.0
    I've been using them for years and have always had a wonderful experience. The owner Sam has always been very nice. There are plenty of pleasant spots to sit and wait, inside or out. They do very good work and are reasonably priced. If you are worried about the quality of the clean, check your car before you leave and if they missed any spots they will quickly take care of it. I have not used them for detailing, but for interior and exterior cleans I wouldn't go anywhere else! A great local business with awesome employees and owners. Grateful to have them in the area!
  • KD
    Kevin Derry
    Nov 8, 2025
    5.0
    Great place to get a car wash and wax, excellent customer service, and the owners are outstanding people ,that care about their customers keep up the great work
  • LC
    Lisa Coston
    Oct 25, 2025
    1.0
    (UPDATE: I found another hand car wash, right down the street from California Gold. Totally different experience. List their prices on their website and in person. No bait and switch, or pulling numbers out of their rear-ends, after they've washed your car. No rudeness from the owner, or putting hands in my face, etc. Just a hard-working staff, and up front pricing listed. I will never come back to your establishment, period.) (EDIT: I just read some other bait and switch reviews here. So, he's charging people, no matter what is quoted on the "orange ticket" whatever he feels like charging? Wow) I was referred to California Gold by a friend who always spoke highly of them. My car had been parked under trees and needed an exterior wash and wax—nothing more. I told the attendant that I didn’t want the interior cleaned. He gave me an orange ticket for $79.99, which seemed fair. The wash and wax themselves were excellent—the employee who did the work was professional and thorough. My issue is with the billing and customer service afterward. When I checked out, I was charged $150.73—for a “SUV-Large Wash” and “Sprint Wax–Sedan.” My car is a Honda Civic Coupe, not an SUV. The original ticket (which they kept) said $79.95 total. When I returned to ask why the price nearly doubled, Mr. Sam argued with me in front of customers, insisting nothing was wrong. He blamed “a mistake in the system,” but refused to fix it or show me sedan prices, or even go inside, away from customers, to discuss the confusing matter. When he was sick of talking to me, he had another ticket written up, by the same attendant who gave me the first one, for $65 (wash) + $79.95 (wax)—still over $140 for the exterior of a small sedan. When I objected, he said, “Your car was dirty… we cleaned it.” Well, dirty cars are your business, not an excuse for bait-and-switch pricing. The worker who cleaned my car did great work, but management’s attitude and lack of transparency ruined the experience. No posted prices, no consistency, no accountability. Buyer beware—ask for a printed quote which reflects your make and model car, for each service performed, before you agree to anything. He and his associates seem to just pull prices out of his behind, depending on who you are, or other criteria you don't know about. So, I got charged the amount for the car wash that a LARGE SUV is charged, but charged for the wax for a SEDAN (which is what I should be charged for both). He refused to tell me what the car wash rate is for a SEDAN, instead of a LARGE SUV--which I was charged for. Why? Because he just makes up prices, period. Nope, he doesn't care. Sure seems like a scam, to me, period. So dismissive and arrogant Mr. Sam is. Very argumentative. I am sure, or I could bet, that his workers get paid diddly, which is why you are badgered about leaving a tip. I always tip, especially for good service. I tipped well, as the young man deserved it. You and your cohort sure didn't. You've been in business long enough to POST YOUR SERVICES AND PRICES for EVERY SERVICE RELATED TO SEDANS, SUV, COMPACT CARS, BOATS, RVs, whatever, where people can see it, clearly. You've been jacking up your prices, at will, with your little orange pad, whenever you feel like it, for several years now, according to these reviews and others on Yelp. A terrible way to conduct business. Trust me, I will be proactive about this for me and all of the other negative reviewers here, as they tell the truth.

Frequently Asked Questions About California Gold Hand Car Wash And Detail Service

What services does California Gold Hand Car Wash And Detail Service offer?

They offer complete hand car wash and auto detailing services, including headlight restoration, interior cleaning, waxing, high speed buffing, dog hair cleaning, mold and mildew cleaning, tire shine, tar and sap removal, and over spray removal.

Where is California Gold Hand Car Wash And Detail Service located?

It is located at 1795 Lawrenceville Highway, Decatur, GA, 30033, USA.