Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Details
- RestroomAvailable
- Wheelchair accessible restroomNot available
Location
Hours
Reviews
4.2
146 reviews
5 stars
100
4 stars
13
3 stars
9
2 stars
5
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising the staff's friendliness and communication, while others report unprofessional behavior and poor follow-up.
Repair Quality
While many customers are satisfied with the quality of repairs, there are significant complaints about incomplete work, use of aftermarket parts, and issues with paint matching.
Timeliness
Several reviews indicate delays in service, with some customers experiencing extended wait times for repairs and parts, leading to frustration.
Communication
Customers appreciate regular updates during the repair process, but there are complaints about lack of communication and responsiveness from staff.
Overall Experience
Experiences vary widely, with some customers expressing high satisfaction and others vowing to avoid the business due to negative interactions.
- MCmichaela chambleeNov 6, 20255.0My car was fixed so quickly and came back to me looking like no damage had ever even happened! Preston was phenomenal and kept me updated the entire way. Highly recommend!
- KHKaylee HallOct 10, 20252.0I took it here because that’s who my insurance referred me to. They fixed my front bumper from hitting a deer. Way over priced! No communication. I was told I would be called back numerous times and never did. Had my car for 2 weeks for a front bumper. I asked them to also fix my back hatch, which I was going to pay for. Never did it. I asked about it when I picked it up and was told the part was on back order and I could go to auto one and pick it up myself. Do not recommend. Kaylee Noojin
- GWGregory WagnerSep 30, 20255.0Truly exceptional service. After my car was rear ended, I needed a total bumper replacement and took it to Gerber. They were incredible from setting the appointment, working with my insurance, and helping to set up a rental car. The repair tech was also upfront with timelines and provided regular updates, which I really appreciated. They did an incredible job fixing it and it looks like the accident never happened! I hope you will never need their services, but if you do, I would highly recommend Gerber.
- DODiamond OgletreeAug 31, 20255.0I have not got my car back yet but the servic3 has been impeccable and they have truly made me be so at ease in this situation.
- MNMichael NoyesAug 29, 20253.0Wanted to schedule a windshield replacement and was contacted by Glass America after using Gerber Collision and Glass's website. Might be important to know they are referring you to a third party (that has bad reviews) for this.
Frequently Asked Questions About Gerber Collision & Glass
What services does Gerber Collision & Glass in Dallas, GA offer?
Gerber Collision & Glass provides collision auto body repair, auto glass services including windshield replacement, paintless dent repair, dent removal, and free estimates, all backed by a Lifetime Guarantee.
Where is Gerber Collision & Glass located?
The shop is located at 1577 Charles Hardy Pkwy, Dallas, GA 30157, United States.
What are the business hours for Gerber Collision & Glass?
They are open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays, Sundays, and major holidays like Thanksgiving, Christmas, and New Year's Day.
Does Gerber Collision & Glass offer any warranty on their repairs?
Yes, their repairs come with a Lifetime Guarantee valid as long as you own your vehicle.
What payment methods are accepted at Gerber Collision & Glass?
They accept American Express, Check, Discover, MasterCard, and Visa.
Is Gerber Collision & Glass accessible by wheelchair?
While there is a restroom available, it is not wheelchair accessible according to their attributes.
Can I get a free estimate for collision repair at Gerber Collision & Glass?
Yes, you can contact them for a free collision auto body repair estimate or auto glass quote.
Are there nearby car dealerships to Gerber Collision & Glass where I can go before or after my repair?
Yes, nearby dealerships include Paulding Chrysler Dodge Jeep Ram, Dallas Dodge, Hardy Family Ford, and Dallas Dodge Chrysler Jeep, offering options if you need a new vehicle or parts.
Is there a wholesale store near Gerber Collision & Glass for shopping convenience?
Costco is a nearby wholesale store where customers can shop for bulk goods before or after their repair appointments.
What other automotive services are nearby Gerber Collision & Glass?
Nearby automotive services include Paulding Collision Center for additional body work, Quick Lane for tire and oil change services, and Ford Parts for automotive parts and accessories.